Senior Technical Support Engineer - Bilingual (Spanish/English)

MotivePakistan - Remote

Remote Full-time

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Experience Level

Senior

Qualifications

Key Responsibilities:Exceed customer expectations in quality, timeliness, documentation, resolution, and overall experience. Resolve technical support issues related to Motive's products effectively. Investigate and report bugs or errors to the Technical Lead/Engineering team through Jira. Analyze data to assess the impact and root causes of issues. Utilize engineering tools to correct erroneous user/driver data for resolution. Provide constructive feedback for Tier 1 agents and assist with technical inquiries. Establish and maintain trusting relationships with customers through open communication channels. Desired Qualifications:Bilingual proficiency in Spanish and English (US). Strong written communication skills in both languages.2-3 years of experience in customer support or a related field.

About the job

About Us:

Motive is dedicated to empowering those who manage physical operations by providing innovative tools that enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can oversee their drivers, vehicles, equipment, and fleet-related expenses within a single integrated system. Coupled with cutting-edge AI technology, the Motive platform delivers comprehensive visibility and control, significantly minimizing manual tasks through automation and simplification.

With a client base of nearly 100,000, including Fortune 500 companies and small enterprises spanning various sectors such as transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector, we are at the forefront of the industry.

To learn more, visit gomotive.com.

Role Overview:

As a Senior Technical Support Engineer, you will play a pivotal role in managing, diagnosing, troubleshooting, and resolving customer issues. Your responsibilities will include training and mentoring other support staff and ensuring timely escalation of significant issues to the Technical Lead or Engineering team. As a bilingual engineer, you will provide support in both Spanish and English, enhancing our customer experience.

About Motive

At Motive, we are revolutionizing how businesses manage their fleets and operations. Our mission is to deliver state-of-the-art technology that enhances safety and efficiency across various industries, making our platform indispensable for businesses of all sizes. Join us in shaping the future of operational management.

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