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Senior Machine Learning Engineer

CrestaGermany (Remote)
Remote Full-time

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Experience Level

Senior

Qualifications

Proven experience in Machine Learning, particularly in ASR and NLP technologies. Strong programming skills in languages such as Python and familiarity with ML libraries and frameworks. Ability to design and implement evaluation metrics and frameworks. Experience with large-scale data processing and multimodal data analysis. Excellent problem-solving skills and a collaborative team player.

About the job

Cresta is revolutionizing the way customer conversations are transformed into a competitive edge by harnessing the full potential of the contact center. Our innovative platform merges cutting-edge AI with human intelligence, allowing contact centers to uncover valuable customer insights, streamline conversations, and empower team members to work more efficiently. With roots in the elite Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the visionary behind Google X, Waymo, and Udacity. Our leadership team also includes CEO Ping Wu, co-founder of Google Contact Center AI, and co-founder Tim Shi, an early member of OpenAI.
 
Embark on an exciting journey with us as we redefine the future of work through AI. The future of work is now, and it starts at Cresta.

About the Role:

At Cresta, we are committed to crafting advanced Machine Learning systems designed to facilitate real-time, intelligent interactions with customers. Our team develops models and platforms capable of processing vast amounts of multimodal data, particularly focusing on speech and text, to derive insights, enhance quality, and provide actionable intelligence at scale. This role emphasizes advancing model evaluation, measurement, and quality improvements, particularly in Automatic Speech Recognition (ASR) and subsequent NLP systems. You will be responsible for designing comprehensive evaluation frameworks, defining quality metrics, and driving systematic enhancements to model accuracy, robustness, and reliability.

About Cresta

Cresta is at the forefront of revolutionizing customer service through AI. Our platform is designed to enhance the efficiency of contact centers by providing actionable insights and automating processes, ultimately empowering teams to excel in their roles.

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