About the job
At Coupang, we are revolutionizing the shopping experience, striving to impress every customer from the moment they access the Coupang app to the delivery of their order at their doorstep.
Our offerings in Taiwan include “Rocket Delivery,” which ensures next-day delivery for a vast array of products at competitive prices, and “Rocket Oversea,” providing complimentary international shipping on millions of popular items sourced from Korea, the U. S., and beyond.
We are on the lookout for talented individuals to spearhead Coupang’s growth in Taiwan. This is a remarkable opportunity to be part of Coupang’s journey in Taiwan and contribute to a world where our customers ponder, “How did I ever manage without Coupang?”
Position: Senior Program Management Specialist (Business Intelligence)
Role Overview:
The Customer-Centric Planning team is in search of a senior Business Analyst who will drive proactive initiatives, delivering customer insights analysis, managing risks, and identifying opportunities to enhance customer satisfaction (CSAT), thus supporting strategic decisions across the company.
This position demands a detail-oriented individual with a talent for operational process planning, strong analytical skills, and keen business insight. Comfort in navigating ambiguous situations and a proactive approach to lead stakeholders in implementing solutions to optimize and expedite diverse business processes are crucial for success. The ideal candidate will be a strategic thinker who is also willing to engage hands-on to ensure excellence in front-line execution.
