Senior Incident Manager

Role overview The Senior Director of Partnerships at Braze shapes and drives the company’s alliance strategy from the Chicago office. This position takes ownership of both planning and execution, ensuring that key partnerships align with business goals and market opportunities. Key responsibilities Lead and mentor a team dedicated to partnership success. Bui…

At Braze, we pride ourselves on our vibrant and welcoming culture. Our team is not only approachable but also exceptionally kind and deeply passionate about what they do.We are committed to fostering this passion by setting high expectations, promoting teamwork, and ensuring a balance between work and life as we navigate our rapid global growth. Our goal is to create greater equity and opportunity both within our organization and in the communities we serve.To thrive here, you must be ready to hold yourself and your peers to high standards. We believe there is always an opportunity to contribute: taking initiative, being accountable, and embracing diverse perspectives are critical to our ongoing success.Our innate curiosity and willingness to share our various passions with one another create a unique vibrancy in our culture.If you are motivated to tackle exciting challenges and have a proactive approach to change, you will be empowered to make a tangible impact alongside a dedicated and passionate team. If Braze resonates with you, we are excited to meet you.WHAT YOU’LL DOAt Braze, we facilitate exceptional customer experiences across email, mobile, SMS, and web channels. Renowned brands, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, leverage the Braze platform to create real-time, human-centered interactions between brands and consumers at an impressive scale—sending tens of billions of messages to over 3 billion active users each month.Our achievements speak for themselves: Braze was recognized as a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and featured in the Forbes Cloud 100. Additionally, we have been recognized as one of Inc. Magazine’s Best Places to Work (2019 and 2020) and Crain's Best Places to Work in NYC (2019 and 2020).The Canvas Logic and Execution (CLX) team oversees the entire lifecycle of Canvas, our premier product for marketing automation workflows. As a mission-critical system operating at high scale and performance, Canvas manages billions of asynchronous jobs using a global infrastructure across multiple cloud providers.We are in search of a proactive and experienced Engineering Manager to lead the CLX team. This pivotal role involves continually enhancing our platform based on user feedback and strategically expanding its functionalities to support increasingly complex and personalized real-time workflows at an unprecedented scale.As the Engineering Manager, you will play a key role in establishing and sustaining top-tier systems by contributing to the architecture, development, and optimization of our product. You will drive your team’s success by defining efficient processes, fostering professional growth among engineers, and collaborating closely with the Product Management team.

Join Braze as a Business Development Representative, where you will play a pivotal role in driving business growth and developing relationships with potential clients. This is an exciting opportunity to immerse yourself in the dynamic world of customer engagement solutions.Your responsibilities will include identifying new business opportunities, nurturing leads, and collaborating with sales and marketing teams to create effective strategies. Bring your passion for technology and strong communication skills to help drive our mission forward.

At Braze, we pride ourselves on our exceptional team. We are a friendly, supportive, and deeply passionate group of individuals.Our aim is to foster this passion by upholding high standards, promoting collaboration, and ensuring a healthy work-life balance as we grow rapidly on a global scale, while advancing equity and opportunity both within and outside our organization.To thrive in this environment, you must be willing to set ambitious goals for yourself and your peers. There are always opportunities to contribute: embracing autonomy, assuming responsibility, and being receptive to diverse viewpoints are vital for our ongoing success.Our insatiable curiosity and our eagerness to share our varied interests create a unique vibrancy within our culture.If you are motivated to tackle exciting challenges and prefer to take action amidst change, you will have the chance to make a significant impact here, supported by a talented and passionate team. If you believe Braze is the right fit for you, we can’t wait to meet you.WHAT YOU'LL DOAs a Senior Site Reliability Engineer (SRE), you will play a critical role in ensuring the seamless operation of our internal-facing services and platforms. In essence, SREs are the guardians of site uptime. We combine the expertise of seasoned system administrators and software engineers, applying solid engineering principles, operational discipline, and advanced automation to our infrastructure and service offerings. Our focus lies in systems, whether that's networking, the Linux kernel, or other specialized interests in scaling algorithms or distributed systems.Your team will enhance automation, bolster infrastructure reliability, and empower Braze’s engineering teams to effectively utilize the infrastructure products and platforms we develop. With over 3.3 billion monthly active users across our client base, we manage hundreds of billions of data points each month and transmit billions of messages to end-users daily. We utilize a varied technology stack, anchored in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and beyond. As a Senior Site Reliability Engineer at Braze, you will work closely with your team and consumer engineering teams to consistently enhance the infrastructure, automation, and tooling supporting our internal products derived from these technologies.Main Responsibilities:Collaborate with Braze’s engineering teams to:Design products that effectively leverage infrastructure platforms in a scalable and reliable way.Troubleshoot reliability and scalability challenges across all layers of the stack, including products built on our infrastructure platforms.Enhance monitoring...

At Braze, we pride ourselves on our exceptional team. We are approachable, kind, and fiercely passionate about our work.We aim to ignite that passion by setting high standards, fostering teamwork, and promoting work-life balance as we navigate rapid global growth while advocating for greater equity and opportunity – both within our organization and beyond.To thrive in our environment, you must be ready to challenge yourself and those around you. Autonomy, accountability, and receptiveness to new ideas are vital to our ongoing success.Our deep curiosity and eagerness to share diverse interests create a unique vibrancy in our culture.If you are motivated to tackle exciting challenges and have a proactive mindset amidst change, you will be empowered to make a significant impact here, supported by a dedicated and passionate team. If Braze resonates with you, we look forward to meeting you.WHAT YOU’LL DOAs the AVP of Delivery Partnerships, you will spearhead the global strategy, execution, and performance of Braze’s delivery ecosystem, overseeing both the Delivery Partner Account Management and Partner Success functions. You will develop strategies that enable us to thrive with our delivery partners, ensuring that Braze customers receive consistently exceptional delivery outcomes through partner-led service models at scale.You will collaborate closely with the Delivery Partner Center of Excellence, Customer Experience (CX), Sales, and cross-functional leaders to enhance Customer Partner Satisfaction (CPSAT), deepen partner capability and maturity, and ensure seamless alignment throughout the customer lifecycle. Your leadership is crucial in empowering partners to deliver high-quality Braze services that accelerate customer value, enhance retention, and support business growth.As the senior leader for Delivery, you will establish a long-term vision for how Braze scales delivery with partners globally, achieving the right balance between quality, efficiency, and partner autonomy.Key Responsibilities Include:Collaborate with Delivery Partners to enhance partner capability and maturity on a large scaleDrive mutual business growth by designing co-selling strategies that attract new clients for Braze while simultaneously expanding partner service opportunities and fostering deeper platform adoption.Oversee the creation of enablement programs, certifications, tools, and playbooks that empower partners...

At Braze, we pride ourselves on our exceptional team—a group that is approachable, kind, and deeply passionate about what we do.We aim to fuel that passion by upholding high standards, fostering collaboration, and promoting a harmonious work-life balance as we navigate rapid global growth, all while committed to advancing equity and opportunity both within and outside our organization.To thrive in this environment, you'll need to set ambitious goals for yourself and those around you. There are countless ways to contribute: embracing autonomy, taking accountability, and welcoming diverse perspectives are vital to our ongoing success.Our curiosity to learn and our enthusiasm for sharing varied interests enrich our culture, creating a unique vibrancy.If you're eager to tackle exciting challenges and have a proactive mindset in the face of change, you'll be empowered to make a significant impact here, supported by a talented and passionate team. If Braze sounds like a place where you can excel, we look forward to meeting you!WHAT YOU'LL DOBraze is looking for a Senior Cloud Security Engineer to join our Security Engineering team. As a modern, cloud-first SaaS company, we operate entirely on cloud-native infrastructure with large-scale, distributed systems across AWS, GCP, and self-managed Kubernetes environments. We're seeking an engineer with extensive cloud security expertise to collaborate with our DevOps, Infrastructure, and Product Engineering teams to enhance our cloud security posture, safeguard our platforms, and shape the future of Cloud Security at Braze.In this role, you will engage in a variety of initiatives, including:Collaborating closely with Infrastructure, SRE, and Product Engineering to design secure cloud architectures and develop effective, scalable security controls for both new and existing services.Implementing and refining end-to-end cloud security controls across AWS, GCP, Kubernetes, CI/CD pipelines, and self-managed systems.Leading and enhancing our existing vulnerability management workflow for cloud assets, which includes scanning, triage, prioritization, and remediation using tools like Tenable and native CSP capabilities.Managing and optimizing security tools such as CrowdStrike (EDR/CSPM/IR), cloud-native security services, and SIEM detection rules with the support of our existing SIEM Management function.Conducting threat modeling for new cloud technologies and patterns adopted across engineering.Directly contributing to incident response, cloud forensics, and runtime security investigations.

At Braze, we take pride in our team. We are genuinely approachable, exceptionally kind, and passionately driven individuals.We aim to fuel that passion by establishing high standards, promoting collaboration, and fostering a harmonious work-life balance as we collectively navigate rapid global growth while striving for increased equity and opportunities both within and outside our organization.To thrive in this environment, you must be ready to set ambitious goals for yourself and those around you. There are always avenues to contribute: exercising autonomy, embracing accountability, and being receptive to diverse perspectives are crucial to our ongoing success.Our innate curiosity and willingness to share our varied passions enrich our culture and create a vibrant atmosphere.If you are motivated to tackle exciting challenges and have a proactive approach in adapting to change, you will be empowered to make a significant impact here, supported by a sharp and passionate team. If Braze resonates with you, we look forward to connecting!

We are seeking a dynamic and driven Senior Account Executive to join our Scale team at Braze. In this pivotal role, you will leverage your expertise in sales and relationship management to connect with enterprise clients, driving the adoption of our cutting-edge customer engagement platform. You will champion the needs of our clients, ensuring they receive exceptional service while helping them unlock the full potential of our solutions.As a Senior Account Executive, you will be instrumental in identifying new business opportunities, nurturing client relationships, and achieving sales targets. Your deep understanding of the SaaS landscape and customer engagement strategies will enable you to provide tailored solutions that meet the unique needs of each client.

We are seeking a dynamic and experienced Senior Manager of Enterprise Partnerships to join our innovative team at Rocket Travel by Agoda. In this role, you will lead strategic partnerships and drive business growth through collaborative relationships with key stakeholders. You will be responsible for identifying new partnership opportunities, negotiating agreements, and ensuring alignment with our overall business objectives.Your expertise in the travel industry and partnership management will be essential in fostering long-term success and facilitating mutually beneficial outcomes. Join us in revolutionizing travel experiences for our users!

Join Vidsy as a Client Director for Enterprise Partnerships!At Vidsy, we are revolutionizing the creative landscape with our innovative global platform that empowers leading brands to create impactful video advertising across social media. Our teams, strategically located in major cities including New York City, Los Angeles, Toronto, and London, collaborate with esteemed clients like L’Oréal, Amazon, and PepsiCo to produce scalable, creator-driven, and AI-enhanced video content. This is an exciting opportunity to drive enterprise partnerships and lead creative strategies in a dynamic environment.

Roku seeks a Director of Commerce and Performance Partnerships based in Chicago, Illinois. This is a leadership role focused on shaping Roku’s strategy in commerce and performance marketing by building partnerships that drive both revenue and brand presence. Key responsibilities Oversee projects aimed at expanding revenue streams through strategic alliances Create and implement plans to increase user engagement and improve monetization Use expertise in commerce models to identify and secure new business opportunities Role focus This position requires a strong understanding of commerce trends and performance marketing. The Director will design and introduce new strategies to deepen user involvement and support growth across the Roku platform.

Role Overview Braze is growing globally and building on a culture that values teamwork, high standards, and open communication. The company supports a balance between work and personal life, encouraging autonomy and accountability. Team members bring curiosity and a range of interests, creating a lively workplace where different perspectives are welcome. The Solutions Consulting team at Braze connects technology with business strategy. Team members combine technical expertise with clear communication, helping clients understand and invest in Braze’s products. What You Will Do Act as a trusted advisor to prospective clients in the Media and Entertainment sector during the sales process. Showcase product knowledge and strategic thinking to guide successful client engagements. Lead complex technical evaluations from start to finish, serving as a technical expert in Media and Entertainment. Mentor and support other Solutions Consultants to strengthen the team’s practice. Collaborate with Sales, Product, Security, and Marketing teams to deliver results for customers. Manage deal strategy and technical validation throughout intricate sales cycles. Travel up to 50% during peak periods as needed. Location This position is based in the Chicago office. Who Will Thrive Comfortable leading technical and strategic conversations with clients. Experienced in managing complex sales cycles and technical evaluations. Enjoys mentoring colleagues and sharing expertise. Values collaboration across multiple teams. Willing to travel as required by the role.

Nourish connects patients with Registered Dietitians to make nutrition-based healthcare more accessible. The company operates nationwide, partnering with health insurers and provider groups to support a growing network of dietitians and patients. Nourish has raised $115 million from investors such as JP Morgan Growth Equity, Thrive Capital, Index Ventures, and Y Combinator. For more background, see their company story or details on their Series B funding. Role overview The Provider Partnerships Manager plays a key role in expanding Nourish’s reach in Chicago. This field-based position focuses on building and maintaining relationships with healthcare providers to increase patient referrals for nutrition care. The role involves frequent interaction with primary care physicians, specialists, medical assistants, and office managers. The Provider Partnerships Manager reports to a Regional Manager and works closely with a collaborative team dedicated to Nourish’s mission. What you will do Develop and nurture relationships with healthcare providers to grow patient referrals Represent Nourish in the field by meeting with primary care doctors, specialists, and clinic staff Support providers in connecting patients to nutrition services Work with the regional team to achieve partnership goals Requirements Full-time position Must be based in Chicago, Illinois

Join Braze as a Senior Full-stack Software Engineer, where you will be instrumental in developing innovative software solutions that enhance user experience across our platforms. In this role, you will utilize your expertise in both front-end and back-end technologies to build scalable applications that meet the evolving needs of our customers.

Role overview The Senior Lead AI Solutions Consultant at Braze, Inc. will play a key part in shaping how advanced AI technologies enhance customer engagement. Based in Chicago, this role centers on designing and delivering AI-driven solutions that align with business objectives and improve user experiences. Collaboration is essential in this position. The consultant works alongside teams from different departments to ensure that AI initiatives support company goals and drive meaningful results for customers. What you will do Apply advanced AI methods to develop solutions that boost customer engagement Work with cross-functional teams to design and implement AI projects Focus on delivering tools and strategies that improve user experiences and support business growth Location This position is based in Chicago.

At Braze, we pride ourselves on our exceptional team—a group that is approachable, kind, and profoundly passionate about our work.We strive to ignite that passion through high standards, collaborative teamwork, and a commitment to work-life balance as we navigate rapid global growth while promoting equity and opportunity within and outside our organization.To thrive here, you need to hold yourself and your colleagues to high standards. Everyone has an opportunity to contribute: exercising autonomy, accountability, and openness to new perspectives are crucial to our ongoing success.Our deep curiosity and willingness to share diverse interests infuse our culture with vibrancy and balance.If you are eager to tackle stimulating challenges and possess a proactive mindset in the face of change, you'll have the chance to make a significant impact here, supported by a talented and passionate team. If Braze resonates with you, we look forward to meeting you.WHAT YOU'LL DOAs a Platform Software Engineer (PSWE), you will design and build distributed systems that power Braze's extensive background processing platform. We manage Sidekiq at Braze—handling over a trillion jobs daily across Kubernetes clusters globally. Your work will encompass autoscaling systems, metrics pipelines, reliable job execution, and internal frameworks that enhance the safety of distributed processing for application teams.Our operations are vast: we cater to 3.3 billion monthly active users, process hundreds of billions of data points monthly, and send billions of messages every day. Our tech stack includes Ruby on Rails, Go, MongoDB, Redis, and Kafka. As a PSWE, you'll collaborate with application teams to advance the Sidekiq platform they rely on, enhancing reliability, performance, and developer experience.Main responsibilities:Develop Braze’s embedded frameworks for large-scale distributed processing.Design, build, and operate internal software frameworks that facilitate Braze’s asynchronous and background processing systems on a massive scale.Evolve and extend frameworks based on technologies like Sidekiq to reliably execute over a trillion jobs per day across a globally distributed platform.Oversee scaling behavior, reliability guarantees, failure modes, and operational safety of these systems.Provide opinionated abstractions, tooling, and guardrails that empower application teams to utilize distributed processing safely without managing underlying complexities.Enhance observability, debuggability, and maintainability of our systems.

Join Braze as a Senior AI Success Manager, where you will be at the forefront of enhancing customer experiences through innovative AI solutions. In this role, you will be responsible for leading customer success initiatives, ensuring that our clients leverage our AI capabilities to drive engagement and satisfaction. You will collaborate closely with cross-functional teams to deliver exceptional service and maximize the value of our platform.

Kardigan is dedicated to transforming heart health by targeting the prevention and cure of cardiovascular diseases. The company’s mission centers on removing these conditions from their place as the world’s leading cause of death. Founded by Tassos Gianakakos, Jay Edelberg, M.D., Ph.D., and Bob McDowell, Ph.D., Kardigan draws on the team’s experience at MyoKardia, where they developed mavacamten, the first cardiac myosin inhibitor, and led the company through its acquisition by Bristol Myers Squibb in 2020. With an advanced discovery and translational research platform, Kardigan maintains a pipeline that includes late-stage candidates and multiple targeted therapies in development. The team is committed to ensuring people with cardiovascular diseases have access to effective care and potential cures. Values Patient-first: Every decision prioritizes the needs of patients and their families. Authenticity: Team members are encouraged to be themselves and feel valued. Curiosity: Continuous learning and adaptability are part of the culture. Teamwork: Success comes from collaboration and mutual support. Ambition: The company aims for breakthroughs that once seemed impossible. These values shape daily work and guide the company’s long-term vision. Role overview The Senior Director of Corporate Strategy will be based in Chicago and will play an important role in supporting Prolaio, a wholly owned subsidiary of Kardigan. Prolaio focuses on patient-centered clinical intelligence. This position is integral to advancing the company’s strategic initiatives in this space.

Join Braze, a cutting-edge company specializing in customer engagement solutions, as an IT Associate. In this crucial role, you will assist in maintaining and optimizing our IT infrastructure, ensuring seamless operations across our various departments. You will collaborate with team members to troubleshoot technical issues, implement solutions, and support our employees with their IT needs.