Senior Manager, Client Experience

BoldrPasig, Metro Manila, Philippines

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess a strong passion for driving impact and a commitment to furthering Boldr’s mission. We seek individuals who embody our core values: Curiosity, Dynamism, Authenticity, Empathy, and Operational Excellence. You should be ready to contribute your 110% to help us grow and succeed.

About the job

As a Senior Manager of Client Experience, you will play a pivotal role in managing our high-impact client accounts with a focus on enhancing customer support and optimizing experience workflows. Your primary responsibility will be to ensure the overall success and health of your client accounts, guaranteeing exceptional service delivery, data integrity, and value creation. You will collaborate closely with clients and internal stakeholders to advocate for operational enhancements, resource alignment, and innovative service delivery methods. Additionally, you will guide and support (Senior) Team Captains in leading their teams to consistently meet our service commitments and SLA agreements for the clients in your portfolio.

About Boldr

Boldr is a pioneering global B-Corp dedicated to providing exceptional client experiences while creating access to dignified and meaningful work in communities worldwide. Our diverse team of over 1,000 members across five countries is united by our commitment to making a bold impact. By 2027, we aim to expand our workforce to over 5,000 dedicated individuals.

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Subject Matter Expert (SME) in IT and Digital Transformation

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Full-time|On-site|Pasig, Metro Manila, Philippines

Join Umpisa Inc., a forward-thinking technology services firm on a mission to establish the Philippines as a global technology hub. We collaborate with diverse industries to develop groundbreaking solutions through digital transformation, modern software development, and venture building.Our team is dedicated to creating innovative, impactful products that i…

Feb 24, 2026

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Senior Client Subject Matter Expert

First Focus

Full-time|Hybrid|Pasig, Metro Manila, Philippines

Senior Client Subject Matter ExpertAre you tired of odd hours that leave you explaining your schedule to friends and family? If so, this opportunity is perfect for you!This position offers a day shift aligned with Australian business hours, allowing you to enjoy breaks like a normal person and soak up some much-needed sunlight.About UsAt First Focus, we pride ourselves on being Australia's premier Managed Service Provider (MSP) with a dedicated team of over 360 professionals spanning Australia, New Zealand, and the Philippines. For over 15 years, we have fostered sustainable growth and profitability while avoiding the pitfalls of corporate chaos.We are committed to a positive workplace culture, which means:Prioritizing the well-being of our Philippines team.Encouraging a collaborative and supportive management approach.Recognizing burnout isn’t part of our culture and actively working to maintain a healthy work environment.We hire talented individuals, provide them with the necessary support, and empower them to excel in their roles.What You Will DoAs a Senior Client Subject Matter Expert, you will serve as the primary technical contact for your clients, building trust and understanding their unique environments. You’ll work directly with Australian clients during their business hours, taking ownership of their systems and resolving genuine issues, sometimes even playing the hero (modest applause is optional).Reasons to Join UsEnjoy a day shift aligned with Australian hours (yes, really).Work in a hybrid setup—because daily commuting is a test of patience.Collaborate with genuinely skilled engineers (the good kind, not the egotistical kind).Take real ownership of client environments—no more just closing tickets.Experience a clear pathway for growth; we believe in promoting from within.Enjoy a variety of tasks that keep your work engaging but organized.

Mar 23, 2026

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Information Security Analyst - Subject Matter Expert

Umpisa Inc.

Full-time|On-site|Pasig, Metro Manila, Philippines

Join Umpisa Inc., a trailblazer in technology services, as we strive to position the Philippines as a global tech hub.At Umpisa Inc., we collaborate with diverse industries to develop innovative solutions through digital transformation, cutting-edge software development, and strategic venture building.Our mission is to create impactful products that enhance the quality of life for organizations and individuals alike. We offer challenging and fulfilling careers in software development, product innovation, and emerging technologies for the right candidates.As an Information Security Analyst (SME), you will:Safeguard our organization’s information assets by designing, implementing, and maintaining robust security controls, policies, and best practices. This role provides hands-on technical expertise, risk assessment, and advisory support across the business, ensuring compliance with security standards while enabling secure business operations.Monitor compliance with applicable regulations and standards (e.g., ISO 27001, NIST) by supporting the implementation of security policies.Engage in internal, external, or regulatory audits as necessary.Contribute to various projects and tasks as assigned.

Jan 13, 2026

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Senior Manager, Client Experience

Boldr

Full-time|On-site|Pasig, Metro Manila, Philippines

Apr 1, 2026

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Senior Customer Advocate

Boldr

Full-time|On-site|Pasig, Metro Manila, Philippines

About Boldr Boldr is a global B-Corp focused on delivering excellent client experiences while creating dignified jobs in communities worldwide. With a diverse international team, Boldr connects people who share values and aims to make a positive impact. The company currently employs over a thousand team members across five countries and plans to grow to more than 5,000 employees by 2027 or sooner. Our Core Values Authenticity builds meaningful connections. Curiosity inspires our best work. A dynamic approach drives our growth. Ambition and operational excellence shape our success. Empathy strengthens our partnerships. Role Overview: Senior Customer Advocate The Senior Customer Advocate engages directly with customers, responding to inquiries, troubleshooting issues, and resolving concerns related to Boldr’s products and services. This role requires a problem-solving mindset, strong communication skills, and the ability to collaborate across teams to deliver accurate information and timely solutions. Senior Customer Advocates guide customers through platform features, contribute to support resources, and share customer feedback and trends with cross-functional teams to help improve the overall customer experience. What You'll Do Understand customer needs and troubleshoot technical issues to ensure timely resolution. Deliver technical support via email, chat, and other support channels. Guide customers through platform features and workflows during support interactions. Build deep product knowledge to improve troubleshooting and solutions. Diagnose and resolve technical issues accurately and efficiently. Investigate issues such as functionality errors, login or access problems, workflow obstacles, and compatibility concerns. Test and validate new platform features after product releases to identify potential issues affecting customers. Assist with troubleshooting third-party integrations and compatibility with external tools. Reproduce customer-reported bugs and document findings clearly for resolution. Why Join Boldr? Boldr looks for people who care about impact, growth, and the company's mission. Team members are seen as key partners in Boldr’s success, encouraged to share their talents and champion the company’s values: Curiosity, Dynamism, and Authenticity. Location Pasig, Metro Manila, Philippines

Apr 20, 2026

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Senior Recruitment Officer

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Full-time|On-site|Pasig

As a Senior Recruitment Officer, you will play a pivotal role in sourcing and attracting top talent for our clients. You will utilize various channels and tools to effectively source candidates, ensuring they meet the qualifications and skills specified by our clients.Your responsibilities will include screening and interviewing candidates to assess their fit for open positions, as well as making recommendations for candidate endorsements to our clients.

Nov 7, 2016

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Senior Payroll Officer

Rentokil Initial

Full-time|On-site|Pasig, Metro Manila, Philippines

Join Rentokil Initial as a Senior Payroll OfficerAt Rentokil Initial, we are an international leader in business services, committed to enhancing lives and protecting communities across 91 countries with a workforce of 49,000 dedicated individuals.We specialize in pest control and hygiene services, leveraging cutting-edge training, innovative technology, and scientific expertise to deliver unparalleled service. Our culture is built on listening to feedback and taking action to support both our team and clients. We believe in equality and fairness as fundamental rights for all our colleagues and uphold values of Service, Relationships, and Teamwork, as recognized by our global workforce.Awards and RecognitionRentokil Initial Philippines has been recognized multiple times, ranking among the top three most engaged workplaces in the Philippines in the Korn Ferry Employee Engagement Awards 2018 and winning the Philippine Best Employer Brand Awards in 2019.To learn more about our careers, visit careers.rentokil-initial.comKey Responsibilities:Payroll Management: Coordinate and execute payroll activities while ensuring compliance with all financial and legal requirements. Prepare payroll documentation including payment requests, 13th month pay calculations, leave conversions, and retirement plan transfers. Compile and submit payroll-related reports to the Regional office. Resolve discrepancies in payroll information, ensuring accuracy and adherence to company procedures. Analyze payroll data for compliance and program monitoring. Verify payroll information to ensure correct fund distributions. Maintain comprehensive payroll records in both written and electronic formats. Lead the preparation and submission of the yearly Alphalist for BIR compliance. General Administration: Oversee a comprehensive administrative filing system, including archiving and storage. Manage third-party service administration to ensure timely compliance with local regulations.

Mar 27, 2026

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Senior Officer in Fund Administration

IQ-EQ

Full-time|On-site|Pasig

ROLE OVERVIEW:As a Senior Officer in Fund Administration at IQ-EQ, you will play a pivotal role in validating corporate secretarial deliverables while ensuring adherence to quality standards. Your responsibilities will involve performing meticulous reviews of corporate documentation and supporting intricate processes, acting as a key technical resource. You will prioritize quality assurance and compliance across all deliverables.KEY RESPONSIBILITIES:Review and validate corporate secretarial documentation and client deliverables, applying regulatory requirements and compliance standards.Maintain an in-depth understanding of client-specific needs, contributing to process improvement initiatives.Provide expert input on corporate secretarial matters, ensuring compliance with established procedures.Validate complex corporate filings and records, reviewing statutory books and records.Document findings and recommendations, delivering technical insights on corporate secretarial issues.Review operational processes and contribute to the development of best practices.Support complex transaction analysis, ensuring compliance with regulatory requirements.Manage payment processes, including preparation of payment packs and maintenance of payment logs.Compile board packs, organizing documents into board intelligence for dissemination to directors.Prepare the first draft of minutes and update investor information on client portals, managing static data updates.Draft investor notifications (e.g., drawdown notices, capital calls) and prepare investor correspondence, ensuring secure dispatch managed by the Jersey team.Assist with the resolution of action points from periodic reviews.Supervise junior staff and manage task delegation.

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Mar 27, 2026

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Team Captain

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Full-time|On-site|Pasig, Metro Manila, Philippines

About Boldr Boldr is a global B-Corp focused on delivering strong client experiences and creating meaningful jobs in communities around the world. With a team spanning five countries, Boldr brings together people who share a commitment to positive impact. The company currently employs over 1,000 team members and plans to grow to more than 5,000 by 2027. Core Values Authenticity builds real connections. Curiosity inspires our best work. Dynamic growth fuels our progress. Operational excellence supports our vision. Empathy shapes strong partnerships. Role Overview: Team Captain The Team Captain oversees daily team operations in Pasig, Metro Manila. This role acts as the escalation point for issues outside agent authority and works closely with the Client Experience Manager and People Manager to identify and support team member growth and development. What We Look For Boldr seeks individuals who want to make a difference, help the company grow, and live out our mission. Team Captains are expected to partner in success, deliver consistently strong work, share their strengths, and reflect our values of curiosity, dynamism, and authenticity. Main Responsibilities People Management Coach team members and identify opportunities for their growth and development. Monitor attendance, punctuality, and other personnel matters, escalating issues to HR when needed. Performance and Quality Management Evaluate performance and provide timely feedback through coaching and regular reviews. Ensure team members receive proper training and consistently meet client expectations. Work to achieve company and client KPI targets. Logistics Make sure team members have the equipment and support required to maintain service levels. Suggest alternatives to current products or tools as needed. Internal Coordination Work with the People Development Manager to recommend career paths and help develop training plans for team members. Report ongoing issues to the Service Delivery Manager promptly and clearly.

Apr 20, 2026

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Senior Account Management Associate

Hive Health

Full-time|Hybrid|Pasig Office - Hybrid

Are you ready to make a significant impact? At Hive Health, we are dedicated to transforming healthcare into a more accessible service for everyone. We are looking for enthusiastic and driven individuals who thrive in a dynamic and innovative environment. If you want to contribute to solutions that matter, we would love to connect with you! Welcome to Hive HealthAbout UsHive Health is on a mission to deliver exceptional health plans tailored for small to medium-sized businesses (SMBs) across the Philippines. We provide comprehensive, user-friendly digital health insurance plans via our all-in-one platform. Founded in collaboration with Harvard and Stanford and supported by renowned global investors like Y Combinator, our award-winning startup is revolutionizing the accessibility of quality, affordable healthcare for millions of Filipinos, one SMB at a time.Role OverviewAs a Senior Account Management Associate, you will play a crucial role in enhancing Hive’s transformative health plan experience for SMEs by nurturing and solidifying our relationships with key accounts. As one of the pioneering members of the team, you will collaborate closely with various departments to continuously improve user experiences and implement best-in-class strategies and processes that will elevate Hive Health’s healthcare services for Filipinos.Key ResponsibilitiesYour responsibilities as a Senior Account Management Associate will include:Cultivating and expanding relationships with existing key accounts by preparing data-driven reports, conducting regular check-ins, facilitating onboarding sessions, and addressing daily concerns.Leading negotiations and discussions regarding contract renewals.Planning and organizing marketing initiatives such as webinars and newsletters to enhance member engagement.Gathering feedback from accounts and integrating this input into product development and overall business strategy.Gaining a deep understanding of Hive’s products, health plans, and market processes.Collaborating with other functions to ensure exceptional user experiences.QualificationsA minimum of 3 years of relevant experience in account management, business development, or related fields.

Mar 11, 2025

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Senior People Business Partner

Boldr

Full-time|On-site|Pasig, Metro Manila, Philippines

About BoldrBoldr stands out as the first global B-Corp committed to not only delivering exceptional client experiences but also empowering communities worldwide through access to dignified and meaningful employment.We pride ourselves on being a global team, driven by a shared mission to connect diverse individuals with common values to create a bold impact.Currently, we employ over a thousand talented professionals across five nations and aim to expand our team to over 5,000 by 2027, if not sooner.Our Core ValuesAuthenticity is the foundation of meaningful connections.We excel by nurturing curiosity.We thrive by embracing dynamism.Our achievements stem from a blend of ambitious vision and operational excellence.Empathy lies at the heart of every successful partnership.Your RoleAs the Senior People Business Partner, you will oversee daily HR operations for your designated teams. You will act as a strategic advisor on people matters to your assigned business units, owning the comprehensive people strategy that aligns talent initiatives with operational objectives, client expectations, and organizational growth plans.You will spearhead the design and implementation of people programs that cultivate a culture of high performance, accountability, engagement, productivity, and continuous growth. Collaborating closely with senior leaders, you will proactively identify workforce risks, talent gaps, and organizational needs to ensure sustainable business performance.Why You Should Join UsWe seek impact-driven individuals who are passionate about supporting Boldr's growth and fulfilling our purpose. Our team is expected to be our ultimate partners in success, dedicating 110% to their work, sharing their unique talents, and embodying our core values: Curious, Dynamic, and Authentic.Your ResponsibilitiesBusiness PartnershipContribute to the people strategy for assigned teams, ensuring alignment of workforce planning, engagement, and performance initiatives with business objectives.Maintain data accuracy and integrity within the HRIS for your business units, collaborating with HRIS analysts to ensure reliable records and leverage workforce data for informed business decisions.Oversee the full employee lifecycle strategy within assigned business units, ensuring coherence between people initiatives and business performance outcomes.Collaborate with leadership to identify capability gaps and implement targeted solutions.

Mar 6, 2026

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Umpisa Inc.

Full-time|On-site|Pasig, Metro Manila, Philippines

At Umpisa Inc., we are driven by a vision to position the Philippines as a premier global technology hub.As a forward-thinking technology services organization, we collaborate with select industries and clients to develop pioneering solutions through digital transformation, innovative software development, and venture building.Our commitment is to design world-class products and solutions that empower organizations and individuals to enhance their lives. We provide stimulating and rewarding career opportunities in software development, product innovation, emerging technologies, and much more for the right talent.

Jan 13, 2026

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Senior React Native Developer with Banking Expertise

Umpisa Inc.

Full-time|On-site|Pasig, Metro Manila, Philippines

Join Umpisa Inc., a forward-thinking technology services company dedicated to establishing the Philippines as a global tech hub. Our mission is to drive digital transformation and provide innovative software solutions that make a significant impact on businesses and individuals alike.As a part of our dynamic team, you will be at the forefront of developing cutting-edge products and solutions that enhance lives. We pride ourselves on offering challenging and fulfilling career paths in software and product development, emerging technologies, and more for talented individuals.Essential Skills:Demonstrates alignment with our core values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity.Exemplary communication skills.Strong analytical and problem-solving abilities.Collaborative mindset, thriving in a self-organizing Scrum team environment.Proactive self-starter who enjoys teamwork and client interaction.Job Summary:We are in search of an accomplished Senior React Native Developer who possesses extensive experience in the banking or fintech sectors. The successful candidate will showcase exceptional technical skills in creating scalable mobile applications while having a robust understanding of financial services. You will work closely with cross-functional teams to produce high-quality digital solutions.Key Responsibilities:Develop, maintain, and enhance mobile applications using React Native.Collaborate with UI/UX designers, backend engineers, and product managers to create cohesive user experiences.Ensure optimal performance, quality, and responsiveness of applications across iOS and Android platforms.Integrate with secure banking APIs while ensuring adherence to financial security standards.Engage in code reviews, troubleshooting, and performance optimization.Provide mentorship to junior developers and foster best practices within the team.Stay updated on the latest trends in fintech, mobile security, and React Native technologies to deliver state-of-the-art solutions.

Aug 27, 2025

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Senior Customer Advocate at Boldr Inc | Pasig

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Full-time|On-site|Pasig

Join Boldr Inc as a Senior Customer Advocate, where you will play a crucial role in enhancing customer satisfaction and fostering lasting relationships. You will be responsible for managing customer inquiries, addressing concerns efficiently, and advocating for customer needs within our organization. Your expertise will help us improve our services and ensure a positive experience for all clients.

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Senior Business Analyst - Salesforce (Midshift)

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Full-time|On-site|Pasig

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Customer Success Representative at Hive Health | Pasig

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Full-time|Hybrid|Pasig Office - Hybrid

Join Us in Transforming Healthcare! At Hive Health, we are dedicated to revolutionizing healthcare accessibility for everyone. If you are passionate and driven to contribute in a dynamic and innovative environment, we want to hear from you!Key ResponsibilitiesServe as the primary contact for members, addressing inquiries about healthcare plans, benefits, claims, and platform usage through various support channels.Provide empathetic, clear, and accurate assistance with a focus on patient satisfaction.Take ownership of member concerns, managing cases to resolution with timely follow-ups.Document all member interactions, actions taken, and outcomes accurately in internal systems.Collaborative Member SupportWork closely with MedOps, Product, Finance, and Partnerships teams to resolve member issues and facilitate next steps efficiently.Coordinate endorsements, follow-ups, or escalations to appropriate teams while ensuring a seamless member experience.Operational Scheduling & FlexibilitySupport a dynamic work schedule to ensure coverage for our 24/7 support operations, which may involve:Working in rotational shifts (day, mid, or night)Availability on weekends and Philippine or company-designated holidays, based on operational needsExhibit flexibility in scheduling aligned with business requirements and team coverage planning.Ensure reliability, punctuality, and readiness during assigned shifts to maintain consistent service delivery.Commitment to Quality and ComplianceUphold company standards for service quality, professionalism, and data privacy at all times.

Dec 16, 2025

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Senior IT Support Engineer - Elevate Your Career with iqeq

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Full-time|On-site|Pasig

Join iqeq as a Senior IT Support Engineer and be a critical part of our dynamic team. In this role, you will provide top-notch technical support, troubleshoot complex issues, and ensure the seamless operation of our IT systems.We are looking for a proactive individual who thrives in a fast-paced environment, possesses strong problem-solving skills, and has a passion for technology.

Apr 30, 2026

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Onboarding Specialist for Marketing SaaS Solutions

Boldr

Full-time|On-site|Pasig, Metro Manila, Philippines

About BoldrBoldr stands as the pioneering global B-Corp focused on delivering exceptional client experiences while fostering access to meaningful employment across communities worldwide. Our diverse team, motivated by the desire to create impactful connections, spans five countries with a vision to expand our workforce to over 5,000 team members by 2027.Our ValuesAuthenticity: We believe meaningful connections start with genuineness.Curiosity: We achieve our best results through inquisitiveness.Dynamic: We thrive by remaining adaptable and responsive.Operational Excellence: Our success is a blend of ambitious vision and meticulous execution.Empathy: Great partnerships are rooted in understanding and compassion.Your RoleAs an Onboarding Specialist, you will be instrumental in the seamless onboarding and implementation of our platform for clients. This role requires close collaboration with clients to grasp their business needs, configure systems, and provide necessary training and support for a smooth transition. You will be a vital member of the Professional Services team and assist Customer Success Teams to ensure client satisfaction.Why We Want YouWe are in search of passionate, impact-driven individuals eager to contribute to Boldr's growth and mission. We aim for our team members to be our ultimate partners in success, contributing their unique talents and embodying our core values of curiosity, dynamism, and authenticity.ResponsibilitiesCollaborate with project managers to establish and uphold project timelines and task lists.Assist in formulating project plans, goals, deliverables, and resource allocations.Engage in implementation projects while coordinating with clients’ technical sponsors for system configurations and testing.Guide clients through the onboarding process to ensure they comprehend system functionalities.Perform technical setup of workflows, integrating social media, websites, and email providers.Adhere to detailed project schedules and contribute to weekly status updates ensuring accountability.Maintain accurate documentation of configuration settings and templates.Proactively identify and mitigate implementation risks.Facilitate User Acceptance Testing (UAT) tailored to customer configurations.

Mar 6, 2026

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