Senior Technical Support Engineer - EMEA

Ironclad, Inc.Remote

Remote Full-time

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Experience Level

Senior

Qualifications

Provide exceptional technical support to customers, ensuring high levels of satisfaction. Act as the primary point of escalation for complex technical issues. Collaborate with cross-functional teams to resolve customer issues efficiently. Utilize deep product knowledge to guide customers through troubleshooting processes. Maintain an empathetic and proactive approach to customer service.

About the job

Customer Support at Ironclad

The Customer Support team works closely with clients to ensure Ironclad’s product meets the needs of legal teams. Technical Support Engineers play a central role in customer satisfaction, acting as the main contact for technical questions and troubleshooting. Success in this group requires deep product knowledge, strong problem-solving skills, and empathy for customers. Collaboration, accountability, and a focus on customer needs are key traits on this team.

Role Overview

The Senior Technical Support Engineer (EMEA) provides advanced support to Ironclad’s customers in the EMEA region. This remote role focuses on delivering high-quality technical assistance during regional business hours and serves as the main escalation point for urgent or complex issues.

This position involves hands-on troubleshooting, working across teams to resolve cases efficiently, and improving the support experience for customers. The Senior Technical Support Engineer collaborates with Engineering, Customer Support, Sales, and other groups to manage escalations and expedite resolutions.

Ironclad prefers candidates based in England, especially near London, but will consider applicants from elsewhere in the UK.

What You Will Do

About Ironclad, Inc.

Ironclad is an innovative technology company at the forefront of transforming contract management through artificial intelligence. By streamlining processes and enhancing visibility, Ironclad empowers organizations to handle their contracts with agility and effectiveness, making it the preferred choice for renowned global entities.

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