Senior Service Delivery Manager - Defence

Wifinity Ltd.London, England, United Kingdom

On-site Full-time

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Experience Level

Senior

Qualifications

To be successful in this role, you should possess strong leadership qualities and a proven track record in service delivery management. Ideal candidates will have experience in managing budgets, reporting on service performance, and resolving issues effectively. A passion for customer service and relationship development is essential. Additionally, you should have excellent communication skills and the ability to work collaboratively with diverse teams.

About the job

About Us:
Wifinity was established in 2007 to address a critical need for reliable connectivity for armed forces stationed in remote locations. Our mission expanded beyond military personnel to also encompass students in university housing, families at holiday resorts, and residents in shared or retirement accommodations. Unlike conventional home broadband services, which often fall short in these environments, Wifinity provides a reliable alternative featuring super-fast internet speeds, secure WiFi, and flexible payment options, including Pay As You Go plans. We are dedicated to simplifying the connectivity experience.

Your Opportunity:
We are seeking a highly skilled and passionate Senior Service Delivery Manager (Defence) to enhance our team. This role demands an individual who excels in service delivery, relationship management, budget oversight, performance reporting, and continuous improvement efforts. Your strong interpersonal and leadership abilities will be key in ensuring that we consistently provide exceptional service to our clients and their end users. You will collaborate with various stakeholders across program management, delivery, finance, and support teams, acting as a crucial point of escalation to maintain and enhance customer satisfaction.

Key Responsibilities:
As a member of our Client team, you will be instrumental in ensuring customer satisfaction for our clients and their user communities by delivering exceptional service in alignment with contracted terms. You will partner with program managers, service delivery managers, and support teams to guarantee outstanding service and customer experiences.

Your daily responsibilities will include, but are not limited to:

Engaging with customers and finance teams to ensure accurate billing, minimize disputes, and ensure timely payments in accordance with contract terms.

About Wifinity Ltd.

Wifinity is a pioneering connectivity provider that has revolutionized internet access for military personnel and various communities since 2007. We pride ourselves on delivering high-speed, reliable broadband in environments where traditional services fail, ensuring our customers enjoy seamless connectivity without the drawbacks of lengthy contracts or excessive fees.

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