Senior Technical Account Manager

NiCE SystemsPhilippines - Manila

On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, candidates should have a robust background in technical account management and project oversight, preferably within the technology sector. Strong communication skills, an aptitude for problem-solving, and experience in client relationship management are essential. A Bachelor's degree in a relevant field is highly desirable.

About the job

What does the role entail?

The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.

This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.

How will you contribute?

Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.
Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.
Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.
Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.
Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.
Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.
Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.
Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.
Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.
Identify and propose enhancements for products and services, contributing to enterprise-level strategies.

About NiCE Systems

NiCE Systems is a leading provider of innovative software solutions designed to optimize business processes and enhance customer experiences. With a commitment to excellence, we continually challenge the status quo, striving for groundbreaking advancements in our industry. Join us and become part of a dynamic team that is shaping the future of technology.

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