About the job
About ClickHouse
Featured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With over 3,000 clients and an astounding annual recurring revenue growth of over 250%, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.
Our company's impressive growth trajectory was recently reinforced by a $400 million Series D funding round. In just the last three months, notable clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their existing deployments. These clients join a prestigious list of AI innovators and global brands including Meta, Cursor, Sony, and Tesla.
Join us on our mission to revolutionize data utilization. Become a part of our exciting journey!
This position is open for candidates located in Japan. The specific location within Japan is flexible, as this role is predominantly remote with occasional onsite travel to support our clients in Tokyo.
Your Role:
We are expanding our support team at ClickHouse, dedicated to delivering exceptional service to our customers globally. We are looking for someone eager to undertake a diverse range of tasks related to our clients in Japan, as well as across the Asia-Pacific and EMEA regions. This customer-facing role includes onsite client visits in Japan. You will manage various responsibilities including handling support tickets, community engagement, assisting with pre- and post-sales customer activities, collaborating with our Go To Market team on intricate technical aspects of proofs of concept, and proposing enhancements to our Support processes at ClickHouse. This is a fantastic opportunity for someone ready to take initiative and help us strengthen our regional presence in Japan!
Potential Projects:
- Collaborate closely with the Support Services team, Engineering, and Product Management to identify user and customer requirements.
- Create solutions based on ClickHouse Cloud and ClickHouse open-source that can be disseminated to our users, community, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.
- Contribute to mentoring, training, and sharing insights with colleagues, users, and customers.
Ultimately, you will provide outstanding customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers are committed to delivering professional responses, on-call coverage, and guidance within the stipulated Service Level Agreement (SLA) for technical cases.
