Senior Director of User Experience at SimpliSafe | Boston, MA

SimpliSafeBoston, MA

Hybrid Full-time $244K/yr - $357K/yr

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Experience Level

Senior Level Manager

Qualifications

To be successful in this role, candidates should have an extensive background in user experience design, research, and content strategy, with a proven track record of leading UX initiatives across various platforms. Strong leadership and team development skills are essential, alongside the ability to drive strategic direction in a fast-paced, innovative environment.

About the job

About SimpliSafe

At SimpliSafe, we are a cutting-edge home security company dedicated to safeguarding the lives our customers have built, with a mission to ensure that Every Home is Secure. Our workplace fosters a culture of collaboration and innovation, where individuals can pursue their next challenge and have a significant impact on the lives of those we protect. We're not just looking for employees; we want you to grow and flourish here.

We embrace a hybrid work model that allows our teams to balance their time between the office and home. This means we expect our teams to collaborate in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday, while having the flexibility to choose their work location for the remainder of the week.

Why Join Us?

As we continue to grow, we seek talented, intelligent, and humble individuals who share our values to join us in revolutionizing the home security industry and relentlessly pursuing our mission of keeping Every Home Secure.

Role Overview

We are in search of a Senior Director of UX Design, Research, and Content Strategy to lead the experience strategy across our comprehensive product portfolio, including our app, website, hardware interfaces, and the entire customer lifecycle. This pivotal leadership role comes with a hands-on expectation where you will set the organizational direction, develop and nurture the team, and directly engage in the most impactful work. You will be part of the CPO’s leadership team for product planning and investment decisions, driving UX, research, and content as a cohesive business function. Inheriting a team of 12 (designers, researchers, and content strategists) and a function with substantial momentum, your goal is to elevate existing practices rather than start from scratch. This role represents the next chapter in enhancing SimpliSafe’s UX, research, and content capabilities from craft-focused to outcome-accountable, from reactive to proactive, and from team-level influence to enterprise-level impact.

Key Responsibilities

Own and articulate the multi-year UX vision for SimpliSafe's digital and physical products; define the structure, staffing, and measurement of design, research, and content strategy as business outcomes (activation, retention, plan upgrade conversion), with a focus on driving Customer Lifetime Value (CLV).
Establish a scalable design system and experience language across all products.

About SimpliSafe

SimpliSafe is dedicated to providing innovative home security solutions, ensuring peace of mind for families across the nation. Our culture emphasizes collaboration, growth, and a commitment to our mission of keeping Every Home Secure.

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