Senior SAP O2C Functional Consultant at Nagarro | Manila

NagarroManila

On-site Full-time

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Experience Level

Senior

Qualifications

Qualifications:Minimum of 8 years of experience with substantial exposure to BPE Commerce (SAP Commerce Cloud) or equivalent commerce platforms, coupled with profound O2C functional expertise. Demonstrated experience in at least one complete BPE Commerce implementation. In-depth understanding of O2C processes including pricing strategies, promotional activities, order orchestration, returns, refunds, and customer lifecycle management. Hands-on experience with Commerce-SAP S/4HANA (SD) integrations. Solid comprehension of integration points with SAP SD, FI, logistics, and external systems. Experience in leading functional solution design and facilitating client discussions. Exceptional analytical, problem-solving, and communication abilities. Capacity to juggle multiple priorities while adapting to meet challenging project timelines. Experience in B2B/B2C commerce scenarios and retail processes is a plus.

About the job

Key Responsibilities:

Engage in holistic BPE Commerce implementation projects, supporting all stages including requirement gathering, solution design, configuration, testing, training, User Acceptance Testing (UAT), data migration, and go-live assistance.
Lead and enhance O2C processes within BPE Commerce encompassing product catalog management, pricing, promotions, customer relations, cart functionalities, checkout procedures, order management, returns, and refunds.
Facilitate functional design and solution workshops with business stakeholders to convert their business needs into effective BPE Commerce solutions.
Collaborate with SAP SD / S/4HANA teams to ensure smooth Commerce-to-SAP integration for order creation, billing, delivery, and invoicing processes.
Build strong credibility and serve as a trusted advisor to client stakeholders across both business and IT domains.
Review and validate Functional Requirement Specifications (FRS), solution designs, and functional configuration documents.
Provide expert functional guidance on BPE Commerce capabilities, best practices, and solution quality throughout various projects.
Assist in issue analysis and resolution by utilizing in-depth functional knowledge of O2C flows and integrations.
Effectively collaborate with distributed teams, including technical developers, integration specialists, and offshore/onshore stakeholders.
Analyze and address complex business and system challenges under tight deadlines and project pressures.

About Nagarro

Nagarro is a rapidly growing Digital Product Engineering firm dedicated to creating innovative products, services, and experiences that inspire and delight. We operate on a global scale — across all devices and digital platforms, with a diverse workforce of over 18,000 experts in 37 countries. Our work environment is dynamic and non-hierarchical, fostering collaboration and creativity. We're on the lookout for exceptional new colleagues to join our team!

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