About the job
Deutsche Prüfservice GmbH seeks a Senior IT Support Manager & System Engineer for its Erkrath location. This hybrid position blends technical system engineering with leadership responsibilities. The role ensures IT operations run smoothly, supporting both internal teams and client service.
Key responsibilities
- Lead the IT support team, overseeing daily activities and setting priorities
- Engineer, maintain, and improve IT systems and infrastructure
- Troubleshoot complex technical problems, guiding the team through resolution
- Serve as the main contact for technical questions and escalations
- Identify ways to enhance IT support processes and roll out new solutions
Requirements
- Solid background in IT support and system engineering
- Experience leading teams and managing projects
- Strong communication skills and a practical, solution-oriented approach
