About the job
As a Senior Document Writer at VBP, you will play a pivotal role in crafting high-quality documentation that enhances the effectiveness of our products and services. Your expertise will be instrumental in producing clear, engaging user guides, precise task instructions, and detailed workflow overviews, ensuring that all client processes are accurate, current, and tailored to VBP clients' needs. You will also lead the charge in upholding documentation standards, sharing best practices, and providing mentorship to foster consistency and continual enhancement across all documentation initiatives.
Key Responsibilities:
- Collaborate with the Onboarding Team and Client Collaboration Stream to accurately document initial tasks for newly onboarded clients, including updates or process modifications.
- Create clear and accessible documentation, including:
- Swimlane diagrams outlining process flows with defined roles and responsibilities.
- Step-by-step procedures and task instructions.
- Comprehensive process manuals providing in-depth guidance on systems and tools.
- Document current processes, ensuring they are precise, complete, and up-to-date.
- Utilize visuals, such as images, diagrams, and charts, to improve user comprehension.
- Transform training videos into organized, user-friendly process manuals.
- Assist in onboarding activities by providing necessary documentation for a seamless transition into business-as-usual operations.
- Design and implement a robust policy and controls framework to facilitate scalability and transition to a shared services finance center of excellence.
- Identify process gaps and suggest improvements across expense capture, workflow solutions, and delegations of authority.
- Collaborate with the Group Financial Control team to ensure alignment of policies and procedures with accounting standards, regulatory mandates, and operational delivery.
- Develop business requirement definition documents to outline requirements and expected outcomes, ensuring effective handover and execution.
- Support discovery phases to define requirements and promote a structured onboarding approach.
- Ensure alignment with engagement and resource models to promote efficient service delivery and clear accountability.
- Champion documentation standards, governance, and ongoing improvement to maintain consistency, quality, and scalability in all documentation.
- Complete specific tasks to document client processes and maintain/update the client intranet.
