Senior Technical Account Manager at gomotive | Karachi, Pakistan

MotivePakistan - Karachi; Remote - Islamabad & Lahore

Remote Full-time

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Experience Level

Senior

Qualifications

A proven track record in building relationships and resolving issues at all levels within technical support. Ability to identify and resolve technical challenges by collaborating with Product and Engineering teams to implement changes with minimal user disruption. Proficient in investigating and determining root causes of errors and bugs, utilizing data and tools to trace inconsistencies and report findings to senior TAMs and engineering teams. Experience in creating SQL-based queries for emerging technical needs.

About the job

Who We Are:

Motive is dedicated to empowering professionals managing physical operations by providing cutting-edge tools that enhance safety, boost productivity, and increase profitability. For the first time, our integrated platform allows safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet expenditures all in one place. Utilizing leading-edge AI technology, the Motive platform ensures comprehensive visibility and control while dramatically reducing manual workloads through automation and task simplification.

We proudly serve nearly 100,000 customers, from Fortune 500 companies to small businesses, spanning various sectors, including transportation, logistics, construction, energy, field services, manufacturing, agriculture, food and beverage, retail, and the public sector.

Discover more about us at gomotive.com.

About the Role:

Motive is seeking a skilled Senior Technical Account Manager (TAM) to join our Global Technical Support team. In this pivotal role, you will deliver exceptional service, technical support, and high-level communications to our clients. Your expertise will be essential in nurturing relationships and resolving complex issues. As a Technical Account Manager, your daily activities will include proactively reviewing customer accounts and providing mentorship to Technical Support Engineers within your designated segment. You will also manage technical support cases, consult on upcoming features, escalate issues, recommend training, and communicate procedural updates regarding the customer’s environment. Your aptitude for quickly and efficiently resolving challenges, paired with a strong focus on identifying root causes for even the most intricate problems, will be key. As the customer advocate, you will collaborate closely with engineering, product management, and other vital departments to drive innovation and enhance performance related to product requirements, enhancements, process improvements, and industry best practices.

About Motive

Motive is at the forefront of providing innovative solutions that empower businesses to optimize their physical operations. Our advanced tools not only enhance safety and productivity but also allow for comprehensive management of fleet-related activities. With a diverse clientele, including both large enterprises and small businesses across multiple industries, we are committed to delivering exceptional value and support.

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