Senior Technical Account Manager

About TarroAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to create seamless connections between these establishments and their customers through our innovative ecosystem, which includes AI-driven order processing, delivery solutions, payment services, and point-…

At NiCE, we believe in pushing boundaries and embracing challenges. We are a dynamic team of innovators and achievers, always striving for excellence. If you share our ambition and have a passion for success, we invite you to consider a rewarding career with us that ignites your potential.What does the role entail?As a Technical Account Manager (TAM) at NiCE, you will be a key player in our mission to deliver unparalleled service and technical solutions to our valued clients. Your expertise will be crucial in exceeding customer expectations, refining our processes, and driving our company’s growth goals. You will tackle intricate issues, ensuring client satisfaction while empowering them to fully utilize our cutting-edge technology and services.Your impact will be significant in the following areas:Client Success Advocate: Establish yourself as a trusted advisor, adeptly addressing complex technical issues and ensuring clients achieve success with NiCE's offerings.Strategic Relationship Building: Cultivate strong, collaborative partnerships with clients, fostering trust and long-lasting relationships.Exceptional Service Delivery: Work collaboratively across teams to provide outstanding technical support and customer service.Technical Proficiency: Utilize your in-depth knowledge of NiCE products to diagnose client issues and enhance their solutions.Client-Focused Approach: Thoroughly understand each client’s business needs and identify ways to maximize their success with our solutions.Effective Communication: Create and present compelling presentations that highlight client achievements and share best practices. Educate clients on maximizing their investment in our products.Continuous Improvement: Actively participate in enhancing NiCE products and services through client feedback and recommendations.

At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.

At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.

About LalamoveAt Lalamove, we are redefining the on-demand delivery landscape with innovative technology that enhances the speed and reliability of delivery services worldwide. Our mission is to empower users by providing seamless connections between them and our extensive network of drivers.Operating across 14 diverse markets including Asia, Latin America, and EMEA, we cater to a wide array of delivery needs. Our fleet comprises various vehicles, from lorries and vans to cars, ensuring we can handle deliveries of any size efficiently. For speedier courier services, we also offer cost-effective solutions with our two-wheel vehicle fleets. Through our user-friendly mobile and web applications, Lalamove is dedicated to moving what matters most to you.

Spreetail is hiring a Technical Account Manager for Channel Growth in Manila. This position centers on supporting partners and helping them expand their business through Spreetail’s platform. Role overview The Technical Account Manager will focus on building and maintaining strong client relationships. Expect to work closely with partners, using technical knowledge to help them get the most out of Spreetail’s services. Collaboration This role involves frequent collaboration with teams across the company. Working together with colleagues from different departments, you will help deliver solutions that meet client needs and encourage growth. What you will do Support partners by applying technical expertise to their challenges and goals Guide clients in using Spreetail’s platform to maximize their growth potential Work with cross-functional teams to deliver value and drive strategic initiatives

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.

At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.

Optasia is a cutting-edge B2B2X financial technology platform dedicated to scoring, financial decisioning, disbursement, and collection services. Our mission is to foster financial inclusion across all demographics, and we are proud to be changing the world our way.We invite driven and passionate professionals to join our dynamic team. As an Account Manager, you will represent the comprehensive suite of Optasia's products and services, while identifying cross-selling opportunities and delivering on our customer promises.Your Responsibilities:Develop and sustain productive, long-lasting relationships with stakeholders in customer organizations.Analyze market trends and competitor activity to uncover new opportunities and enhance service performance.Regularly evaluate and clarify customer needs, including project requirements and roadmaps.Deliver consistent reporting on product trends, opportunities, project updates, and potential risks to clients.Lead strategic account planning initiatives to establish mutual performance objectives and financial targets.Initiate solution-driven projects that address customer challenges and yield measurable outcomes.Meet and exceed assigned service performance targets, including SLA compliance and financial objectives.Collaborate with internal teams to fulfill account performance goals and enhance customer satisfaction, including support for timely payment collections and project delivery escalations.Ensure high levels of customer satisfaction through exceptional service delivery.Your Qualifications:A minimum of 5 years of proven experience in B2B Account Management, ideally within the Telecom or Fintech sectors.At least 3 years of experience in the Telecom industry.A solid understanding of the cultural, political, and regulatory framework in the assigned markets.A Bachelor's degree.Preferred Qualifications:A demonstrated success in managing Telecom and/or Value-Added Services (VAS) solutions.Why Join Us?What We Offer: Competitive remuneration package An extra day off for your birthday Performance-based bonus scheme All the tech gear you need to work efficiently.Perks of Optasia: Experience a multicultural working environment Engage with a unique and promising industry Gain insights into future market trends Enjoy a solid career path within our family-oriented workplace.

Join ttecdigital as a Technical Account Manager specializing in Google CCAI Solutions. In this pivotal role, you will act as the primary technical point of contact for our clients, ensuring they receive the highest level of support and guidance. Your expertise will be crucial in understanding client needs, optimizing their use of Google CCAI technologies, and driving their success. You will collaborate closely with cross-functional teams to deliver innovative solutions that meet our clients' unique challenges.

Location: Manila, Philippines Company: NiCE Systems Role: Senior Technical Account Manager, APAC Region Role Overview The Senior Technical Account Manager plays a key role in supporting enterprise customers across the APAC region. This position focuses on building strong client relationships, resolving technical issues, and ensuring that enterprise accounts receive consistent, high-quality service. The role works closely with internal teams to help clients achieve their business goals using NiCE products and services. Main Responsibilities Serve as the main point of contact and advocate for assigned enterprise accounts, overseeing contract execution and service level agreement (SLA) compliance. Maintain ongoing customer engagement to build loyalty and long-term partnerships. Partner with Sales and Sales Engineering to identify new opportunities, reduce risks, and support successful project delivery. Develop relationships at all levels within client organizations, from operational staff to executive leaders. Understand each customer's business goals and demonstrate how NiCE solutions can deliver value as a trusted advisor. Work with cross-functional teams to resolve technical issues promptly and in line with SLA commitments. Coordinate project timelines and objectives, either directly or in collaboration with Project Managers, to align with strategic goals. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that drive customer success. Conduct regular service and technology reviews, provide clear communication, and manage escalated issues effectively. Mentor colleagues, lead escalations, and contribute to ongoing team and organizational improvement. Identify opportunities for product or service enhancements and collaborate with product development teams on enterprise-level strategies.

InMobi Advertising is a pioneering global technology powerhouse, empowering marketers to seize critical moments. Our cutting-edge advertising platform engages over 2 billion users across more than 150 countries, transforming real-time context into meaningful business outcomes while adhering to privacy-centric principles. Trusted by over 30,000 brands and premier publishers, InMobi represents the intersection of intelligence, creativity, and transparency. By integrating lock screens, applications, smart TVs, and the open web with AI and machine learning, we offer unparalleled engagement, tailored personalization, and quantifiable impact.With Glance AI, we are revolutionizing AI Commerce and redefining the e-commerce landscape through inspiration-driven discovery and shopping experiences. Seamlessly embedded into everyday consumer technology, Glance AI turns every screen into a portal for instant, personalized, and delightful discoveries. Covering diverse sectors such as fashion, beauty, travel, accessories, home décor, and pets, Glance AI curates highly personalized shopping journeys. Leveraging extensive first-party data and unmatched consumer outreach, it capitalizes on InMobi’s global insights and targeting capabilities to craft high-impact, performance-oriented shopping experiences for brands around the globe.Recognized as a Great Place to Work and lauded by MIT Technology Review, Fast Company’s Top 10 Innovators, and others, InMobi is a workplace where innovative ideas create a significant global impact. Supported by investors like SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has a presence in cities such as San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bengaluru.At InMobi Advertising, you will have the chance to influence how billions of users engage with content, commerce, and brands across the globe. To learn more, visit www.inmobi.com.

About AgodaAt Agoda, we connect the world through travel. Founded in 2005 by two passionate travelers, our mission has always been to make it easier for everyone to explore the globe.As part of Booking Holdings [NASDAQ: BKNG], we boast a vibrant team of over 7,000 individuals from 90 diverse countries, collaborating in offices worldwide. Daily, we link people to remarkable destinations and experiences with our extensive range of hotels, holiday properties, flights, and activities.At Agoda, no two days are the same. Our culture is driven by data and technology, encouraging curiosity and fostering innovation. If you're ready to embark on an exciting journey and help shape the future of travel, we invite you to join us.Meet Our Team:Agoda serves as a leading travel booking platform, with accommodations at its core. Our success hinges on our accommodation partners, and we prioritize their growth. The Market Management team within Agoda’s Partner Services specializes in strategic account management, providing expert consultation to help partners excel on our platform. We are vital contributors to Agoda’s market-leading position, understanding accommodation needs and delivering innovative solutions. With a global presence in over 50 locations, our team collaborates using industry-leading technology to share the best ideas from diverse perspectives. We build long-term relationships that transcend borders and cultures, adding incredible value for Agoda, our partners, and our customers.Your Opportunity:As the Area Account Manager for the Philippines, you will lead the regional team. Your primary objectives will be to (i) oversee the team of account managers while identifying market gaps to ensure top-tier supply quality, and (ii) expand Agoda's footprint in your region.Success in this role will require you to set up and execute a regional strategy plan, possess strong commercial acumen, motivate and coach your team, and develop profitable long-term partnerships with both internal and external stakeholders.

About AvePoint:At AvePoint, we go beyond secure. As the global leader in data security, governance, and resilience, we provide advanced solutions that empower organizations worldwide to collaborate confidently. Over 25,000 customers trust the AvePoint Confidence Platform to prepare, secure, and optimize their vital data across various collaboration environments, including Microsoft, Google, and Salesforce. Our global channel partner program comprises approximately 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in over 100 cloud marketplaces. Discover more about our innovative offerings at www.avepoint.com.We are devoted to investing in our employees. Our culture fosters agility, passion, and teamwork, empowering you to take charge of your career and make a meaningful impact.As a Partner Account Manager at AvePoint, you will have the exciting opportunity to develop and drive a partner ecosystem focused on creating mutually beneficial business strategies that deliver growth for all parties involved. Collaborating closely with the UK leadership team, you will contribute to the further development of our resale channel and support our go-to-market plans through a value-based delivery approach.

WHO WE AREFounded nearly a decade ago, Lever is at the forefront of revolutionizing how organizations attract and retain top talent. Our innovative hiring software is trusted by industry giants such as Netflix, Atlassian, KPMG, and McGraw-Hill Education to enhance their recruitment strategies. We have fundamentally redefined the talent acquisition landscape and are recognized as leaders in innovation, ready to expand our team with exceptional individuals as we grow.We take immense pride in the culture we have cultivated, having earned accolades as the #1 workplace in San Francisco and a top employer across the United States. Our employees, affectionately known as “Leveroos,” are our greatest asset, and we are committed to fostering a people-first environment that promotes their growth and well-being.

Role Overview d2b-1 seeks a Senior Management Accountant to join the team remotely from Manila or anywhere in Metro Manila, Philippines. This is a full-time position focused on strategic finance, reporting directly to the Australian leadership team. The role covers the full finance function, with a strong emphasis on forecasting, business intelligence, and commercial support for our portfolio of energy infrastructure projects. Key Responsibilities Lead quarterly and long-term financial forecasting for revenue, costs, and resources across projects including substations, powerlines, BESS (battery energy storage systems), solar, and wind. Support strategic planning and provide commercial insights to the executive team. Produce business intelligence reports that guide executive decision-making. Act as the integration owner between Procore (project management) and Xero (accounting), ensuring accurate and timely financial data flows. Establish and manage finance systems from the ground up as the company grows. What We're Looking For Experience in management accounting, ideally with exposure to forecasting and business partnering. Strong analytical skills and the ability to generate actionable financial insights. Comfort working with project management and accounting software (Procore and Xero experience is a plus). Interest in energy infrastructure or related sectors is helpful but not required. Motivation to help build and scale finance processes in a growing business, with the potential to move into a Finance Manager or Head of Finance role over time. Compensation and Work Details Salary: PHP 120,000 to PHP 190,000 per month, depending on experience Schedule: Monday to Friday, 9:00 AM to 5:00 PM Australian Standard Time Holidays: Australian public holidays observed Location: Remote (Philippines, preferably Manila or Metro Manila) This role is ideal for a finance professional ready to take ownership of systems and processes, contribute to strategic decisions, and grow with an emerging business in the energy sector.

About AgodaAt Agoda, we connect the world through travel, starting our journey in 2005 when two passionate friends launched the platform to facilitate global exploration.Now a part of Booking Holdings [NASDAQ: BKNG], our diverse workforce of over 7,000 professionals from 90 countries collaborates across the globe. Every day, we connect travelers with exceptional deals on millions of hotels, flights, and experiences worldwide.At Agoda, no day is ever the same. Embracing data and technology fuels our culture of curiosity and innovation. If you’re ready to embark on an exciting journey and contribute to transforming global travel, join us.Meet Our Team:The Market Management team at Agoda is essential to our success, specializing in strategic account management for our accommodation partners. We provide expert consultancy, offering strategic insights to optimize their performance on Agoda’s platform. With footprints in over 50 locations, we leverage industry-leading technology to collaborate globally, ensuring innovative solutions that enrich our partners and enhance customer experiences.Your Opportunity:As the 'Lead, Account Management' for the Philippines, you will spearhead regional operations. Your key objectives will include managing a team of account managers and identifying market gaps to ensure premium supply quality while expanding Agoda's presence in the region.Success in this role requires the ability to develop and implement a comprehensive regional strategy, strong commercial acumen, a knack for motivating and coaching your team, and the skills to forge profitable long-term partnerships with both internal and external stakeholders.

At NiCE, we embrace challenges and strive to exceed our limits. We are ambitious and transformative, aiming for victory in every endeavor. By setting and surpassing the highest standards, we unlock incredible career opportunities that ignite passion and drive.What is this role about?The Senior Technical Account Manager is a specialist in account and project management, as well as technical resolution, excelling at the top tier of the industry. This position is crucial in surpassing customer expectations, refining processes and technologies, and fostering company growth through collaboration with cross-functional teams.In this pivotal role, you will tackle complex challenges, providing unparalleled technical and customer service to enterprise-level accounts. By collaborating with leading resources within the company, you will enable strategic customers to overcome issues, leverage our technology and services for business success, enhance product adoption, serve as references for prospective clients, and nurture long-term loyalty.How will you make an impact?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.Partner with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure effective implementation with the necessary resources.Build and sustain productive relationships throughout all levels of the customer’s organization, from front-line management to senior leadership.Understand customer business objectives and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.Engage cross-functional teams to resolve technical issues, ensuring prompt resolution within SLA targets to enhance overall customer satisfaction.Coordinate projects to ensure alignment with company strategies, either managing them directly or collaborating with Project Managers.Utilize deep technical expertise of NiCE products and associated technologies to implement solutions that expedite customer success.Conduct regular service and technology reviews, ensuring clear and timely communication with customers, and adeptly manage escalated situations.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and company through shared expertise and continuous improvement.Identify and suggest enhancements to products and services, contributing to strategic initiatives for enterprise-level accounts.

Account Manager, Central Queue Location: Manila, Philippines OpenTable, a subsidiary of Booking Holdings, Inc. (NASDAQ: BKNG), stands at the forefront of the dining experience, connecting millions of diners with tens of thousands of restaurant partners. With over 25 years of expertise, we are dedicated to empowering restaurants to flourish. Our cutting-edge technology allows dining establishments to concentrate on their core values—serving their guests and managing their teams—while providing diners the convenience of discovering and reserving the ideal venue for every occasion. Every team member at OpenTable plays a crucial role in shaping our impact and driving our mission forward. Join a global network that embodies the spirit of hospitality, dedicated to nurturing relationships and enhancing customer experiences. Role Overview: As an Account Manager for the Central Queue, you will serve as a vital link between our innovative technology and the dynamic hospitality sector. Your main objectives are to enhance customer engagement, optimize reservation opportunities, and minimize client turnover. You will collaborate with a dedicated team responsible for the health and success of our key restaurant partners. Your interactions will primarily be remote, utilizing phone, email, webinars, and various communication tools to impart knowledge, conduct training sessions, and troubleshoot issues. Our mission is to provide exceptional care to each customer, swiftly assessing their needs and resolving them efficiently. You will aid restaurants in seamlessly integrating OpenTable into their daily procedures, fostering ongoing adoption. By demonstrating the value of our services, we aim to significantly reduce churn. If you thrive on relationship-building and enjoy maintaining an organized schedule while addressing client needs, this role, along with the OpenTable culture, is a perfect fit for you! Your Responsibilities Include: Overseeing the management of our most valued customer segment. Daily resolution of customer inquiries and tasks. Transforming data into actionable insights to guide restaurant behavior and boost adoption. Collaborating enthusiastically with customers to enhance engagement on the OpenTable platform and increase reservation availability. Addressing concerns raised by restaurant partners through our Customer Support and field teams. Conducting remote presentations and training for restaurant clients. Encouraging customers to reimagine their business strategies in ways that lead to shared success.