Senior Executive - Inbound Technical Voice Process

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this position, candidates should have: - A minimum of 2 years experience in a technical support role - Strong verbal and written communication skills - Ability to handle customer queries effectively - Proficiency in relevant technical areas and tools - A customer-first mindset and problem-solving abilities.

About the job

Join our dynamic team at Adeeba E Services Pvt Ltd as a Senior Executive in the Inbound Technical Voice Process. We are seeking motivated individuals who thrive in a fast-paced environment and possess a strong customer service orientation. This role requires excellent communication skills and a dedication to resolving technical inquiries efficiently.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a leading provider of outsourcing solutions, specializing in customer service, technical support, and back-office operations. Our commitment to excellence and innovation has made us a trusted partner for businesses looking to enhance their service delivery.

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Join our dynamic team at Adeeba E Services Pvt Ltd as a Senior Technical Executive in the Inbound Voice Process. In this role, you will leverage your technical expertise to assist customers with their queries and provide top-notch service. We are looking for individuals who are passionate about technology and have a knack for problem-solving.

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We are seeking a highly skilled Senior Technical Support Executive to join our dynamic team. In this role, you will be responsible for providing top-notch technical assistance to our clients through inbound voice processes. Your expertise will help in troubleshooting, resolving issues, and enhancing customer satisfaction.

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Exciting Opportunity in Inbound Voice Process with a Fixed Salary and No Target Pressure!Job Overview:The primary responsibility of the Senior Technical Support Executive will be to effectively manage inbound calls from customers seeking technical assistance.Key Details:Process: Inbound Technical Support Voice Process.Shift Timing: Night Shift (9:00 PM - 7:00 AM).Salary: 10% to 30% hike based on current CTC.Experience Required: Minimum of 6 months in international outbound processes.Language Proficiency: Candidates must be fluent in English.Work Schedule: 6 working days with rotational days off.Salary Payment: First of every month.Employee Benefits:Attractive performance incentives alongside a fixed salary.No target pressure.Performance appraisal every 9 months based on productivity.Extra payouts on birthdays.Incentives for employee referrals.Spot, monthly, and yearly incentives.Excellent work environment fostering growth and opportunities.

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