Senior NetSuite Technical Lead

Umpisa Inc.Pasig, Metro Manila, Philippines

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Essential Skills:Embodies our core values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and DiversityExceptional communication abilitiesStrong analytical and problem-solving skillsAbility to thrive in a self-organizing Scrum team within a scaled agile frameworkProactive self-starter with a passion for collaboration

About the job

Join Umpisa Inc. in our mission to establish the Philippines as a global technology hub. We are an innovative tech services firm dedicated to partnering with diverse industries and clients to deliver transformative solutions through digital innovation, advanced software development, and venture building.

Our commitment is to design impactful, world-class products and solutions that enhance the lives of organizations and individuals. We provide exciting and rewarding career opportunities in software development, product innovation, emerging technologies, and more for qualified candidates.

Role Overview: As the Senior NetSuite Technical Lead, you will take ownership of the CLIENT’s financial ecosystem, prioritizing NetSuite. This hands-on position involves managing system configurations, integrations, security, and overall system health across various tools including NetSuite Planning & Budgeting (NSPB), Avalara, Rillion, FloQast, and banking platforms.

You will collaborate closely with Finance, Tax, and Digital teams to balance daily operational support with strategic initiatives focused on scalability, automation, and optimization. This role demands a strong technical foundation combined with a systems architecture perspective.

About Umpisa Inc.

Umpisa Inc. is a forward-thinking technology services company that partners with select sectors and clients to develop pioneering solutions through digital transformation and software innovation.

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Senior NetSuite Technical Lead

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About Boldr Boldr is a certified B-Corp with a mission to deliver strong client experiences while creating dignified, meaningful jobs in communities worldwide. The team spans five countries and over a thousand members, with plans to grow to 5,000 by 2027. Boldr’s culture centers on connecting people who share core values and making a positive impact together. Our Values Authenticity: Build meaningful connections. Curiosity: Pursue better solutions through questions and exploration. Dynamic: Adapt and evolve as challenges arise. Ambitious Vision: Combine big-picture thinking with operational excellence. Empathy: Foster partnerships rooted in understanding. Role Overview: Technical Support Specialist T3 Based in Pasig, Metro Manila, the Technical Support Specialist T3 handles complex technical queries and acts as a trusted advisor for both customers and internal teams. This role involves collaborating across departments, solving high-impact problems, and supporting improvements in product features, processes, and team growth. AI-informed solutions play a part in enhancing customer service. What You’ll Do Respond thoughtfully and personally to customer inquiries via chat, email, and video support. Use a consultative approach to help users succeed and identify opportunities for improvement. Triage incoming requests and highlight trends in customer issues for team awareness. Communicate accurate, complete information with empathy and professionalism. Support 60-70 customers each week, delivering efficient and meaningful assistance. Log, manage, and follow up on all customer support tickets. Troubleshoot and resolve product-related questions and technical issues. Diagnose and resolve issues involving APIs, webhooks, SDKs, and related technologies. Handle ad hoc tasks as requested by clients. Monitor client dashboards and platforms, proactively reaching out to customers who need extra support. Who Boldr Looks For Boldr values people who want to make an impact and support the company’s growth and purpose. Candidates who bring their full effort, unique strengths, and embody curiosity, adaptability, and authenticity will thrive here.

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