Qualifications
The ideal candidate will possess:A minimum of 5 years of experience in call centre operations, with at least 3 years in a managerial role. A proven track record of managing large teams and driving performance improvements. Strong analytical skills and the ability to make data-driven decisions. Excellent communication and interpersonal skills. A degree in Business Administration, Management, or a related field is preferred.
About the job
Join our dynamic team as a Senior Group Manager for Call Centre Operations during the night shift. In this pivotal role, you will oversee our call centre operations, ensuring exceptional service delivery and operational excellence. You will lead a team of professionals, drive strategic initiatives, and implement best practices to enhance customer satisfaction and performance metrics.
Your expertise in call centre management and operational leadership will be crucial as we strive to meet our business goals and exceed client expectations. If you have a passion for improving processes and delivering top-notch service, we want to hear from you!
About WNS Global Services
WNS Global Services is a leading provider of business process management services, enabling clients to enhance customer experience and operational efficiency. With a commitment to innovation and excellence, we partner with organizations across various industries to transform their operations and deliver meaningful results.
