Senior Executive for Inbound Technical Voice Process

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Senior

Qualifications

Ideal candidates should have:Proven experience in a technical support role, preferably in a voice process. Excellent communication skills in English. Strong problem-solving abilities and a customer-oriented mindset. A Bachelor's degree is preferred. Ability to work in a fast-paced environment and handle multiple tasks efficiently.

About the job

Join our dynamic team at Adeeba E Services Pvt Ltd as a Senior Executive in our Inbound Technical Voice Process. We are looking for enthusiastic individuals who excel in customer service and possess a strong technical acumen. In this role, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring a seamless customer experience.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a leading provider of customer support solutions. Our commitment to excellence and innovation has positioned us as a trusted partner for businesses seeking high-quality service. We foster a collaborative and inclusive work environment where employees can thrive and grow.

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We are seeking a highly skilled Senior Technical Support Executive to join our dynamic team. In this role, you will be responsible for providing top-notch technical assistance to our clients through inbound voice processes. Your expertise will help in troubleshooting, resolving issues, and enhancing customer satisfaction.

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Exciting Opportunity in Inbound Voice Process with a Fixed Salary and No Target Pressure!Job Overview:The primary responsibility of the Senior Technical Support Executive will be to effectively manage inbound calls from customers seeking technical assistance.Key Details:Process: Inbound Technical Support Voice Process.Shift Timing: Night Shift (9:00 PM - 7:00 AM).Salary: 10% to 30% hike based on current CTC.Experience Required: Minimum of 6 months in international outbound processes.Language Proficiency: Candidates must be fluent in English.Work Schedule: 6 working days with rotational days off.Salary Payment: First of every month.Employee Benefits:Attractive performance incentives alongside a fixed salary.No target pressure.Performance appraisal every 9 months based on productivity.Extra payouts on birthdays.Incentives for employee referrals.Spot, monthly, and yearly incentives.Excellent work environment fostering growth and opportunities.

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