Senior Professional Services Engineer, Customer Experience

Workstream creates HR, payroll, and hiring software designed for the hourly workforce. The company serves clients such as Burger King, IHOP, and KFC, aiming to make it easier for hourly workers and their employers to succeed. Backed by investors including Founders Fund, BOND, and Coatue, Workstream continues to grow as a Series B company. The Senior Software…

At NICE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers in the industry, and we are committed to excellence in everything we do. If you're a passionate individual looking for a dynamic opportunity to ignite your career, we invite you to join our team.What does the role entail?The Customer Experience Professional Services Engineer is a pivotal customer-facing position responsible for delivering expert solutions and support for NICE's innovative products and services. This role involves the implementation and optimization of AI-driven applications, including chatbots and knowledge assistants, tailored for enterprise contact centers. You will engage directly with clients to understand their needs and provide consultative support to deliver state-of-the-art solutions.Your impact will be significant in the following areas:Technical Implementation:Configure, program, and develop NICE solutions, incorporating AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of various AI and bot applications, ensuring they meet client requirements and adhere to industry standards.Optimize and maintain multiple AI bots, including both generative and legacy systems.Implement and enhance AI-driven services, such as knowledge assistant engines and conversational intelligence solutions.Project Management:Collaborate with project managers to design and oversee comprehensive project rollouts.Manage system lifecycle development, including change control processes and risk assessment for enterprise solutions.Facilitate seamless execution of projects through effective inter-departmental coordination and communication.Business Consulting:Offer subject matter expertise on NICE's digital products and AI solutions during client engagements.Conduct thorough business analyses to assess user needs, tailoring solutions and providing industry insights.Champion the integration of AI tools to enhance operational efficiency across various business units.Leadership and Mentorship:Guide and mentor project teams, sharing your expertise while fostering a collaborative atmosphere.Develop comprehensive documentation and processes for new digital products emerging from R&D initiatives.

At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.

At TTEC Digital, we empower our clients by cultivating a workplace where employees feel appreciated and supported, as we believe that an exceptional customer experience starts with a committed workforce. Our goal is to create an environment where employees can excel and thrive.The Senior Engineer for NICE CXone Professional Services will play a crucial role in the development, testing, and delivery of the NICE CXone software platform. This position is highly technical and hands-on, requiring both business acumen and technical consulting skills. You will be responsible for implementing the NICE CXone software, leveraging your expertise in diverse Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including (but not limited to) product design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with fellow developers in an agile or waterfall development setting.This is a fully remote position based in the Philippines.

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.

Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey

fuku powers FastJobs, Southeast Asia’s top non-executive job portal, and FastGig, Singapore’s leading flexi-work recruitment app. Through these platforms, job seekers connect with thousands of employers across Singapore and Malaysia. Role Overview The Senior Software Engineer will join the software development team in Manila. This role involves working on active projects, collaborating with clients and cross-functional groups, and supporting the product team throughout the software development lifecycle. What You Will Do Oversee technical operations and handle debugging to keep platforms running smoothly at scale. Act as a technical advisor, sharing insights on complex tasks and encouraging industry best practices. Work closely with developers and product owners to deliver features on time and at a high standard. Stay current with new technologies and integrate them to keep products competitive. What We’re Looking For Bachelor’s degree in Computer Science or related field. 4-6 years of software development experience. Strong skills in PHP and frameworks such as Yii or Laravel. Experience across the stack, including React, jQuery, CSS, and Bootstrap. Solid understanding of REST API integrations and the full software development lifecycle (SDLC). Familiarity with Agile or Scrum, experience using JIRA, and knowledge of effective CI/CD pipelines. Ability to explain technical concepts clearly to stakeholders and lead teams with strong interpersonal skills. Expertise in data structures and algorithms to solve complex architectural problems. Why Join fuku? Work in a collaborative team that values mentorship and technical leadership. Contributions are recognized, and professional growth is a priority. The team is committed to supporting each member’s success and development.

At NiCE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be catalysts for change, and we are committed to achieving exemplary standards in everything we do. If you share our passion for innovation and excellence, we invite you to explore an exciting career opportunity that ignites your potential.What does the role entail?As part of our expanding professional services team in Manila, you will become an expert advocate for Proactive AI, delivering top-notch implementations, analyses, and support to clients globally.Initially collaborating with teams in the EU and US, you will ensure quality assurance, automation, implementation, and ongoing support for our diverse clientele. As Proactive AI expands into the APAC region, the Manila team will spearhead the implementation and support for local clients.How will you contribute to our success?Implement MPower Proactive AI Agents under the mentorship of senior engineers, overseeing the process from requirement gathering to configuration, testing, and deployment.Ensure client satisfaction by executing technical tasks with a focus on quality and accuracy.Work collaboratively with regional and global teams to develop and support proactive customer journeys utilizing our internal tools and APIs.Analyze client needs and help translate business processes into automated solutions.Customize and configure the SaaS platform to align with customer requirements.Document solution designs, integrations, and implementation procedures effectively.Conduct troubleshooting, debugging, and issue resolution for deployed solutions.Assist in optimizing customer journeys through MPower transactional data and analytics.Maintain and write SQL queries for reporting and data validation purposes.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Take on additional responsibilities as needed to support Professional Services objectives.

About the RoleJoin First Circle, the leading fintech company in the Philippines, as we transition from a single-product provider to a comprehensive Neobanking solutions company. We're on the lookout for enthusiastic junior software engineers eager to contribute to the development of innovative products tailored for small and medium-sized enterprises (SMEs).At First Circle, we value fresh talent and are excited to welcome the best young engineers in the country to be part of our dynamic team, which has been at the forefront of the fintech revolution for over eight years.What Makes Engineering at First Circle Unique?From day one, engineers are empowered to tackle real-world challenges. You'll start with small tasks and quickly evolve into leading significant projects.Benefit from ongoing mentorship from seasoned engineers with impressive global software development experience.Working in emerging markets like the Philippines offers unique challenges due to digital infrastructure. We build most of our solutions in-house, providing a stimulating environment where we solve complex problems that many startups have struggled with, paving the way for exciting opportunities.With a well-received core product already in place, this is a rare opportunity to engage in foundational building within a successful company.Our engineering team thrives on collaboration and camaraderie—no office politics, just a shared commitment to quality and enjoyment in our work.

Location: Manila, Philippines Team: Build and Deploy Role Overview NiCE is growing its team in Manila. The Senior DevOps Engineer will join the Build and Deploy group, focusing on designing and implementing CI/CD pipelines, build systems, and release automation. This work supports engineering teams in delivering reliable and efficient software. The role involves close collaboration with colleagues both locally and globally. What You Will Do Design, implement, and improve CI/CD pipelines for a range of applications and environments. Lead projects to advance software-defined infrastructure and automation practices. Coordinate complex build and release processes with engineering, operations, and QA teams. Define and refine automated quality gates, release controls, and deployment standards. Work with engineering teams to set code quality metrics and operational standards. Spot process inefficiencies and drive improvements in automation, deployment, scalability, and reliability. Research and recommend new tools and technologies to strengthen DevOps capabilities. Provide technical leadership on best practices, branching strategies, environment management, and release processes. Oversee daily operations of source control, pipeline, and deployment systems. Manage maintenance, upgrades, and performance tuning for DevOps platforms. Support production and pre-production releases, including off-hours support for critical incidents. Mentor engineers and help build DevOps knowledge across the organization.

First Circle is among the leading fintech companies in Southeast Asia, dedicated to empowering underserved SMEs through innovative financial solutions. We are revolutionizing access to credit for thousands of small businesses across the Philippines. Currently, we are in the exciting phase of developing a comprehensive Neobank that will offer features such as multi-currency accounts, payment solutions, foreign exchange, corporate credit cards, and payroll services.Having recently secured Series B funding, led by the IFC (the investment arm of the World Bank), we are on the lookout for mid to senior-level backend developers to accelerate our growth trajectory.Why Choose Engineering at First Circle?Working in developing markets like the Philippines comes with unique challenges, especially regarding digital infrastructure. We pride ourselves on building almost everything in-house, which while challenging, is incredibly rewarding. Our history of overcoming complex problems that have stumped many startups presents a significant opportunity for growth and innovation.We have a well-received core product, providing a rare chance to engage in zero-to-one development within an established company known for its accomplishments.Our engineering team is exceptional; we thrive on collaboration, prioritizing high standards without the burden of office politics, and we ensure that we enjoy the process.

At Code and Theory, our engineering teams are dedicated to crafting and managing state-of-the-art digital products that deliver captivating customer experiences as well as robust internal platforms. As a Senior Full-Stack Engineer, you'll be instrumental in developing solutions across the full stack, encompassing both front-end and back-end components, while closely collaborating with design, product, and quality assurance teams to ensure high-quality, scalable, and well-structured solutions. This role emphasizes strong API integration abilities, sound engineering judgment, and a capacity for rapid learning and adaptation to new tools and technologies.WHAT YOU'LL DOOwn and manage features and systems across the full stack, ensuring the delivery of high-quality, scalable solutions either independently or collaboratively.Develop and sustain modern front-end applications utilizing React and Next.js, with a focus on accuracy, maintainability, and seamless integration with back-end services.Design, implement, and integrate APIs and back-end services while ensuring clear contracts, robust data validation, and reliable communication between internal and external systems. You will lead or manage complex API integrations from start to finish.Work with typed back-end frameworks and tools (e.g., tRPC, Prisma, Zod) to create maintainable and well-structured application logic.Collaborate with cross-functional teams to align on architecture, data flow, and technical trade-offs.Engage in technical discussions, architectural reviews, and problem-solving sessions.Produce clean, maintainable, and well-documented code adhering to established standards and best practices.Support and mentor junior engineers by sharing knowledge, reviewing code, and promoting sound engineering practices.Stay updated with emerging technologies and frameworks, demonstrating the ability to quickly learn and apply new platforms as necessary.

Role overview Speechify seeks a Software Engineer focused on platform development in Manila. The position involves designing, building, and refining technology solutions that serve as the backbone for Speechify's products. Engineers in this team play an active part in shaping both the direction and quality of the platform. The work environment encourages creative thinking and strong collaboration, with each team member’s input valued in technical decisions. What you will do Develop and enhance core technology that supports Speechify’s product suite Work closely with teammates to solve technical challenges and improve platform reliability Contribute ideas and feedback to guide the platform’s evolution Team culture The engineering team emphasizes open communication, creativity, and a collaborative approach to problem-solving. Every engineer has a voice in the ongoing growth of the platform.

Join the dynamic team at AFRY as a Senior Civil/Structural Engineer in Manila. You will play a pivotal role in designing, analyzing, and overseeing the construction of various infrastructure projects. Your expertise will contribute to innovative solutions that meet client needs and adhere to industry standards.

Role overview Tarro is looking for a Senior Network Engineer based in Manila. This position centers on designing, implementing, and maintaining the company's network infrastructure. The work aims to ensure that network systems remain reliable and efficient. Key responsibilities Design and build network infrastructure to support business needs Maintain and monitor existing network systems for reliability Implement improvements to enhance network efficiency What we’re looking for Strong technical background in network engineering Proactive approach to problem-solving and system maintenance

Role Overview Speechify is seeking an iOS Core Product Software Engineer based in Manila, Philippines. This role focuses on building and improving the core iOS applications that power Speechify’s products. What You Will Do Develop and enhance core features for Speechify’s iOS apps. Work closely with developers and designers to deliver accessible reading technology. Contribute to the ongoing improvement of app performance and user experience. Location This position is based in Manila, Philippines.

Join our dynamic team as a Full Stack Software Engineer specializing in AI Training. In this role, you will collaborate with cross-functional teams to design, develop, and implement innovative solutions that enhance the capabilities of AI systems. Bring your expertise in both front-end and back-end technologies to create seamless user experiences and robust applications.

At TTEC Digital, we prioritize fostering an environment where employees feel appreciated and supported, as we believe that an outstanding customer experience begins with an empowered workforce. Our vision is to cultivate a workplace where every employee can flourish.As part of the TTEC Digital Genesys Partner Practice, which comprises a diverse team of customer experience (CX) designers, consultants, engineers, and data scientists, we have proudly been recognized as the Partner of the Year 14 times. With over 400 certifications, our team's expertise allows us to effectively integrate the Genesys platform, applications, and components into complex, multi-platform environments, ensuring predictable outcomes that enhance the overall customer experience.We are currently on the lookout for a highly skilled and experienced Senior Genesys Engineer to join our dynamic team in Manila. The ideal candidate will possess in-depth knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Real-time Reporting, Genesys Historical Reporting, IWD, Genesys Administration, and Workforce Management (WFM). This role requires participation in an on-call rotation to provide 24/7 support.

About TeamifiedTeamified partners with leading enterprises and digital-first businesses in Australia, assisting them in building effective remote teams across India, the Philippines, and Sri Lanka. We take pride in our ability to hire exceptional teams that work on groundbreaking technology. Currently, Teamified boasts over 200 engineers, testers, product managers, and more, collaborating across more than 20 partners. Our focus is on enhancing the way organizations construct and manage their remote teams, emphasizing strong relationships, trust, integrity, culture, and effective hiring processes. In addition to this, we are in the process of developing our own technology products. We are committed to delivering outstanding results for our customers, partners, and team members.Client Overview:Our client is a prominent Australian FinTech company that specializes in offering a modern platform for business credit cards and expense management. They provide an innovative alternative to traditional corporate cards, aimed at simplifying spending for businesses, reducing time and costs associated with financial management, and enhancing visibility and control over expenses. Key offerings include Mastercard-powered credit cards that can be issued to employees and a spend management platform that enables businesses to monitor expenses in real-time, capture receipts, categorize costs, and automate reconciliation with accounting software. Employees can conveniently use a mobile app to upload receipts and add notes, streamlining the expense reporting process. Importantly, there are no foreign transaction fee mark-ups, and integration with popular accounting software such as Xero and SAP Concur is available. The platform also allows businesses to set spending limits and manage card controls, with users able to earn Velocity Points on qualifying expenditures.Position Overview:We are looking for a dedicated Senior Backend Engineer who will play a pivotal role in driving the implementation of solutions within a collaborative and fast-paced environment. This position requires translating technical challenges into viable business solutions, working alongside cross-functional teams, and contributing to a culture that values open communication and knowledge sharing. Strong technical proficiency and the ability to clearly articulate ideas are essential.Key Responsibilities: Design, develop, and maintain robust backend systems utilizing Python/Django Architect and implement scalable API services and database models Collaborate with DevOps teams to deploy and manage services in GCP and Kubernetes environments Write clean, maintainable, and thoroughly tested code Troubleshoot and resolve complex production issues Contribute to architectural decisions that shape the platform's future Optimize system performance and manage technical debt Work closely with product and commercial teams to drive innovation and efficiency