Senior Solutions Engineer (Presales) at Heidi Health | London

Heidi HealthLondon

On-site Full-time

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Experience Level

Senior

Qualifications

The ideal candidate will possess:Strong technical background in healthcare technology and solutions. Experience with EMR systems, security protocols, and integration processes. Excellent communication skills, with the ability to engage and influence stakeholders at all levels. A proactive approach to problem-solving and an eagerness to learn and adapt in a fast-paced environment.

About the job

About Heidi Health

Heidi Health is pioneering an AI Care Partner designed to assist clinicians throughout the entire care process, from documentation to service delivery.

Our mission is to enhance healthcare capacity while ensuring that care remains fundamentally human. In just 18 months, Heidi has reclaimed over 18 million hours for clinicians and enabled more than 73 million patient interactions. Currently, our technology supports over two million patient visits each week across 116 countries in more than 110 languages.

Founded by a team of clinicians, we unite professionals from various fields including engineering, design, science, and the arts, all driven by a common goal: to reinforce the vital human connection at the core of healthcare.

With nearly $100 million in funding, we are expanding our reach across the USA, UK, Canada, and Europe, collaborating with leading health organizations such as the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health.

We are agile where it counts and grounded in proven methodologies, shaping the future of healthcare. Are you ready to join us?

Your Role

As a Senior Solutions Engineer, you will act as the technical authority throughout the sales cycle, assisting prospects in grasping the potential of Heidi’s solutions, assessing integration feasibility, and ensuring a seamless transition to implementation.

You will collaborate closely with Account Executives, Product, and Engineering teams to address complex enterprise requirements, including EMR integrations, SSO, custom data workflows, telephony systems (e.g., Twilio, WebRTC, SIP), and security architecture. Your technical expertise, customer-focused approach, and strong sense of ownership will be crucial to the success of every deal.

Key Responsibilities:

Technical Discovery & Qualification: Lead comprehensive technical discussions with enterprise and mid-market clients to identify integration, security, and compliance requirements.
Solution Design: Partner with Product and Engineering teams to craft customized solutions that align with client needs and Heidi’s platform roadmap.
Product Demos & Technical Presentations: Provide engaging demonstrations and architecture overviews to technical stakeholders, ensuring clarity and confidence in our solutions.

About Heidi Health

Heidi Health is transforming the healthcare landscape with innovative AI solutions that empower clinicians and enhance patient care. Our diverse team is dedicated to fostering human connections in healthcare, backed by substantial funding and partnerships with prominent health systems.

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Senior Solutions Engineer (Presales) at Heidi Health | London

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AWS Infrastructure Engineer at Aircall | London

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