About the job
About Ledger
At Ledger, we are a passionate group of innovators dedicated to redefining digital ownership and making technology accessible to everyone. Our mission is to empower users, creators, and businesses to manage their value with freedom and security. With curiosity at our core, we strive to drive innovation that impacts lives globally. We believe in a culture of problem-solving, where every employee is equipped to challenge the status quo and develop creative solutions. Join us in making self-custody a reality, giving people the keys to their financial futures.
As the global leader in digital asset security and Web3 technologies, Ledger secures over 20% of the world's crypto assets through our state-of-the-art devices. With our headquarters in Paris and teams in locations including Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich, and Central Singapore, our approximately 600 professionals are dedicated to developing a diverse range of products and services. Our Ledger hardware wallets, with over 7.5 million units sold across 200 countries, are at the forefront of this innovation.
The Team:
As a Senior Regional Technical Account Manager for The Americas, based in New York City, you will be central to Ledger Enterprise's expansion efforts across the American continent. Reporting directly to the Director of Service Delivery Management, your role encompasses both pre-sales and post-sales technical support, ensuring our clients enjoy an exceptional service experience.
Your responsibilities extend beyond traditional account management; you will act as a trusted technical consultant and strategic partner to our clients, which include digital assets infrastructures such as exchanges, custodians, financial institutions, and professional investors. By leveraging your deep technical knowledge and sales expertise, you will cultivate long-lasting relationships and enhance customer satisfaction.
Key Responsibilities:
Client Onboarding and Support: Oversee the onboarding process for key clients, delivering essential technical guidance and documentation. Serve as the primary contact for all technical inquiries, ensuring prompt and effective solutions.
Technical Consultation: Provide expert advice to clients on product integration and operational best practices, ensuring their success in utilizing Ledger's offerings.
Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their needs are met and expectations exceeded.
