Senior Technical Account Manager

NiCE SystemsPhilippines - Manila

On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, candidates should have a robust background in technical account management and project oversight, preferably within the technology sector. Strong communication skills, an aptitude for problem-solving, and experience in client relationship management are essential. A Bachelor's degree in a relevant field is highly desirable.

About the job

What does the role entail?

The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.

This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.

How will you contribute?

Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.
Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.
Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.
Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.
Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.
Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.
Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.
Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.
Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.
Identify and propose enhancements for products and services, contributing to enterprise-level strategies.

About NiCE Systems

NiCE Systems is a leading provider of innovative software solutions designed to optimize business processes and enhance customer experiences. With a commitment to excellence, we continually challenge the status quo, striving for groundbreaking advancements in our industry. Join us and become part of a dynamic team that is shaping the future of technology.

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Optasia is a cutting-edge B2B2X financial technology platform dedicated to scoring, financial decisioning, disbursement, and collection services. Our mission is to foster financial inclusion across all demographics, and we are proud to be changing the world our way.We invite driven and passionate professionals to join our dynamic team. As an Account Manager, you will represent the comprehensive suite of Optasia's products and services, while identifying cross-selling opportunities and delivering on our customer promises.Your Responsibilities:Develop and sustain productive, long-lasting relationships with stakeholders in customer organizations.Analyze market trends and competitor activity to uncover new opportunities and enhance service performance.Regularly evaluate and clarify customer needs, including project requirements and roadmaps.Deliver consistent reporting on product trends, opportunities, project updates, and potential risks to clients.Lead strategic account planning initiatives to establish mutual performance objectives and financial targets.Initiate solution-driven projects that address customer challenges and yield measurable outcomes.Meet and exceed assigned service performance targets, including SLA compliance and financial objectives.Collaborate with internal teams to fulfill account performance goals and enhance customer satisfaction, including support for timely payment collections and project delivery escalations.Ensure high levels of customer satisfaction through exceptional service delivery.Your Qualifications:A minimum of 5 years of proven experience in B2B Account Management, ideally within the Telecom or Fintech sectors.At least 3 years of experience in the Telecom industry.A solid understanding of the cultural, political, and regulatory framework in the assigned markets.A Bachelor's degree.Preferred Qualifications:A demonstrated success in managing Telecom and/or Value-Added Services (VAS) solutions.Why Join Us?What We Offer: Competitive remuneration package An extra day off for your birthday Performance-based bonus scheme All the tech gear you need to work efficiently.Perks of Optasia: Experience a multicultural working environment Engage with a unique and promising industry Gain insights into future market trends Enjoy a solid career path within our family-oriented workplace.

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Full-time|On-site|Manila

InMobi Advertising is a pioneering global technology powerhouse, empowering marketers to seize critical moments. Our cutting-edge advertising platform engages over 2 billion users across more than 150 countries, transforming real-time context into meaningful business outcomes while adhering to privacy-centric principles. Trusted by over 30,000 brands and premier publishers, InMobi represents the intersection of intelligence, creativity, and transparency. By integrating lock screens, applications, smart TVs, and the open web with AI and machine learning, we offer unparalleled engagement, tailored personalization, and quantifiable impact.With Glance AI, we are revolutionizing AI Commerce and redefining the e-commerce landscape through inspiration-driven discovery and shopping experiences. Seamlessly embedded into everyday consumer technology, Glance AI turns every screen into a portal for instant, personalized, and delightful discoveries. Covering diverse sectors such as fashion, beauty, travel, accessories, home décor, and pets, Glance AI curates highly personalized shopping journeys. Leveraging extensive first-party data and unmatched consumer outreach, it capitalizes on InMobi’s global insights and targeting capabilities to craft high-impact, performance-oriented shopping experiences for brands around the globe.Recognized as a Great Place to Work and lauded by MIT Technology Review, Fast Company’s Top 10 Innovators, and others, InMobi is a workplace where innovative ideas create a significant global impact. Supported by investors like SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has a presence in cities such as San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bengaluru.At InMobi Advertising, you will have the chance to influence how billions of users engage with content, commerce, and brands across the globe. To learn more, visit www.inmobi.com.

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