About the job
Join the Getting Help Team at Wise!
At Wise, our mission is to revolutionize financial services to be faster, simpler, and accessible to everyone. The Getting Help team is essential in this mission, enabling customers to resolve issues swiftly and effectively.
We've developed a robust infrastructure for FAQs, self-service pages, and recently introduced a chat platform as our primary support channel. By facilitating smarter customer interactions and automating solutions, we empower our teams to provide outstanding support experiences. As we aim to transform chat into the preferred channel for our customers by 2026, we are seeking your expertise to elevate our efforts to new heights .
What Our Team Looks Like
Our dynamic, cross-functional team comprises backend, frontend, iOS, and Android engineers, collaborating closely with a Product Manager, Analyst, and Designer. Together, we deliver seamless and impactful solutions across all Wise platforms. Collaboration is at the core of our work ethic; we prioritize ownership, knowledge sharing, and are committed to building stable, scalable systems while embracing rapid learning and iteration.
