Senior Operations and Risk Manager at Stef & Philips | London

Stef & PhilipsLondon, England, United Kingdom

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Proven experience in risk management and operational oversight within a housing or property management context. Strong understanding of legal frameworks and compliance regulations related to property leasing and management. Exceptional problem-solving skills with a track record of resolving complex issues. Excellent communication and interpersonal skills, capable of engaging effectively with diverse stakeholders. Strategic mindset with the ability to guide teams and unblock operational challenges.

About the job

About Us

Founded in 2006, Stef & Philips is a reputable family-run lettings agency that has evolved to meet the pressing demand for quality social housing across the UK. Under the leadership of our Founder and CEO, Chris Philippou, we have expanded our reach significantly since 2012, now boasting over 4,300 accommodation units and serving more than 7,500 tenants nationwide.

Joining Stef & Philips means being part of a dedicated team focused on enhancing the lives of vulnerable individuals throughout the UK. We prioritize providing safe, suitable homes and essential services to the homeless, supported by compassionate investors. Our commitment to a people-centered culture emphasizes well-being, inclusion, and opportunities for all.

The Role

As a Senior Operations and Risk Manager, reporting directly to the Board, you will play a crucial role in safeguarding the operational and legal interests of our organization, which generates a turnover of £70 million. This newly created position is designed to provide high-level oversight and troubleshooting as we continue to grow. You will serve as the key internal resolution point for complex issues, ensuring our daily operations are compliant, effective, and efficient.

Main Duties & Responsibilities

Complex Problem Solving: You will lead the resolution of high-priority matters that surpass departmental boundaries, employing your expertise to effectively engage with local authorities, legal representatives, and external stakeholders.

Contractual & Legal Coordination: Oversee the drafting and refinement of property leases and commercial agreements, serving as a critical filter for handling high-level nuances and collaborating with external solicitors on intricate litigation or specialized drafting.

Operational Oversight: Provide strategic direction to various departments and project teams to ensure that internal workflows meet the Board's expectations, addressing obstacles and offering guidance without micromanaging.

Authoritative Communication: Responsible for ensuring clear communication across all levels of the organization.

About Stef & Philips

Stef & Philips is a family-run lettings agent that has significantly expanded its operations since 2006 to address the urgent needs for quality social housing across the UK. With a mission to improve the lives of vulnerable individuals, we operate over 4,300 accommodation units and continuously strive to deliver essential services to those in need.

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Senior Operations and Risk Manager at Stef & Philips | London

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About UsFounded in 2006, Stef & Philips is a reputable family-run lettings agency that has evolved to meet the pressing demand for quality social housing across the UK. Under the leadership of our Founder and CEO, Chris Philippou, we have expanded our reach significantly since 2012, now boasting over 4,300 accommodation units and serving more than 7,500 tenants nationwide.Joining Stef & Philips means being part of a dedicated team focused on enhancing the lives of vulnerable individuals throughout the UK. We prioritize providing safe, suitable homes and essential services to the homeless, supported by compassionate investors. Our commitment to a people-centered culture emphasizes well-being, inclusion, and opportunities for all.The RoleAs a Senior Operations and Risk Manager, reporting directly to the Board, you will play a crucial role in safeguarding the operational and legal interests of our organization, which generates a turnover of £70 million. This newly created position is designed to provide high-level oversight and troubleshooting as we continue to grow. You will serve as the key internal resolution point for complex issues, ensuring our daily operations are compliant, effective, and efficient.Main Duties & ResponsibilitiesComplex Problem Solving: You will lead the resolution of high-priority matters that surpass departmental boundaries, employing your expertise to effectively engage with local authorities, legal representatives, and external stakeholders.Contractual & Legal Coordination: Oversee the drafting and refinement of property leases and commercial agreements, serving as a critical filter for handling high-level nuances and collaborating with external solicitors on intricate litigation or specialized drafting.Operational Oversight: Provide strategic direction to various departments and project teams to ensure that internal workflows meet the Board's expectations, addressing obstacles and offering guidance without micromanaging.Authoritative Communication: Responsible for ensuring clear communication across all levels of the organization.

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