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Senior Manager, Customer Experience

Point Digital FinanceManila, Philippines
Hybrid Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Proven leadership experience in customer service or operations managementStrong communication skills with a focus on customer satisfactionAbility to manage a large team and drive performance metrics

About the job

Join Us as a Senior Manager of Customer Experience!

At Point Digital Finance, we are on a mission to enhance homeownership by making it more accessible and valuable. As a Senior Manager in our Customer Experience team, you will lead a dedicated group of approximately 50 professionals responsible for handling homeowner communications via phone and email, while also providing essential support to our sales efforts.

Key Responsibilities: You will ensure our team delivers prompt, high-quality support at scale, reinforcing our sales processes through effective follow-ups and document collection.

What We Offer: A collaborative environment that values flexibility and connection, with at least one in-office day each week in our BGC Manila location. Enjoy the benefits of a hybrid work model that fosters teamwork and a people-first culture.

About Point Digital Finance

About Point Digital Finance: We are transforming the home equity industry with innovative solutions that empower homeowners to access their wealth. Backed by over $175M in funding from top-tier investors like Andreessen Horowitz and Greylock, we are scaling rapidly and are proud to have a 4.7 Trustpilot rating and an A+ from the BBB, reflecting our commitment to our 20,000+ customers. Recognized as a Certified Great Place to Work and featured on Fortune's Best Workplaces in the Bay Area, we prioritize collaboration and a connected culture.

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