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Senior Manager of Business Analytics

OppFiRemote
Remote Full-time $123.2K/yr - $184.8K/yr

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Experience Level

Senior Level Manager

Qualifications

Qualified candidates should possess strong leadership skills, a deep understanding of data analytics methodologies, and experience in cross-functional collaboration. A proven track record in operations strategy and a passion for data-driven decision-making are essential.

About the job

OppFi is an innovative tech-driven digital finance platform that collaborates with banks to deliver essential financial products and services to everyday Americans. Our transparent and responsible platform promotes financial inclusion and exceptional customer experience, assisting consumers who face challenges with traditional options in achieving better financial health.

We pride ourselves on fostering a team of compassionate, inventive, and inclusive professionals who thrive on diverse talents, expertise, and perspectives. Our employees tackle each challenge with an unmatched vision for what could be, rather than settling for the status quo. Guided by our business principles, we cultivate an open and collaborative culture that emphasizes continuous improvement, where the best ideas always prevail. We invite individuals eager to impact the financial landscape by enhancing credit access, expanding financial inclusion, promoting financial wellness, and delivering outstanding customer service.

Fun fact: OppFi is one of the top-rated consumer financial platforms online, boasting a 4.5/5.0-star rating on Trustpilot. We were recognized as a Crain’s Fast 50™ company for 2025 and named one of Built In's 2025 Best Places to Work in Chicago.

About the Role:

As the Senior Manager of Operations Data Analytics, you will spearhead the creation of premier analytics solutions across OppFi’s Operations teams. You will lead a team of analysts to provide data-driven insights that shape operational strategies, guide decision-making, and track implementation. Collaborating with various departments across the organization, including Marketing, Product, Tech, Finance, and Compliance, you will work closely with fellow analytics leaders to promote operational excellence throughout the company.

Your Responsibilities:

  • Manage analytics projects from inception to completion, collaborating with operations experts and cross-functional teams to support and execute the operations strategy.
  • Oversee the development of models that facilitate coordination and optimization across operations functions, customer engagement channels, and customer segments, including:
    • Originations
    • Fraud
    • Servicing
    • Complaints
    • Collections & Recoveries
    • Phone, Chat, and Email Engagement
    • AI Solutions
  • Create tools and training that empower the Operations Strategy team to adopt a data-driven mindset in their day-to-day business decisions.
  • Lead initiatives to identify opportunities for leveraging advanced analytics or AI to enhance operational efficiency.

About OppFi

OppFi is a leading digital finance platform dedicated to improving financial health for everyday Americans, providing transparent and responsible financial services through innovative technology.

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