Senior Field Service Engineer

ASM InternationalChina > Shanghai

On-site Full-time

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Experience Level

Senior

Qualifications

JOB RESPONSIBILITIESEnsure optimal tool uptime while executing installations and resolving hardware issues efficiently. Create and maintain relevant technical information for internal and external stakeholders. Develop innovative global technology systems to improve customer relationships. Facilitate effective communication methods (phone, email, presentations) for consistent follow-up with customers. Drive continuous enhancements in customer experiences through team collaboration, hardware, software, and support tool development. Manage new product installations and subsequent hardware enhancements. Oversee project evaluations to ensure their success. Complete additional assigned tasks as needed. Willingness to travel for business when necessary. REQUIREMENTSBachelor’s degree in an engineering discipline. Demonstrated success in nurturing collaborative partnerships with customers and internal teams. Proficiency in working within a team-oriented environment under tight deadlines.

About the job

Embark on a rewarding journey with ASM, where cutting-edge technology intersects with a collaborative culture.

With over 55 years of pioneering advancements, ASM stands at the forefront of technological innovation. Our diverse team of over 4,500 professionals from 70 different nationalities is instrumental in driving trends in 5G, cloud computing, artificial intelligence, and autonomous driving. We pride ourselves on fostering a culture that values diversity, inclusion, and sustainability, seeking to leave a positive mark on the world. Our comprehensive development programs are designed to support your personal and professional growth, pushing the limits of innovation to unlock potential.

POSITION SUMMARY

ASM is seeking a Field Service Engineer for our CVD/EPI/PEALD/Furnace divisions. You will be integral to a dedicated team providing on-site support and troubleshooting for our clients. Your contributions will be pivotal in strengthening our business by enhancing and improving processes using our toolsets at customer locations.

About ASM International

ASM International has been at the cutting edge of technology for more than five decades, leading the way in semiconductor innovations that power the future. Our commitment to diversity and sustainability is reflected in our inclusive workplace culture where every voice is valued, and every individual has the opportunity to thrive.

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Embark on an exciting journey with ASM, where cutting-edge technology meets a collaborative spirit.For over 55 years, ASM has been leading the way in innovation, pioneering advancements in technology. Our team of over 4,500 professionals from 70 nationalities plays a vital role in shaping the future with our advanced semiconductor devices, contributing to significant trends like 5G, cloud computing, AI, and autonomous driving. We are not just a technology company; we are committed to diversity, inclusion, and sustainability, aiming to create a positive impact on the world. Our development programs are designed to support your growth, shaping your career while pushing the boundaries of innovation.POSITION SUMMARYASM is on the lookout for a Senior Field Service Engineer to join our CVD/EPI/PEALD/Furnace business unit. You will be an integral part of a team providing on-site support and troubleshooting for our clients.As a key driver of business success, you will enhance and enable operational effectiveness by developing and improving processes utilizing our toolsets at customer locations. JOB RESPONSIBILITIESEnsure optimal tool uptime and lead the effective installation and support of hardware issues.Create, maintain, and enhance technical documentation for internal and external stakeholders.Understand and architect innovative global technology systems to foster stronger customer relationships.Facilitate efficient communication channels, such as telephone, email, and presentations, to ensure consistent customer follow-up.Lead continuous improvement initiatives for customer experience through the development of teams, hardware, software, and support tools.Manage and oversee new product installations and subsequent hardware developments.Project manage new evaluations to ensure project success.Perform additional tasks as required.Business travel may be required as necessary. REQUIREMENTSBachelor’s degree in an Engineering discipline.Demonstrated success in cultivating collaborative partnerships with both customers and internal stakeholders.A proven ability to thrive in a team environment under tight deadlines and multiple priorities.

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