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Senior Logistics Operations Analyst

Delivery HeroMiraflores
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Degree in Logistics, Industrial Engineering, or related fields (not mandatory); at least 2 years of experience in similar roles. Proficiency in GSuite (Google Sheets, Docs, Slides) and SQL (not mandatory). Strong analytical skills and knowledge of Excel (not mandatory). Demonstrated initiative, organizational skills, communication, teamwork, collaboration, and analytical abilities. Ability to make data-driven decisions based on metrics analysis. Proven persistence and discipline in creatively solving problems within a collaborative and team-oriented environment.

About the job

  • Oversee the daily logistics operations within the country to ensure operational stability.
  • Monitor key performance indicators (KPIs) such as delivery times, availability of delivery personnel, fill rates, and cancellation rates.
  • Identify operational deviations or incidents and swiftly activate mitigation plans.
  • Analyze order demand by city and time slot to optimize logistics.
  • Define strategies to maintain a balance between the supply of delivery personnel and order volume.
  • Design and implement operational plans aimed at enhancing business efficiency and scalability.
  • Make quick decisions to minimize user experience impact.
  • Work on process optimization and tools to improve operations.
  • Ensure the operation provides a high service level for users and a positive experience for delivery personnel.

About Delivery Hero

PedidosYa, a part of Delivery Hero, is a global leader in delivery services, operating in over 70 countries. It stands as the top technology-driven delivery and quick commerce platform in Latin America. The platform is user-friendly, fast, and accessible, connecting millions of users, businesses, and delivery personnel to a wide range of products and services. Operating in 15 countries in Latin America, it launched PedidosYa Market in 2020, the first 100% digital marketplace delivering food and household items within 10 minutes of ordering. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.

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