Senior Product Designer at cosuno | Berlin/Remote

cosunoBerlin/Remote

Remote Full-time

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Experience Level

Mid to Senior

Qualifications

To be successful in this role, you should possess a strong foundation in product design with a focus on user experience, collaboration, and innovative problem-solving.

About the job

Your Mission

Lead the comprehensive product design process, tackling well-defined challenges in partnership with the Product Team , from initial concept and prototype testing to delivering polished visual designs ready for launch.
Collaborate closely with our current Product Designer to refine our design language and ensure a seamless user experience across the platform.
Engage directly with our product and engineering teams to pinpoint high-impact UX opportunities and implement efficient, technically feasible solutions.
Transform ideas into high-fidelity designs while upholding and enhancing our scalable design system in Figma.
Create clear and engaging UI copy that guides users through the product experience.

Your Profile

Must-Have Qualifications:

3–5 years of experience as a Product Designer within a reputable B2B SaaS company or a rapidly growing SaaS startup.
Demonstrated ability to design intricate, desktop-first B2B web applications from end to end, with a portfolio showcasing your process from problem identification to interaction design and handoff.
Strong product mindset: adept at crafting practical “80/20” solutions that balance user needs, technical limitations, and business objectives.
Expert-level proficiency in Figma, with experience collaborating with fellow designers in shared environments, including component libraries and design systems.
Self-motivated and results-driven, capable of working autonomously while clearly communicating trade-offs and limitations.
Fluent in German and English.

Nice-to-Have Qualifications:

Experience with AI-assisted coding tools (such as Claude code, cursor, etc.) to develop realistic, functional prototypes.
Basic knowledge of HTML/CSS to implement minor enhancements to the product or website independently.
Experience in UX copywriting.

Why Join Us

Contribute to a product that addresses real-world challenges in the construction industry and witness the impact of your work on actual users.
Join a diverse, collaborative, and open-minded team where your ideas are truly valued.

About cosuno

At cosuno, we are dedicated to revolutionizing the construction industry through innovative software solutions. Our platform empowers teams to collaborate effectively, streamline processes, and drive efficiency in their projects.

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Senior AI Engineer at Cosuno | Berlin/Remote

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Senior Product Manager at cosuno | Berlin/Remote

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Role Overview cosuno is looking for a Senior Product Manager to help guide the direction of its product portfolio. This role works closely with teams across the company to set product vision and strategy. The Senior Product Manager ensures that development stays aligned with customer needs and steers products from initial idea through to launch. Location This position is based in Berlin or can be performed remotely.

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Customer Support Agent at Cosuno | Berlin

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Role Overview Cosuno is looking for a Customer Support Agent to join the team in Berlin (hybrid). This role serves as the main point of contact for users, translating technical questions into practical answers and helping customers get the most from the Cosuno platform. The position combines direct customer support with a key role in shaping internal processes by sharing insights from customer interactions. What You Will Do Omnichannel Support: Handle customer inquiries across email, phone, and chat. Respond quickly and clearly, aiming for solutions that last. Platform Guidance: Share product knowledge and help customers onboard smoothly. Make sure users understand features and can use the platform effectively. Documentation & Knowledge Base: Record all customer interactions in Salesforce. Help update and expand the internal knowledge base to support scalable service. Team Collaboration: Act as a link between customers, Sales, and Product teams. Gather feedback and spot opportunities to improve Cosuno’s software. Process Improvement: Suggest and help implement new ideas to make the support team more efficient and effective. What We Look For Experience: Previous work in customer service, ideally with digital products or platforms.

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Customer Success Manager at Cosuno | Berlin

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Cosuno's subcontractor segment is experiencing rapid growth, and to ensure sustainable success, we are establishing a dedicated Customer Success structure tailored to this market. As a Customer Success Manager, you will be among the pioneers shaping this area and influencing its long-term strategic direction.Your role involves guiding our subcontractors post-contract signing, facilitating a thorough onboarding process, analyzing product usage, identifying potential risks early, and actively developing accounts. You will ensure that our clients not only understand the product but achieve tangible, quantifiable results.We believe in teamwork: you will not only handle operational tasks but also contribute to building processes and structures. You will experiment with new strategies, assess their effectiveness, and lay the groundwork for enduring Customer Success in the subcontractor segment.Address customer inquiries via email, phone, or chat in a swift, empathetic, and solutions-oriented manner.Create analyses and reports on customer usage behavior to identify risks or upsell opportunities and initiate targeted actions.Collaborate closely with the Sales & Product teams.Work closely with Sales and Product departments to relay customer feedback and uncover potential areas for improvement.Deliver customized onboarding sessions and assist with questions about usage, setup, or functionalities of our platform.Enhance customer development through training sessions, webinars, and structured enablement content.QualificationsMinimum of 2 years of experience in Customer Success, Account Management, or a similar role, preferably within a B2B SaaS and Sales environment.A passion for helping others, combined with an empathetic yet goal-oriented approach.Structured, reliable, and capable of prioritizing tasks independently.Excellent communication skills for direct customer interactions and during workshops or webinars.Data-driven, with proficiency in working with KPIs to interpret usage data and make customer success measurable.A strong initiative to test new methods, critically evaluate what works, and actively build processes from the ground up.

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Senior Full Stack Developer (TypeScript) at cosuno | Berlin/Remote

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Senior Product Designer at cosuno | Berlin/Remote

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