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Senior Manager, Enterprise & Strategic Support

CheckrDenver, Colorado, United States; Nashville, Tennessee, United States
On-site Full-time $128K/yr - $176K/yr

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Experience Level

Senior Level Manager

Qualifications

ResponsibilitiesEnterprise Support Excellence: Own and enhance the enterprise support experience, guaranteeing swift response times, high-quality resolutions, and proactive engagement with our most significant customers. Escalation Management: Serve as the primary escalation point for enterprise clients, ensuring timely and effective resolution of issues.

About the job

About Checkr
Checkr is revolutionizing the data platform landscape to facilitate safe and equitable decision-making. Founded in 2014, Checkr employs cutting-edge technology and a comprehensive data platform to assist clients in evaluating risk and ensuring safety and compliance, ultimately fostering trustworthy workplaces and communities. Our esteemed clientele includes over 100,000 businesses such as DoorDash, Coinbase, Lyft, Instacart, and Airtable.

At Checkr, we excel in tackling intricate challenges with innovative solutions that propel our mission forward. We are proud to be featured on the Forbes Cloud 100 2025 List and recognized as a Y Combinator 2024 Breakthrough Company.

As the Senior Manager, Enterprise Support, you will take charge of enhancing the support experience for Checkr's enterprise customers, ensuring outstanding service delivery and creating scalable support initiatives that set us apart in the industry. Reporting directly to the Director of Customer Support, you will oversee enterprise escalations, premium support programs, and guarantee that our largest clients receive world-class service that fosters retention and growth.

You will collaborate closely with Customer Success, Sales, and Product teams to convert enterprise customer requirements into actionable support strategies. You will also build and lead a team of enterprise support specialists who act as trusted advisors to our most strategic accounts, adeptly managing complex technical inquiries, addressing escalations with urgency and expertise, and proactively identifying opportunities to enhance the enterprise customer experience.

We seek an experienced enterprise support leader who comprehends the intricacies of supporting complex B2B clients with high-touch service expectations. You possess a proven history of managing enterprise escalations, developing premium support programs, and collaborating cross-functionally to drive customer outcomes. You are data-driven, operationally excellent, and enthusiastic about utilizing both human expertise and AI capabilities to provide exceptional support at scale.

This position will necessitate occasional travel (<25%) to engage with teams across Checkr's office locations and to meet enterprise customers on-site.

About Checkr

Checkr is an innovative leader in the data platform industry, dedicated to empowering organizations to make safe and fair decisions through advanced technology. With a broad client base and a commitment to excellence, Checkr is recognized as a top company in its field.

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