About the job
Closing Date: Wednesday, 13th May, 10am
About Starling
Starling Bank is dedicated to redefining banking as we know it, providing a fairer, smarter, and more human alternative to conventional banking. Our goal is to build a leading digital bank supported by fast technology, equitable service, and transparent values. We envision a banking industry that caters to everyone through innovative proprietary technology, exceptional customer experiences, and a robust, sustainable business model.
Our core values, Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness, are integral to our mission, shaping our strategy and culture. As a branchless and primarily paperless bank, we prioritize responsible banking, sustainability, and an inclusive environment where everyone can flourish.
Hybrid Working: All Starling colleagues are expected to work a minimum of 10 days per month in the office, with the flexibility to complete the remainder of their work from home.
The Opportunity
This fixed-term contract lasts for 9 months. The Senior Operations Manager for Payments Oversight will take charge of the comprehensive operational oversight and assurance of all manual payment processing and control activities, ensuring compliance with the Bank’s Payment Policy.
The ideal candidate will possess a profound understanding of the Bank’s payments ecosystem, operational risk management, and the capability to foster continuous enhancement within the Operations payment functions.
The successful applicant will be the primary liaison for the Bank’s Payment Policy owner regarding operational performance, efficiency, and controls, collaborating closely with Operations management to achieve objectives.
Key Responsibilities
Policy Implementation & Oversight
- Operational Advocacy: Act as a representative for the Operations team to ensure that policies are executed efficiently and effectively.
- Policy Translation: Ensure that Standard Operating Procedures (SOPs) are in line with the Bank’s Payment Policy.
- Monitoring: Regularly assess manual payment workflows to confirm alignment with policy requirements and internal and scheme SLAs.
- Oversight Management: Serve as the primary operational contact for both internal and external reviews of manual payment processes and controls.
Oversight & Assurance
- Contribute to the Risk and Control self-assessment process within the Operations payments lifecycle.
- Investigate any “near misses” or actual payment errors, conduct root-cause analysis, and implement corrective actions.
- Develop Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to report on the effectiveness of manual payment operations to senior management.
- Continuously evaluate operational payments procedures to optimize efficiency.
