Senior Field Service Engineer

ASM InternationalChina > Shanghai

On-site Full-time

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Experience Level

Senior

Qualifications

Bachelor’s degree in Engineering discipline. Proven track record in building collaborative partnerships with customers and internal stakeholders. Ability to work effectively in a team-oriented environment, managing tight deadlines and multiple priorities.

About the job

Embark on an exciting journey with ASM, where cutting-edge technology meets a collaborative spirit.

For over 55 years, ASM has been leading the way in innovation, pioneering advancements in technology. Our team of over 4,500 professionals from 70 nationalities plays a vital role in shaping the future with our advanced semiconductor devices, contributing to significant trends like 5G, cloud computing, AI, and autonomous driving. We are not just a technology company; we are committed to diversity, inclusion, and sustainability, aiming to create a positive impact on the world. Our development programs are designed to support your growth, shaping your career while pushing the boundaries of innovation.

POSITION SUMMARY

ASM is on the lookout for a Senior Field Service Engineer to join our CVD/EPI/PEALD/Furnace business unit. You will be an integral part of a team providing on-site support and troubleshooting for our clients.

As a key driver of business success, you will enhance and enable operational effectiveness by developing and improving processes utilizing our toolsets at customer locations.

JOB RESPONSIBILITIES

Ensure optimal tool uptime and lead the effective installation and support of hardware issues.
Create, maintain, and enhance technical documentation for internal and external stakeholders.
Understand and architect innovative global technology systems to foster stronger customer relationships.
Facilitate efficient communication channels, such as telephone, email, and presentations, to ensure consistent customer follow-up.
Lead continuous improvement initiatives for customer experience through the development of teams, hardware, software, and support tools.
Manage and oversee new product installations and subsequent hardware developments.
Project manage new evaluations to ensure project success.
Perform additional tasks as required.
Business travel may be required as necessary.

REQUIREMENTS

Bachelor’s degree in an Engineering discipline.
Demonstrated success in cultivating collaborative partnerships with both customers and internal stakeholders.
A proven ability to thrive in a team environment under tight deadlines and multiple priorities.

About ASM International

ASM International is a leader in the semiconductor industry, driving innovation and technological advancements for over five decades. Our commitment to diversity, inclusion, and sustainability is integral to our mission, as we strive to positively impact the world through our cutting-edge solutions.

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