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Senior Manager, Number Operations at Aircall | Remote

AircallFrance Remote
Remote Full-time

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Experience Level

Senior Level Manager

Qualifications

- Proven experience in Number Operations or a similar role- Strong leadership and team management skills- Ability to collaborate effectively with cross-functional teams- Excellent communication and problem-solving abilities- Familiarity with customer communication platforms and AI technologies is a plus

About the job

Join Aircall, a leading AI-driven customer communications platform, where over 22,000 businesses globally enhance their revenue, streamline issue resolution, and empower customer-facing teams. We're transforming customer interaction by merging voice, SMS, WhatsApp, and AI into a single, efficient workspace.

Our growth stems from a straightforward principle: assisting teams to work smarter, not harder. With innovations like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro providing real-time support, we enable our teams to perform at their best, achieving increased revenue and quicker resolutions.

Headquartered in Paris, with a robust presence in North America centered in Seattle, and teams in cities including Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall is on a rapid growth trajectory. Our product is beloved by customers and is bolstered by renowned investors and swift advancements in AI across our offerings.

Our Work Culture: At Aircall, we are passionate about our customers, driven by data, and dedicated to achieving impactful results. We cherish ownership, continuous learning, and agile execution. If you thrive in a collaborative, dynamic environment where trust and results matter, you will find your place here.

We are seeking a proactive and highly skilled leader to join our extensive Support organization as the head of the global Number Operations team. This team is dedicated to providing exceptional support for all number-related customer inquiries, including purchasing, porting, and compliance, serving our growing customer base of over 22,000. The NumOps team collaborates closely with Carrier Relations, Product & Engineering, Legal, and customer-facing teams like Success and Sales.

Reporting to the VP of Customer Support & Experience and being an integral part of the Support Leadership team, you will leverage your extensive Number Operations knowledge to shape Aircall's number management strategy. You will ensure that the challenges, constraints, risks, and opportunities related to NumOps are consistently identified, understood, and addressed.

About Aircall

Aircall is an innovative unicorn in the customer communications industry, utilizing AI to streamline interactions for over 22,000 clients globally. Our mission is to enhance customer communications by integrating various channels into a unified workspace.

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