Qualifications
Key ResponsibilitiesDrive the analytical cadence of our business through quarterly reviews and in-depth organizational assessments. Collaborate with senior leadership to conduct analyses specific to customers, markets, and segments for deeper insights. Become adept at understanding business and Customer Success rules. Design and pilot new programs to evaluate the effectiveness of various roles, compensation plans, and engagement strategies. Oversee the quarterly and annual business planning processes for Customer Success teams. Work with diverse business units to enhance productivity and conduct headcount scenario analyses. Ideal Candidate ProfileBachelor’s Degree in a quantitative field (Economics, Finance, Computer Science, Mathematics, etc.).5+ years of relevant experience in Sales Strategy, Consulting, Sales Operations, or Analytics. Proven experience in supervising direct reports. Strong communicator with the ability to simplify complex technical concepts for business stakeholders. Preferred proficiency in SQL with the capability to write queries for data extraction. Exceptional skills in spreadsheet manipulation and data analysis. Familiarity with at least one major business intelligence tool (e.g., Tableau, Google Data Studio, Looker).
About the job
About the Role
We are seeking a skilled Senior Manager of Strategy & Planning to lead our global Customer Success Strategy & Planning initiatives at MongoDB. In this pivotal role, you will immerse yourself in the core operations of our Sales and Customer Success divisions, forming essential relationships with senior leadership, mentoring your team, and spearheading initiatives aimed at driving sales growth. The ideal candidate possesses a deep understanding of team dynamics, a passion for data analysis to derive actionable insights, and excels at crafting narratives that empower our Sales team.
As a key member of the Strategy and Planning team, which is part of our broader Sales Operations, you will function as a business partner to our Senior Leaders. This position provides an opportunity to act as the 'COO' of the Customer Success business, encompassing a wide array of strategic initiatives such as analyzing business inefficiencies, piloting innovative roles and engagement mechanisms, and deriving meaningful insights from sales data.
About MongoDB, Inc.
MongoDB is a leading modern database platform that empowers developers to build applications faster and more efficiently. We are dedicated to fostering a culture of innovation, collaboration, and continuous improvement, providing our team members with the resources and support needed to excel in their roles.
