Senior Forward Deployment Engineering Consultant

PagerDutySantiago

On-site Full-time

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Experience Level

Senior

Qualifications

5+ years of experience in software development and deployment. Proficiency in AI integration practices and familiarity with advanced development technologies. Strong project management skills and experience leading technical implementations. Excellent communication skills for client interactions and internal collaboration. Ability to mentor junior team members and conduct technical workshops.

About the job

PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management, empowering organizations to thrive in an always-on world. With over 13,000 clients, including 60 of the Fortune 100, PagerDuty is the trusted partner for delivering seamless digital experiences. Our platform enhances real-time issue identification and resolution, allowing teams to proactively tackle challenges and seize opportunities. Esteemed clients such as GE, Cisco, Netflix, and Shopify rely on us for Digital Transformation, Cloud Migration, and DevOps Modernization. As we rapidly expand our capabilities in AI/ML and Automation, we are committed to driving adoption across Development, IT, Customer Service, Security, and other vital teams.

Senior Forward Deployment Engineering Consultant

The Senior Forward Deployment Engineering Consultant plays a crucial role in leading the development, deployment, and optimization of PagerDuty's innovative platform and AI-driven solutions tailored for enterprise clients.

This position demands a strong background in software development, architecture, and deployment, as well as a comprehensive understanding of AI integration practices and advanced development technologies.

The ideal candidate will oversee swift implementation projects, utilizing generative AI and automation to elevate customer outcomes from initial scoping and design through to production deployment and continuous service improvement.

Additionally, this role involves acting as the primary liaison between clients and internal teams, including Support, Success, Engineering, Professional Services, and Education, ensuring that technical strategies align with business objectives.

Mentoring junior consultants, leading technical workshops on AI-driven solutions, and representing PagerDuty at external forums to promote modern development practices are also key responsibilities.

About PagerDuty

PagerDuty is a pioneering company in Digital Operations Management, providing essential tools for organizations to enhance their digital presence and operational efficiency. Our mission is to empower teams with the resources they need to succeed in a fast-paced digital world.

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