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Experience Level
Senior
Qualifications
Required QualificationsA minimum of 5 years of experience in software testing, with a focus on automation. Expertise in using Robot Framework for automated testing. Intermediate to advanced programming skills in Python, JavaScript, and TypeScript for developing and maintaining automated test scripts. Strong understanding of web technologies, APIs, and automation frameworks. Experience with integrating tests into CI/CD pipelines (e.g., Jenkins, GitLab CI, GitHub Actions). Practical experience with SQL and querying relational databases like MySQL or PostgreSQL. Excellent problem-solving abilities and meticulous attention to detail. Capability to independently plan and execute testing activities. Strong communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences. Proven experience in coaching and mentoring junior testers or QA engineers. Self-motivated, proactive, and able to perform under pressure. Proficient in English, both written and spoken.
About the job
Key Responsibilities
Conduct manual functional, integration, regression, and API testing (e.g., using Postman) for both web and mobile applications, while facilitating the transition to automated testing processes.
Design, plan, and implement manual testing strategies for intricate software systems.
Create and sustain automated test scripts using tools such as Robot Framework, Playwright, and others as applicable.
Write efficient and scalable test code in Python, JavaScript, and TypeScript.
Work collaboratively with developers, product owners, and business analysts to grasp requirements and ensure comprehensive test coverage aligns with business objectives.
Establish, maintain, and enhance automation frameworks and CI/CD integration.
Evaluate and improve existing test coverage and the efficiency of automation.
Identify, document, and track defects throughout the testing lifecycle.
Guide and mentor junior QA team members by providing technical support and insights.
Engage in continuous improvement initiatives within the QA team and across engineering disciplines.
Analyze test results and deliver clear, actionable feedback to stakeholders.
Embed quality practices early in the development lifecycle through shift-left testing methodologies.
About Join Makro Pro
Join Makro Pro is a forward-thinking technology company located in Bangkok, Thailand, dedicated to delivering high-quality software solutions. We prioritize innovation and excellence, fostering a collaborative environment where our team can thrive.
The Department Manager of Software Quality Assurance is responsible for setting and maintaining high-quality standards throughout the software development process. This role involves evaluating quality metrics to ensure compliance with regulatory requirements and business needs. The manager will synthesize product performance data with user feedback to prior…
The Department Manager of Software Quality Assurance plays a crucial role in establishing and maintaining high-quality standards throughout the software development lifecycle. This position is responsible for developing quality matrices to assess software performance, determining the appropriate testing methods to meet business requirements, and ensuring compliance with regulatory standards.The manager will synthesize user feedback to prioritize quality measures and oversee quality testing under various operational conditions. Additionally, they will drive the implementation of new technologies and practices to enhance testing processes and guide the automation of quality assurance procedures.Key Responsibilities:Establish Quality Standards: Define quality metrics at each development stage and synthesize user expectations into actionable quality standards.Develop Testing Processes: Identify and implement varied quality tests tailored to each phase of product development, ensuring alignment with business objectives.Conduct Quality Testing: Direct quality testing efforts across development phases, providing technical guidance to mitigate quality gaps and enhance product performance.Recommend Innovations: Propose modern technologies, tools, and methodologies to improve quality testing efficiencies.
Key ResponsibilitiesConduct comprehensive manual testing including functional, integration, regression, and API testing (utilizing tools like Postman) across both web and mobile platforms, while leading efforts to shift towards test automation.Strategically plan, design, and implement manual testing methodologies for intricate software systems.Create and sustain automated test scripts leveraging Robot Framework, Playwright, and other relevant testing tools.Develop robust and scalable test code using Python, JavaScript, and TypeScript.Work collaboratively with developers, product owners, and business analysts to understand project requirements and ensure adequate test coverage that aligns with business objectives.Establish, maintain, and enhance automation frameworks alongside CI/CD integration.Review and refine existing test coverage while enhancing automation efficiency.Identify, document, and monitor defects throughout the testing lifecycle.Provide mentorship and technical support to junior QA team members.Engage in continuous improvement initiatives within the QA department and across engineering teams.Analyze testing outcomes and deliver clear, actionable feedback to stakeholders.Embed quality practices early in the development process through shift-left testing methodologies.
Key ResponsibilitiesConduct manual functional, integration, regression, and API testing (e.g., using Postman) for both web and mobile applications, while facilitating the transition to automated testing processes.Design, plan, and implement manual testing strategies for intricate software systems.Create and sustain automated test scripts using tools such as Robot Framework, Playwright, and others as applicable.Write efficient and scalable test code in Python, JavaScript, and TypeScript.Work collaboratively with developers, product owners, and business analysts to grasp requirements and ensure comprehensive test coverage aligns with business objectives.Establish, maintain, and enhance automation frameworks and CI/CD integration.Evaluate and improve existing test coverage and the efficiency of automation.Identify, document, and track defects throughout the testing lifecycle.Guide and mentor junior QA team members by providing technical support and insights.Engage in continuous improvement initiatives within the QA team and across engineering disciplines.Analyze test results and deliver clear, actionable feedback to stakeholders.Embed quality practices early in the development lifecycle through shift-left testing methodologies.
Key ResponsibilitiesDevelop and implement the QA strategy, including test planning and execution for intricate software solutions across various platforms.Lead the design, development, and upkeep of automated testing scripts utilizing Robot Framework and other pertinent tools.Create and review scalable automation code in Python, JavaScript, and TypeScript.Collaborate with cross-functional teams (developers, product owners, business analysts) to determine the testing scope, clarify requirements, and uphold quality objectives.Conduct and manage manual functional, integration, regression, and API testing (e.g., using Postman) across web applications and Oracle-based systems, batch processes, and low-code platforms, while advocating for the shift towards automation.Define and enhance automation frameworks, CI/CD test integration, and reporting processes.Assess and refine existing QA processes to bolster coverage, efficiency, and effectiveness.Monitor and manage defects, ensuring thorough resolution and root cause analysis.Lead and mentor QA team members, providing technical guidance, conducting code reviews, and fostering skill development.Promote quality practices through early involvement in requirement reviews and risk-based test design.Effectively communicate testing status, risks, and results to stakeholders at all levels.Contribute to team-wide process enhancements and actively participate in Agile ceremonies.
Join our dynamic team at datawow as a Quality Assurance Engineer! In this role, you will be at the forefront of ensuring our software products meet the highest standards of quality and usability. Your contributions will involve designing and executing comprehensive tests, analyzing results, and providing valuable feedback to our design team.Your responsibilities will also include collaborating with clients to gather product requirements, which will be crucial in driving our projects towards success.
Join Agoda as a Regional Customer Service Manager - Quality Assurance, where you will play a pivotal role in enhancing customer satisfaction and service quality across our regional operations. You will lead a team dedicated to maintaining high standards of customer service, implementing quality assurance protocols, and driving continuous improvement initiatives.
Lifted An Upwork Company is seeking a Burmese Audio Transcription Specialist & Quality Assurance Reviewer based in Bangkok. This position centers on converting Burmese audio files into accurate written transcripts and reviewing completed work for quality and compliance with project standards. Role overview This role focuses on both transcription and quality assurance. The main tasks involve listening to Burmese audio, transcribing spoken content with care, and double-checking transcripts to confirm they meet required guidelines. What you will do Transcribe Burmese audio files with attention to detail Review transcripts to ensure accuracy and consistency Follow project instructions and maintain high quality standards Requirements Strong command of Burmese language Excellent attention to detail Ability to follow specific guidelines for transcription and review
As the Buyer Acquisition Manager, you will play a vital role in enhancing customer retention within the commercial category through the leadership of our in-house telesales team. This position requires a blend of strategic foresight and hands-on execution to effectively acquire, retain, and reactivate customers on our platform in a timely and scalable manner. Your efforts will leverage data-driven insights alongside team leadership and cross-functional collaboration to foster sustainable customer growth and engagement.Your ChallengeDevelop and own comprehensive retention strategies for the commercial category, focusing on customer acquisition, retention, and reactivation through telesales efforts.Formulate and implement strategic plans aimed at maximizing customer lifetime value and repeat purchase rates.Conduct basic and intermediate analytics on the customer database, enabling effective segmentation, opportunity identification, and prioritization of outreach efforts.Design and refine telesales call strategies, scripts, and standardized engagement routines to optimize performance.Oversee daily performance management of the telesales team, including pipeline visibility, productivity tracking, and quality assessments.Regularly monitor and report on commercial performance metrics, such as conversion rates, retention, reactivation, churn, and engagement trends.Provide coaching, training, and continuous upskilling of the telesales team to enhance overall effectiveness.Collect and synthesize customer and frontline feedback, translating insights into actionable strategies for internal teams (e.g., product, pricing, commercial policies).Build, scale, and structure the telesales team to align with business growth objectives.
Role Overview The Department Manager - Marketplace Operations at joinmakropro in Bangkok leads daily marketplace operations, focusing on vendor performance and cross-team collaboration. Main Responsibilities Supervise day-to-day operations to maintain strong vendor performance in line with key performance indicators (KPIs), such as timely and complete delivery of ordered items. Work closely with third-party logistics partners to support seamless order fulfillment. Monitor and improve vendor productivity and efficiency, identifying areas where performance can be enhanced. Drive improvements in seller support operations, ensuring agents communicate effectively with stakeholders. Create and execute strategies that reduce business and operational challenges. Review and recommend updates to system functionalities, making sure team requests are implemented accurately and on schedule to support operational goals. Coordinate with internal teams, vendors, and suppliers to build and maintain productive working relationships.
We are seeking a dynamic Department Manager for Corporate Sustainability to lead our international initiatives in sustainability practices. In this pivotal role, you will:Draft and review sustainability policies, action plans, and conduct gap analyses;Monitor sustainability performance on a monthly basis;Provide technical expertise to enhance sustainability performance;Conduct materiality assessments that engage both corporate and stakeholder perspectives;Draft and review the corporate sustainability report, supporting group-level sustainability reporting;Plan and coordinate responses for third-party sustainability assurance;Prepare for corporate sustainability assessments;Act as the primary contact for sustainability-related topics, liaising with stakeholders;Address grievances or complaints related to sustainability matters.
Role OverviewThe Department Manager for Strategy and Business Support plays a critical role in enhancing the strategic development and execution of Makro’s e-commerce and B2B operations. This position offers structured business insights, strategic analysis, and cross-departmental collaboration to facilitate informed decision-making and promote sustainable growth. Acting as a strategic enabler and partner, you will assist leadership in transforming strategic priorities into actionable plans and performance evaluations, without direct responsibility for commercial operations.Key Responsibilities:Strategic Development & Business PlanningAssist in crafting short- and mid-term strategies for Makro’s e-commerce and B2B sectors, ensuring alignment with the overarching corporate goals.Perform strategic analyses of market trends, customer behaviors, channel performance, and competitive dynamics to inform strategic decisions.Convert strategic directions into organized business plans, initiatives, and roadmaps for effective execution tracking.Support the annual planning process, mid-year assessments, and strategic presentations for management and leadership gatherings.Performance Monitoring & Insight SupportTrack and analyze key performance indicators (KPIs) relevant to the e-commerce and B2B channels.Deliver regular performance insights, variance analyses, and issue identification to aid management reviews.Create structured reports, dashboards, and management materials to facilitate leadership discussions.Identify performance gaps, potential improvements, and business risks using data-driven insights.Cross-Departmental Coordination & Strategic Execution SupportServe as a link between strategy, commercial, operations, technology, and other relevant functions to bolster strategic initiatives.Monitor the progress of strategic initiatives and ensure alignment among stakeholders.Assist in governance processes, milestone tracking, and escalation of issues related to strategic projects.Organize alignment meetings and prepare materials for steering committees or leadership reviews.Business Case & Initiative SupportAid in the preparation and review of business cases, investment proposals, and justifications for initiatives tied to e-commerce and B2B growth.Help evaluate the financial impact, operational feasibility, and strategic alignment of proposed initiatives.Contribute to post-implementation reviews to measure outcomes against objectives.Ad-hoc Strategic SupportProvide strategic analysis and support as needed by senior management.Assist in special projects related to digital transformation, B2B capability enhancement, or innovative business models.
Brand & Communication StrategyAs the Department Manager for Own Brand Communication, you will be responsible for developing and executing comprehensive marketing communication plans across all channels to drive the growth of our own brand. This includes creating and managing content calendars, crafting campaign briefs, and overseeing creative development and production.Campaigns, Events & ActivationsYou will plan and lead product launches, events, and in-store activations designed to enhance visibility and engage customers effectively. Consistent execution across both offline and online media assets is paramount.Trade MarketingYour role will involve designing and implementing promotional mechanics tailored to shopper behavior and category objectives. You will also source and manage promotional premiums, ensuring timely delivery and adherence to budget constraints, while monitoring the effectiveness of promotions to optimize future strategies.Cross-functional CollaborationCollaboration with cross-functional teams is essential to ensure seamless execution and alignment of marketing initiatives.Market Analysis & InsightsYou will analyze consumer trends and competitor activities to inform campaign planning and brand positioning, as well as monitor campaign performance to refine strategies and execution processes.Budget & Vendor ManagementEffective management and optimization of marketing budgets, along with coordination with external partners to ensure quality and cost efficiency, will be critical to your success in this role.
Join the dynamic team at QIMA as a Quality Control Inspector in Bangkok, where you will play a pivotal role in ensuring product excellence. As a key member of our inspection department, you will conduct thorough evaluations of products to ensure they meet our high standards of quality.Your expertise will help maintain the integrity of our services and enhance customer satisfaction. We are looking for detail-oriented individuals who are passionate about quality assurance and eager to contribute to our mission of delivering top-notch solutions.
Join Makro Pro as a Department Manager for Merchandising in our Pharmacy and Personal Care segment, where you will play a pivotal role in shaping our product offerings and driving sales. Your responsibilities will include:Planning and selecting a diverse range of commercial Pharmacy and Personal Care products to enhance customer satisfaction.Developing strategic plans to achieve sales targets and generate additional revenue.Managing budgets and allocating resources efficiently among suppliers.Evaluating customer demand concerning price, quality, and availability.Analyzing market trends and adapting to shifts in consumer demand.Implementing and adhering to store policies effectively.Regularly reviewing financial budgets and performance indicators related to Pharmacy and Personal Care products.Maximizing profits through competitive pricing and benchmarking against rivals.Ensuring product quality meets or exceeds benchmarks while offering competitive pricing.Understanding seasonal trends and customer preferences to optimize product offerings.Managing stock levels and responding to logistical changes promptly.Negotiating contracts and maintaining relationships with suppliers.Participating in promotional activities and gaining insights into customer needs.Preparing reports and sales forecasts for presentation to the Senior Commercial Manager.Training and mentoring junior team members to foster a high-performance culture.
1. Strategic Financial PartnershipsDevelop and nurture strategic relationships with banks, fintech, and other financial service entities.• Negotiate commercial agreements that encompass revenue sharing and collaborative investment frameworks.• Design innovative payment solutions, including co-branded credit cards, installment plans, and digital wallets to boost customer engagement and retention.• Ensure full compliance with financial regulations and internal risk management standards.2. Campaign Development and Expansion• Create co-branded marketing campaigns with financial partners to enhance purchase frequency and customer loyalty.• Establish and oversee a strategic annual campaign calendar, synchronized with peak seasons and business goals.• Incorporate loyalty mechanisms, such as points earning and redemption, personalized rewards, and tiered benefits into campaigns.• Collaborate with Marketing, Loyalty, and Data Analytics teams to monitor campaign performance and optimize based on metrics.3. Fundraising and Co-Funding for Growth• Obtain external funding from financial partners to support impactful initiatives.• Develop compelling ROI-driven proposals to secure investment and increase partner co-funding contributions.• Create a systematic framework for funding distribution and track fund utilization for measurable outcomes.4. Performance Monitoring and Reporting• Establish and monitor key performance indicators for partnerships, ensuring accountability and transparency.• Provide comprehensive monthly and quarterly reports to senior management, offering insights into campaign effectiveness, fund utilization, and upcoming opportunities.• Continuously assess the impact of partnerships on sales, customer retention, and loyalty metrics.
Identify and engage new suppliers while nurturing vendor relationships, with a specific focus on suppliers in China and other Mandarin-speaking regions.Perform thorough supplier evaluations, negotiate pricing, and conduct contract reviews to ensure optimal cost-effectiveness and quality standards.Collaborate with cross-departmental teams (including logistics, quality assurance, and product development) to fulfill sourcing requirements.Translate and interpret communications from suppliers in Mandarin/Chinese to ensure clear understanding and precise documentation.Attend trade shows and supplier visits (both local and international) as necessary to enhance sourcing strategies.Keep a comprehensive and updated database of suppliers along with sourcing reports.
Job PurposeThe Department Manager for Home Care Support plays a crucial role in driving the strategic development and implementation of the Home Care category at Makro. This position offers vital business insights, strategic analysis, and cross-functional collaboration that empower leadership to make informed decisions and foster sustainable growth. You will assist in translating strategic objectives into actionable initiatives and performance tracking, while not directly overseeing commercial operations.Key Responsibilities:Strategy Development & Business PlanningContribute to the formulation of short- and mid-term strategies for Makro’s Home Care category, ensuring alignment with the corporate vision.Perform strategic analyses on market trends, consumer behavior, channel performance, and competitive dynamics to facilitate strategic decision-making.Transform strategic directions into organized business plans, initiatives, and execution roadmaps for performance tracking.Assist in annual planning, mid-year assessments, and strategic presentations for management and leadership forums.Business Performance & Insight SupportMonitor and evaluate key performance indicators (KPIs) related to the Home Care category.Deliver regular performance insights, variance analyses, and identify issues to support management reviews.Create structured reports, dashboards, and management materials to facilitate discussions with leadership.Spot performance gaps, improvement opportunities, and business risks through data-driven insights.Cross-functional Coordination & Strategic Execution SupportServe as the point of coordination among strategy, commercial, operations, technology, and other relevant functions to bolster strategic initiatives.Track the progress of strategic initiatives and ensure stakeholder alignment.Support governance processes, milestone tracking, and issue escalation related to strategic projects.Organize alignment meetings and prepare materials for steering committees or leadership reviews.Business Case & Initiative SupportAssist in the preparation and review of business cases, investment proposals, and justifications for initiatives aimed at Home Care category growth.Evaluate the financial impacts, operational feasibility, and strategic alignment of proposed initiatives.Facilitate post-implementation reviews to assess outcomes against objectives.Ad-hoc Strategic SupportProvide on-demand strategic analysis and support as requested by senior management.Assist with special projects related to digital transformation, B2B capability development, or new business models.Qualifications:Bachelor’s degree in Business Administration, Economics, or a related field.Strong analytical and strategic thinking skills.Excellent communication and interpersonal abilities.Proven experience in business performance analysis and project management.Ability to work collaboratively across diverse teams and functions.
Join our dynamic team at joinmakropro as a Department Manager specializing in Finance Budgeting, Controlling, and PMO within our innovative Technology Team. In this pivotal role, you will oversee financial planning and analysis, ensuring strategic alignment with our organizational goals. You will lead budgeting processes, monitor financial performance, and drive initiatives to enhance overall efficiency.Your expertise in project management will be essential as you collaborate with cross-functional teams to support project execution and delivery. We are looking for a leader who can inspire and foster a culture of continuous improvement.
Your RoleAs the Department Manager of Makro’s Other Income (OI) team, you will spearhead initiatives focusing on online media and data monetization, aiming to enhance non-trade revenue streams. This pivotal position involves strategizing and leading the OI team dedicated to leveraging proprietary data and digital media assets. You will oversee the complete commercialization process—from guiding the internal data analytics team in analysis and product development to crafting competitive sales strategies and packaging Makro’s online media offerings. Collaborating with advertisers, agencies, and third-party partners, you will deliver impactful offerings that solidify Makro's position as a leader in the online media and data monetization landscape. Formulate and execute strategies for monetizing Makro’s online media and data assets, including Makro PRO. Translate customer and advertiser needs into actionable insights for data analysis and product development, working closely with the internal analytics team. Create competitive and insight-driven online advertising and data products, benchmarking against industry competitors while showcasing Makro’s unique digital capabilities. Develop enticing proposals for Makro’s digital media inventory that cater to advertiser needs and maximize revenue potential. Foster and maintain robust relationships with advertisers, agencies, and third-party partners to drive sales growth. Lead negotiations, product bundling strategies, pricing, and revenue forecasting for online media and data monetization projects. Establish, track, and report on KPIs to monitor sales performance and optimize monetization strategies. Work collaboratively with the in-store OI team to create integrated packages that enhance synergies between online and offline media assets.
