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Senior Service Designer - Product & Experience

CapcoUK - London
On-site Permanent

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Qualifications

The ideal candidate will possess a strong background in service design, user experience, or a related field, with a minimum of 5 years of experience in designing and implementing customer-centric solutions. Proficiency in design thinking methodologies, UX research, and prototyping tools is essential. You should have a proven track record of leading design projects in a collaborative environment, excellent communication skills, and the ability to empathize with users. Knowledge of the financial services or energy sectors is a plus.

About the job

Join Capco as a Senior Service Designer, where you'll leverage your expertise to craft innovative, customer-centric products and services that drive transformative change in the financial and energy sectors. You will engage in complex transformation programs, tackling pressing challenges from enhancing inclusive design in high-street banking to aiding global enterprises in adopting customer-focused operating models. Your leadership will guide cross-functional teams in developing impactful solutions that resonate with users and stakeholders alike.

About Capco

Capco is a global technology and consulting firm dedicated to the financial services and energy industries. We pride ourselves on driving innovation and delivering exceptional value to our clients. At Capco, we foster a culture of collaboration and creativity, empowering our teams to challenge the status quo and shape the future of financial and energy services. Join us to be part of a dynamic team that values diversity and seeks to make a positive impact.

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