About the job
About SonderMind
At SonderMind, we are dedicated to providing a personalized and connected mental health solution, ensuring that everyone has access to effective care throughout their life. Our comprehensive approach encompasses therapy, medication management, meditation, and mindfulness exercises. Our clinicians utilize advanced digital tools and research to enhance the quality of care and foster successful practices. By blending technology with human connection, SonderMind delivers superior outcomes. Explore more about us at sondermind.com or download our mobile app on iOS and Android. Stay updated with our latest news and insights by following us on Instagram, LinkedIn, and Twitter.
We encourage all team members to effectively integrate modern AI technologies into their daily workflows and to remain adaptive as new tools are introduced. Familiarity with AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot, and other industry-standard productivity tools is essential for success at SonderMind.
About the Role
We are looking for an inquisitive, entrepreneurial, and data-driven Senior Product Manager to enhance our Customer Support/Billing and Revenue Cycle Management (RCM) experiences. In this pivotal role, you will define and execute the roadmap for developing internal products and tools that leverage AI agents to automate operations and streamline business processes.
Reporting directly to the Chief Technology Officer, you will collaborate closely with the Support Organization, Engineering, and Data teams to implement transformative, AI-driven solutions that minimize manual tasks and create a seamless experience for both clients and providers.
What You’ll Do
- AI-Driven Automation: Spearhead the discovery and implementation of internal tools and products that harness AI agents to automate intricate health insurance RCM and Support workflows.
- Support & Operations Partnership: Collaborate with the Support and Revenue Operations teams to pinpoint operational challenges and develop product solutions.
