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Senior Supply Reliability Engineer

EngineRemote - USA
Remote Full-time $80K/yr - $106K/yr

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Experience Level

Senior

Qualifications

What You Will DoOversee API connections and integrations with supply partners, proactively identifying issues related to data quality, response accuracy, or operational workflows. Diagnose, triage, and resolve both real-time and recurring issues, including undocumented errors, data inconsistencies, and rate-limiting behaviors. Collaborate with Engineering to conduct quality assurance on new supplier integrations and systemic changes before and after deployment, including reviewing API behaviors, validating the effectiveness of fixes, and identifying edge cases that automated testing may overlook. Work cross-functionally with Product, Engineering, and Supply teams to align on impact, prioritize high-severity incidents, and expedite resolutions. Lead or take part in incident management, investigating root causes and ensuring all relevant details (logs, error messages, impacted workflows) are documented within tracking systems. Maintain and update documentation, knowledge bases, and standard operating procedures to reflect best practices.

About the job

About Engine

At Engine, we are revolutionizing the business travel experience by making it personalized, rewarding, and straightforward. Managing travel and expenses has often felt fragmented and overwhelming, but we are committed to transforming this reality. Our vision is for travel management to be seamless, supported by technology that delights customers at every turn. To achieve this, we are building an integrated platform that combines corporate travel, an innovative charge card, and contemporary spend management tools all in one.

To bring this vision to fruition, we seek exceptional, mission-driven individuals to help us redefine travel management for businesses.

More than 20,000 companies currently trust Engine to manage over 1 million travelers and billions in annual bookings. We pride ourselves on being cash flow positive with rapid growth, offering exclusive Engine-only rates, industry-leading rewards, and intelligent automation that help businesses save money while providing world-class personalization and convenience.

Engine, supported by Telescope Partners, Blackstone, and Permira, has been recognized as one of the fastest-growing travel and fintech platforms in North America, earning accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.

In this role, you will act as a troubleshooting expert and cross-functional collaborator, swiftly resolving supply production issues and ensuring the integrity of our supplier integrations. You will collaborate with Engineering, Product, and Operations teams to conduct quality assurance on integrations, validate solutions, and ensure our supplier connections provide accurate data and reliable functionalities that power our leading business travel platform.

About Engine

Engine is at the forefront of transforming the business travel landscape, offering a unique blend of personalized service and cutting-edge technology. With a commitment to streamlining travel management, we empower organizations to save on expenses while enhancing the travel experience for their employees.

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