About the job
Join us in revolutionizing the shopping experience through AI-powered conversations.
At Gorgias, we are pioneering a platform that transforms customer interactions into meaningful relationships. Our vision is to create a unified AI agent that assists, sells, and re-engages customers at every touchpoint in their journey. We believe that Conversational Commerce is the future of eCommerce, and we are at the forefront of this exciting shift.
Our mission is to ensure that every brand interaction is personal, seamless, and intelligent. By merging our extensive product knowledge with cutting-edge AI technology, we aim to make the shopping experience feel increasingly intuitive and connected.
To achieve this, we are committed to:
Quality: Crafting authentic, brand-aligned conversations.
Experience: Ensuring a smooth shopping journey from chat to checkout.
Re-engagement: Fostering personal dialogues instead of intrusive marketing.
With the rapid evolution of AI in retail, Gorgias is laying the groundwork for the next decade of eCommerce. We envision a future where every brand has its intelligent agent, and every customer feels valued and understood.
Join us in making Conversational Commerce a reality.
Team & Context
Gorgias is an AI-first company dedicated to developing innovative products driven by large language models (LLMs) and agent-based systems. We are the leading conversational commerce platform for Shopify merchants. Our AI Journey team is focused on enhancing the marketing aspect of our vision with AI-driven outbound conversations that engage shoppers through various channels, primarily SMS.
Our product is actively utilized by merchants today, processing hundreds of millions of shopper events. We are scaling our operations to enhance AI reliability at higher volumes, broaden our shopper engagement capabilities, and solidify our systems for robust production loads. The most intriguing challenges lie ahead.
This role is positioned at the nexus of product engineering and applied AI, concentrating on the development of reliable, scalable, and impactful LLM-powered experiences in production.
About the Role
In this role, you will have the opportunity to:
Develop and scale production AI features utilized by thousands of merchants.
Engage directly with LLMs, prompts, and agent workflows within a live product setting.
Influence the architecture of AI systems as we continuously enhance our platform.
