Senior Product Manager at Intercom | Dublin, Ireland

IntercomDublin, Ireland

On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Oversee a significant product area or lead critical project initiatives. Conduct in-depth research, analyze data, and engage with customers to thoroughly understand the challenges at hand, then clearly communicate these insights to your team. Manage the product roadmap; define what features should be developed, the timeline, and the rationale behind these decisions to align and excite stakeholders. Collaborate with engineers and designers to envision, create, and deploy solutions, from ambitious future concepts to focused iterations. Utilize AI technologies to enhance your efficiency, expedite product development, and amplify your team's impact. Assess the product's effectiveness using quantitative and qualitative metrics both during beta testing and post-launch. Oversee the quality of your product area, ensuring that each release meets world-class software standards. Work alongside colleagues across departments to ensure products are launched with a clear go-to-market strategy and effective execution. Exemplify leadership within your team by embodying our company values and R&D principles. Required Skills:We are not strictly focused on years of experience; instead, we value your impact, drive, and potential. We are looking for evidence of your applied skills and growth in product management.

About the job

At Intercom, we are pioneering the AI Customer Service landscape with a clear mission: to empower businesses to deliver exceptional customer experiences.

Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI on the market, enabling businesses to provide seamless, around-the-clock support, thus revolutionizing their customer engagement. Fin integrates perfectly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex queries requiring human interaction.

Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the customer service standard. Our core values drive us to push boundaries, build with agility, and consistently deliver remarkable value to our clients.

We invite you to join our team as a Senior Product Manager and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a rare opportunity to lead a top-tier team of engineers, designers, and researchers in delivering impactful products that reach millions daily.

About Intercom

Intercom is a leader in AI-driven customer service, dedicated to transforming how businesses interact with their customers. Our innovative solutions empower organizations to deliver exceptional support and foster meaningful connections.

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Senior AI Product Manager at Intercom | Dublin, Ireland

Intercom, Inc.

Full-time|On-site|Dublin, Ireland

Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, an all-encompassing solution that offers AI-enhanced assistance for more intricate inquiries that necessitate human intervention.Established in 2011 and currently supporting nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core principles, we continuously challenge conventions, operate with agility and vigor, and consistently offer outstanding value to our clients.What’s the opportunity?We are pioneering a new segment within Intercom: AI Product Management. With over a decade of investment in in-house AI, we boast a skilled team of machine learning scientists, engineers, researchers, and designers. We are now expanding this team with product managers who will sculpt the future of Intercom’s AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that fuel Fin and Intercom’s AI capabilities. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, guiding us in creating world-class AI products that yield significant business results.This role demands a technical, customer-focused product manager who excels in dynamic, uncertain environments and is passionate about transforming complex AI functionalities into user-friendly, engaging product experiences.What will I be doing?Oversee a key segment of our AI product landscape. You will take charge of a vital component of Intercom’s AI platform or agent, responsible for its vision, strategy, and effectiveness.Gain profound insights into customers, the business, and the technology. You will thoroughly understand the ecosystem: customer needs, business direction, and the workings of our AI systems, utilizing this knowledge to inform high-quality decision-making and create a compelling roadmap.Collaborate closely with a premier AI team. You will engage daily with machine learning scientists, engineers, designers, and researchers. Together, you will explore innovative ideas, assess feasibility, weigh trade-offs, and convert advanced AI capabilities into high-impact product experiences.Deliver ambitious, high-quality AI products. You will guide concepts from initial exploration to production launches, conducting swift experiments, defining success metrics, and evaluating performance.

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AI Data Specialist - Remote Opportunity in Ireland

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Full-time|Remote|Ireland (Remote)

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Product Manager - AI-Powered Supply Chain Solutions

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Full-time|Remote|Remote — Ireland

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Toast, Inc.

Full-time|On-site|Dublin, Ireland

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Lead Principal Product Manager - AI Travel (Fully Remote - Ireland)

Hopper

Full-time|Remote|Ireland - Remote

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Senior Product Engineer - AI Platform

Intercom

Full-time|On-site|Dublin, Ireland

At Intercom, we are at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology, enabling businesses to provide continuous, flawless service that enhances customer interactions. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, designed to tackle complex, high-touch inquiries that necessitate human intervention.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, continuously setting the benchmark for outstanding customer service. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver remarkable value to our customers.What is the opportunity?We are seeking experienced Senior Product Engineers to join our AI Infrastructure team at Intercom, focused on the development of AI-powered products. As a Product Engineer within AI infrastructure, you will collaborate closely with our Machine Learning (ML) engineers and scientists. You will gain a profound understanding of our product offerings, ML technology stack, and our development processes, with the aim to enhance and expedite these processes further.The broader AI group is tasked with defining new ML features, investigating suitable algorithms and technologies, and quickly deploying initial prototypes to our customers.Our AI infrastructure team is building a platform that enables rapid adaptation to new AI advancements within days, while ensuring a reliable service for our customers. We provide foundational services for AI systems and develop framework-level code utilized daily by other engineers and scientists in the AI division.Our passion lies in leveraging machine learning technology, having successfully productized a spectrum of solutions ranging from traditional supervised models to innovative unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the tangible customer impact of every model and adjustment we implement.If you are a seasoned backend engineer with an analytical mindset and practical experience in ML systems and platforms, we invite you to connect with us!

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Senior AI Product Engineer

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Full-time|On-site|Dublin, Ireland; London, England

At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed for complex queries that may require human intervention.Founded in 2011 and serving nearly 30,000 businesses worldwide, Intercom is setting new industry benchmarks. Our commitment to pushing boundaries, rapid development, and delivering unparalleled value drives our success.What’s the opportunity?We are seeking experienced Senior Product Engineers to join our AI Group, focused on developing innovative AI-powered products. As a Product Engineer in Machine Learning, you will collaborate closely with ML Scientists and product teams to understand our offerings, customer needs, and the technical landscape.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly prototyping solutions for customer feedback.Our team operates with a strong product focus, working collaboratively with Product and Design teams. With dedicated engineers, we achieve fast production cycles, often launching beta versions within weeks of successful offline testing.We are passionate about machine learning and have implemented a range of technologies—from traditional supervised models to advanced unsupervised clustering algorithms and innovative transformer neural networks. We rigorously assess the customer impact of our deployed models.If you possess a strong analytical mindset and hands-on experience with ML systems, we are eager to connect with you!

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Senior Product Manager at gongio | Dublin

Gong

Full-time|On-site|Dublin

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Senior Product Manager at Intercom | Dublin, Ireland

Intercom

Full-time|On-site|Dublin, Ireland

At Intercom, we are pioneering the AI Customer Service landscape with a clear mission: to empower businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI on the market, enabling businesses to provide seamless, around-the-clock support, thus revolutionizing their customer engagement. Fin integrates perfectly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex queries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the customer service standard. Our core values drive us to push boundaries, build with agility, and consistently deliver remarkable value to our clients.We invite you to join our team as a Senior Product Manager and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a rare opportunity to lead a top-tier team of engineers, designers, and researchers in delivering impactful products that reach millions daily.

Jan 28, 2026

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Staff Product Engineer - AI

Intercom

Full-time|On-site|Dublin, Ireland; London, England

At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What is the opportunity?We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!

Jan 28, 2026

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Account Executive - Emerging AI Products

Intercom

Full-time|On-site|Dublin, Ireland

Intercom is at the forefront of AI Customer Service, dedicated to enabling businesses to deliver exceptional customer experiences.Our innovative AI agent, Fin, is the most advanced customer service AI on the market, empowering businesses with seamless, 24/7 customer service and significantly enhancing customer journeys. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries requiring human intervention.Founded in 2011, Intercom is trusted by nearly 30,000 businesses worldwide and is setting a new benchmark in customer service. Our core values drive us to push limits, build with agility, and consistently provide outstanding value to our clients.What’s the Opportunity?Intercom’s Fin leads the way in AI for Customer Service, and we are expanding this capability into a broader vision of Customer Agents that can seamlessly traverse the customer journey, initiating with the Sales Agent.The Sales Agent represents a new product initiative for Intercom and a new target audience. As an Account Executive on the Customer Agent team, you will be instrumental in launching Sales Agent into the market, acquiring early customers, demonstrating ROI, and shaping the product’s positioning, packaging, and pricing as we transition from beta to a sustainable, scalable go-to-market strategy.You will be part of a specialized “tiger team” focused on speed and learning, comprising a sales leader, a select group of expert AEs (including top performers from inside and outside the company), and dedicated Solution Engineering support.This team operates with a high degree of autonomy and accountability. You will collaborate closely with Product, Marketing, and Pricing teams to incorporate genuine customer insights into decision-making and quickly ascertain what resonates, converts, and what customers are willing to pay.Your role will often act as a specialist overlay within existing Intercom accounts, where Core Relationship Managers handle overall account management. You will oversee the Sales Agent process, from discovery and evaluation design to ROI narratives and commercial discussions, while also addressing select inbound opportunities and targeting strategic accounts that align with our ideal customer profile.If you thrive in a fast-paced environment, enjoy being close to product development, and relish the challenge of establishing a new product offering from the ground up, this role is for you.

Feb 13, 2026

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Product Support Manager

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Full-time|On-site|Dublin, IE

Role Overview Anthropic is hiring a Product Support Manager in Dublin, IE. This role centers on improving the customer experience by leading a team focused on product support. The manager will oversee efforts to resolve complex customer issues, aiming for high satisfaction and lasting relationships. What You Will Do Lead and develop a team responsible for handling challenging customer support cases Create and refine support strategies to improve service quality Monitor and optimize team performance Work closely with product development, sharing insights gathered from customer interactions Collaboration and Impact This position requires regular collaboration with product teams to ensure customer feedback shapes future improvements. The manager will help set standards for customer care and contribute to Anthropic's reputation for strong support.

Apr 15, 2026

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Senior Product Manager, Web

Intercom

Full-time|On-site|Dublin, Ireland

Join Intercom, a pioneering company in AI Customer Service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the cutting edge of customer service technology, enabling businesses to provide consistent, high-quality support and revolutionize their customer interactions. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, designed to tackle complex inquiries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 organizations worldwide, Intercom is redefining customer service standards. Guided by our core values, we consistently push boundaries, innovate with speed, and deliver unmatched value to our clients.What Will You Be Doing?As a Senior Product Manager on our Web team, you will breathe life into the narrative of Fin and the Intercom Suite through exceptional web experiences. Your efforts will highlight our products, articulate our brand story, and convey our vision for the future of AI-driven customer service. This pivotal role significantly influences how prospects and customers perceive our identity, offerings, and importance.We seek an ideal candidate with a background in product marketing or substantial experience in crafting narratives through digital channels. You are a proactive leader who drives projects, makes decisive choices, and ensures every product launch adheres to Intercom's high standards for design, clarity, and quality. You will collaborate closely with product marketing, design, engineering, and brand teams to create visually stunning, engaging, and high-performing web pages.Key Responsibilities Include:Overseeing the entire process of delivering high-quality narrative and storytelling pages from inception to launch.Translating messaging into web experiences: transforming positioning and messaging guides into captivating, distinctive pages.Taking ownership of deliverables: making prompt, informed decisions; guiding your team through uncertainty; and ensuring all launches meet exceptional standards.Collaborating across functions: working alongside designers, engineers, PMMs, and brand studio partners to manifest stories on the web.Exhibiting a keen eye for narrative and copy: ensuring content is clear, engaging, and aligned with our company positioning and objectives.Driving progress and urgency: acting swiftly while upholding excellence in craft and execution.Measuring and improving impact: monitoring the performance of narrative pages and optimizing for engagement, understanding, and conversion.

Jan 28, 2026

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Product Manager

Jobgether

Full-time|On-site|Ireland

Jobgether is looking for a Product Manager based in Ireland. This role centers on shaping product direction and guiding new launches, with a focus on aligning each step with company objectives and the needs of our users. What you will do Work closely with teams across the company to coordinate product development and releases Analyze trends in the market to inform strategy and identify opportunities for improvement Drive updates and enhancements that improve user experience and product value Who we’re looking for Experience in product management, particularly in technology-driven environments Strong collaboration skills and the ability to work with colleagues from different disciplines Creative approach to problem-solving and a keen interest in user experience

Apr 29, 2026

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Staff Product Engineer – AI Innovation

Intercom

Full-time|On-site|Dublin, Ireland

At Intercom, we pride ourselves on revolutionizing customer service through advanced AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our leading AI agent, Fin, is recognized as the most sophisticated customer service solution available, enabling businesses to provide consistent, high-quality support. By integrating Fin with our Helpdesk, we offer a comprehensive solution—the Intercom Customer Service Suite—designed to tackle complex inquiries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 companies worldwide, Intercom is redefining customer service standards. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver unparalleled value to our clients.What is the opportunity?We are actively seeking Staff Product Engineers to join our AI Group, focusing on the development of Intercom's AI-driven products. As a Product Engineer in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams, ensuring a deep understanding of our products, customer needs, and the ML technology stack.This group is responsible for defining innovative ML features, researching suitable algorithms and technologies, and swiftly delivering prototypes to our customers.Our team prioritizes product excellence, working in partnership with Product and Design teams. Our dedicated engineers enable us to deploy quickly, often reaching beta stages within weeks after successful offline testing.We are passionate about leveraging machine learning technology, having productized everything from traditional supervised models to groundbreaking unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the real-world impact of each model we implement.If you are a seasoned product engineer with an analytical mindset and hands-on experience with ML systems, we want to hear from you!

Jan 28, 2026

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Senior Product Marketing Manager

Intercom

Full-time|On-site|Dublin, Ireland

Intercom creates AI solutions for customer service, serving nearly 30,000 businesses worldwide from its base in Dublin, Ireland. The company’s AI agent, Fin, works together with the Intercom Helpdesk as part of the Intercom Customer Service Suite. This suite blends AI-powered support with human expertise to handle both routine and complex customer needs. Role overview The Senior Product Marketing Manager shapes how Intercom communicates its vision for an AI-first helpdesk. This senior individual contributor role centers on product positioning and messaging, and sits at the intersection of product, AI, sales, and strategy. The position involves close collaboration with product, engineering, sales, and marketing teams, and calls for hands-on engagement with both the product and customers. This role influences how Intercom speaks to more than 25,000 businesses already on the platform and helps define the broader market story for AI-powered helpdesks. What you will do Define the Ideal Customer Profile (ICP) and target audience for the Helpdesk product. Guide marketing and go-to-market teams on campaign priorities and sales strategies. Lead the creation and evolution of positioning and messaging for the Helpdesk area. Own the narrative around the combined strengths of Helpdesk and Fin, showing how the integrated platform delivers results beyond standalone tools. Develop and refine the story for Intercom’s vision of an AI-first Helpdesk, addressing both current customers and the wider market. Who succeeds in this role This position fits someone who enjoys building narratives and working across teams. Success here requires quick thinking, a readiness to innovate, and comfort with hands-on product work. Experience in product marketing, especially within SaaS or AI-driven platforms, is valuable.

Apr 23, 2026

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AI Technical Project Manager

jobgether

Full-time|On-site|Ireland

Jobgether is looking for an AI Technical Project Manager based in Ireland. This position centers on leading projects that use artificial intelligence to create business solutions. The role involves close coordination with teams from different disciplines to keep projects on track and deliver results on schedule. Role overview This role focuses on managing AI-driven initiatives from planning through execution. The AI Technical Project Manager will guide teams, monitor progress, and help resolve challenges that may arise during development. What you will do Lead and organize projects involving artificial intelligence technologies Work with cross-functional teams to meet project goals and deadlines Apply project management practices to ensure smooth delivery Requirements Strong background in project management In-depth understanding of AI applications Commitment to high standards and reliable delivery

Apr 29, 2026

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Senior Product Manager

Web Summit

Full-time|On-site|Dublin

Join Web Summit as a Senior Product Manager and play a pivotal role in shaping our product strategy. In this position, you will lead cross-functional teams to create innovative solutions that enhance user experience and drive growth.

Mar 26, 2026

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Junior Technical Product Manager

Telnyx

Full-time|On-site|Dublin, Ireland; Krakow, Poland;

Are you ready to embark on an exciting career in product management? Join Telnyx as a Junior Technical Product Manager. In this role, you will collaborate with cross-functional teams to drive the development of innovative products that enhance communication and connectivity solutions for businesses worldwide.You will have the opportunity to learn from experienced product managers and contribute to product strategy, roadmap planning, and execution. Your analytical skills and creative thinking will be essential in gathering and prioritizing product requirements while ensuring alignment with customer needs and market trends.

Apr 8, 2026

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