Senior Technical Process Specialist - Inbound

Adeeba E-Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

We are looking for candidates with the following qualifications:A minimum of 3 years of experience in a technical support role. Strong understanding of technical processes and troubleshooting. Excellent communication skills, both verbal and written. Ability to work independently and in a team environment. Bachelor's degree in a relevant field is preferred.

About the job

Join our dynamic team at Adeeba E-Services Pvt Ltd as a Senior Technical Process Specialist focusing on inbound operations. In this pivotal role, you will be responsible for handling technical inquiries, troubleshooting issues, and providing exceptional customer support. Your expertise will contribute to the overall efficiency of our processes and enhance customer satisfaction.

Key Responsibilities:

Manage incoming technical queries and provide effective resolutions.
Analyze issues and implement solutions to improve processes.
Collaborate with cross-functional teams to enhance service delivery.
Maintain documentation and reports related to technical processes.

About Adeeba E-Services Pvt Ltd

Adeeba E-Services Pvt Ltd is a leading provider of technology-driven solutions, dedicated to delivering exceptional service and support to our clients. Our innovative approach and commitment to excellence have made us a trusted partner in the industry. Join us to be a part of a dynamic team that values creativity and collaboration.

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