Senior Manager, Support Engineering - Europe

Sanity.ioLondon, UK

On-site Full-time $85K/yr - $85K/yr

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Senior Level Manager

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Key Responsibilities:Lead and nurture a high-performing Support Engineering team in Europe, establishing clear expectations, encouraging professional growth, and promoting psychological safety. Oversee SLA adherence and operational integrity, ensuring consistent, high-quality support for our enterprise clientele. Enhance and execute our data-driven support operating model to align with company growth trajectories. Serve as a composed escalation leader during critical incidents, coordinating effectively across teams and communicating transparently with customers. Forge strong feedback channels with Product and Engineering, converting customer challenges into structured, actionable insights. Refine support infrastructure, tools, workflows, and documentation to minimize recurring issues and boost team productivity. Collaborate closely with Customer Solutions and Sales teams to support enterprise accounts and complex customer projects. Act as a player-coach, engaging in complex technical challenges as needed.

About the job

We are seeking a dynamic Senior Manager of Support Engineering to champion and advance our exceptional Support Engineering team in Europe during this pivotal growth phase.

This position transcends routine operations; you will scale systems, innovate capabilities, and ensure our enterprise clients receive unparalleled technical support as Sanity expands.

You will blend operational excellence with technical authority and leadership acumen. Your role will involve mentoring a high-performing team, refining issue prioritization and resolution processes, and fostering robust feedback loops with Product and Engineering to ensure that customer insights shape our platform effectively.

The ideal candidate thrives in uncertain environments, maintains composure during high-pressure situations, and establishes systems that enhance overall team effectiveness.

About Sanity.io

Sanity.io is revolutionizing the content management landscape with its AI-powered Content Operating System, which offers unparalleled flexibility and efficiency for content operations. By enabling businesses to tailor their content processes to their unique needs, we empower leading organizations to accelerate their digital transformation.

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