Qualifications
Qualifications and Experience• A Bachelor’s degree in Education, Quality Management, or Training and Development is required (a postgraduate qualification will be advantageous).• Must be a registered Assessor and Moderator with ETDP SETA.• A minimum of 5–7 years of experience in ETQA management or quality assurance within an accredited training provider is essential.• Demonstrable experience in managing SETA or QCTO accreditation, verification, and audit processes.• Strong understanding of NQF, QCTO frameworks, SAQA regulations, and Skills Development legislation is crucial.• Familiarity with blended and digital learning environments will be beneficial.
About the job
Job Title: Senior Group Manager - Process Training
Department: Academic Quality and Compliance
Reporting To: General Manager – Ucademy
Location: Cape Town (Hybrid)
Employment Type: Full-time
Role Overview
The Senior Group Manager - Process Training at Ucademy plays a pivotal role in upholding the highest standards of educational quality and regulatory compliance for both accredited and non-accredited learning programs. This position is essential in protecting Ucademy’s integrity as a registered Private Learning Institution recognized by the Services SETA.
Key Responsibilities
Lead the compliance efforts with QCTO, SAQA, and DHET regulations, while fostering continuous improvement initiatives that enhance employability and capability development in the BPO sector.
About WNS (Holdings) Limited
WNS (Holdings) Limited (NYSE: WNS) is a distinguished global leader in Business Process Management (BPM). We deliver unparalleled business value to over 400 clients worldwide by integrating operational excellence with specialized industry expertise across various sectors, including Banking, Healthcare, and Manufacturing. Since our inception in South Africa in 2003, we have established ourselves as the premier provider of Business Process Outsourcing (BPO) services in the region, with a focus on innovation and strategic partnership. With a workforce exceeding 4,000 employees, we are committed to fostering a collaborative and growth-oriented work environment.
