Senior Technical Executive - Inbound Voice Process

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in a technical support role, particularly in inbound voice. Strong communication skills in English. Ability to troubleshoot and resolve technical issues efficiently. Familiarity with CRM software and remote support tools. Ability to work in a fast-paced environment.

About the job

Join our dynamic team at Adeeba E Services Pvt Ltd as a Senior Technical Executive in the Inbound Voice Process. In this role, you will leverage your technical expertise to assist customers with their queries and provide top-notch service. We are looking for individuals who are passionate about technology and have a knack for problem-solving.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a leading BPO company located in Kolkata, specializing in providing exceptional customer service and technical support solutions. We pride ourselves on our commitment to excellence and our ability to foster a supportive and vibrant workplace culture.

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Senior Technical Support Executive for Inbound Process

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Join Adeeba E Services Pvt Ltd as a Senior Technical Support Executive specializing in inbound voice processes. In this role, you will be responsible for providing exceptional customer support and technical assistance to our clients. You will engage with customers over the phone, resolve their technical issues, and ensure a high level of customer satisfaction.We are looking for individuals who possess strong communication skills, a passion for technology, and the ability to work in a fast-paced environment. If you are a problem solver with a customer-first mindset, we encourage you to apply!

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We are seeking a highly skilled Senior Executive to join our inbound technical process team at Adeeba E Services Pvt Ltd, located in the vibrant city of Kolkata. In this role, you will be responsible for ensuring exceptional customer service and technical support, guiding clients through their inquiries and challenges with expertise and professionalism.The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work collaboratively with a talented team to enhance our service delivery and contribute to our ongoing success.

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Senior Technical Support Executive - Inbound Voice Process

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Exciting Opportunity in Inbound Voice Process with a Fixed Salary and No Target Pressure!Job Overview:The primary responsibility of the Senior Technical Support Executive will be to effectively manage inbound calls from customers seeking technical assistance.Key Details:Process: Inbound Technical Support Voice Process.Shift Timing: Night Shift (9:00 PM - 7:00 AM).Salary: 10% to 30% hike based on current CTC.Experience Required: Minimum of 6 months in international outbound processes.Language Proficiency: Candidates must be fluent in English.Work Schedule: 6 working days with rotational days off.Salary Payment: First of every month.Employee Benefits:Attractive performance incentives alongside a fixed salary.No target pressure.Performance appraisal every 9 months based on productivity.Extra payouts on birthdays.Incentives for employee referrals.Spot, monthly, and yearly incentives.Excellent work environment fostering growth and opportunities.

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We are seeking a dedicated and skilled Senior Technical Executive to join our dynamic team in the Inbound Voice Process. In this role, you will be responsible for providing exceptional customer support to clients, resolving technical issues, and ensuring a seamless user experience. As a key member of our team, you will leverage your technical expertise to assist customers effectively and enhance their satisfaction.

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Join our dynamic team at Adeeba E Services Pvt Ltd as a Senior Technical Executive specializing in the Inbound Voice Process. In this role, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring customer satisfaction. Your expertise will help us maintain our reputation for excellent service.

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Join our dynamic team at Adeeba E Services Pvt Ltd as a Senior Technical Executive in the Inbound Voice Process. In this role, you will leverage your technical expertise to assist customers with their queries and provide top-notch service. We are looking for individuals who are passionate about technology and have a knack for problem-solving.

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