Senior Level 3 IT Support Engineer - Remote

remote-vaRemote — Calabarzon, Philippines

Remote Full-time $700/mo - $750/mo

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Experience Level

Experience

Qualifications

Qualifications: Proven experience as an IT Support Engineer / Systems Administrator (Level 3 or equivalent). Strong experience with ConnectWise RMM, Autotask PSA, remote troubleshooting, and endpoint management. Proficiency in managing backups, antivirus management, and system security. In-depth knowledge of Windows operating systems and desktop environments. A solid ability to diagnose and resolve complex technical issues remotely. Excellent communication and documentation skills. The capability to work independently in a remote support environment.

About the job

Join our dynamic team as a Senior Level 3 IT Support Engineer and provide top-tier technical support and infrastructure management in a fully remote setting. Our ideal candidate possesses extensive expertise in remote monitoring and management (RMM), endpoint security, system backups, and user desktop support. This role focuses on diagnosing intricate technical issues, ensuring system reliability, and delivering exceptional support to users across multiple platforms.

Key Responsibilities

Deliver Level 3 technical support for desktops, laptops, and user environments.
Diagnose and resolve advanced IT issues escalated from lower support tiers.
Oversee and monitor systems utilizing ConnectWise RMM.
Employ Autotask PSA for ticket management, documentation, and workflow tracking.
Conduct system monitoring, patch management, and proactive maintenance via RMM tools.
Manage and validate data backups and disaster recovery processes.
Identify, investigate, and remediate virus/malware/security threats.
Provide remote end-user support, including software installations, configuration, and troubleshooting.
Maintain comprehensive documentation for systems, procedures, and troubleshooting methodologies.
Ensure IT systems comply with security and performance standards.

Requirements

Demonstrated experience as an IT Support Engineer / Systems Administrator (Level 3 or equivalent).
Proficient with:

ConnectWise RMM
Autotask PSA
Remote troubleshooting and endpoint management

Experience managing backups, antivirus solutions, and system security.
Strong understanding of Windows operating systems and desktop environments.
Ability to effectively diagnose and resolve complex technical issues remotely.
Excellent communication and documentation skills.
Ability to work autonomously in a remote support environment.

Preferred Qualifications

Experience in Managed Service Provider (MSP) settings.
Knowledgeable in network troubleshooting, cloud services, and virtualization.
Relevant IT certifications (CompTIA, Microsoft, or similar) are advantageous.

Benefits

Salary: USD 700–750/month

Work Setup: Work from Home

Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)

To Apply:

Send your CV and portfolio to: mondilla.jay03@gmail.com

Subject Line: IT Support Specialist - [Your Full Name]

About remote-va

At remote-va, we pride ourselves on our commitment to providing exceptional IT support and solutions in a fully remote setting. Join our innovative team and contribute to our mission of enhancing technological efficiencies for our clients.

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