About the job
At TTEC Digital, we empower our clients by ensuring their employees feel appreciated and supported, recognizing that a remarkable customer experience begins with a satisfied workforce. Our goal is to cultivate an environment where employees can truly thrive.
In partnership with Five9, TTEC Digital is dedicated to delivering exceptional, AI-driven contact center solutions. While Five9 offers innovative, cloud-native CCaaS technology, TTEC adds unparalleled expertise in customer experience consulting, integration, deployment, and optimization.
We are currently seeking a skilled Senior Implementation Engineer specializing in Five9 solutions to join our Professional Services team. This is a remote position based in the United States, reporting directly to the Executive Director of Technology Consulting.
In this role, you will be responsible for configuring the Five9 Intelligent CX Platform, integrating it with third-party applications such as CRM and ITSM systems, and conducting thorough end-to-end testing to ensure optimal functionality. This hands-on, execution-oriented position demands extensive experience with Five9 configurations and a strong development background to facilitate API integrations and customize JavaScript/HTML scripts. You will engage with the full Five9 product suite, including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations, all while delivering complex configurations and successful deployments for our enterprise clients.
