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Experience Level
Senior
Qualifications
This role is ideal for a results-driven digital or ecommerce professional with a proven track record in managing web platforms and digital journeys. You should possess a strong ability to enhance performance while ensuring stakeholder alignment around priorities and desired outcomes. Key Qualifications:Commercial Acumen: Demonstrated success in driving online revenue and conversion rates, with a strong grasp of customer journeys and revenue drivers. Data-Driven Optimization: Expertise in Conversion Rate Optimization (CRO) and performance analytics, with the ability to translate data insights into actionable strategies. Strategic Execution: Proven ability to develop and implement comprehensive digital product strategies and actionable roadmaps.
About the job
kp-uk is looking for a Senior Website Performance Manager based in Manchester. This role focuses on shaping Kaplan's digital presence by improving the performance, scalability, and agility of our online ecosystem. The Senior Website Performance Manager plays a key part in driving online revenue and customer engagement through a strong user experience.
What You Will Do
Lead website performance projects that improve user experience and support commercial goals.
Work closely with IT, Digital, and UX teams to streamline digital project delivery and manage release cycles.
Develop and promote best practices for website performance optimization, ensuring teams follow these standards.
About kp-uk
At kp-uk, we are committed to creating a fast and impactful digital ecosystem that enhances user engagement and drives online success. Our team thrives on collaboration and innovation, ensuring we stay at the forefront of digital performance.
Anaplan develops an AI-integrated scenario planning and analysis platform that supports business decision-making for over 2,400 organizations worldwide. Clients include companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. The team values diverse perspectives, leadership at every level, and ambitious goals, working together to advance intelligent pl…
Role overview The Senior UX Designer at Anaplan will help define and improve the user experience for the company’s planning platform. Based in Manchester, this position partners closely with product, engineering, and other teams to deliver interfaces that feel clear and intuitive. What you will do Design user interfaces that enable a smooth and consistent experience throughout Anaplan’s platform Work with colleagues from different disciplines to gather requirements and agree on design solutions Collect and review user feedback to inform design improvements Refine and iterate on design concepts to ensure products align with user needs and expectations
Role Overview Matillion is hiring a Senior Product Designer in Manchester. This role focuses on designing solutions that put users first and improve the overall customer experience. The Senior Product Designer works side by side with product management, engineering, and other teams to shape the direction of Matillion’s products. What You Will Do Collaborate with cross-functional teams to design features and workflows that address user needs Apply creative thinking to influence product development and user experience Ensure design decisions align with customer requirements and business goals
Role Overview kp-uk is looking for a Senior Website Performance Manager based in Manchester. This role focuses on shaping Kaplan's digital presence by improving the performance, scalability, and agility of our online ecosystem. The Senior Website Performance Manager plays a key part in driving online revenue and customer engagement through a strong user experience. What You Will Do Lead website performance projects that improve user experience and support commercial goals. Work closely with IT, Digital, and UX teams to streamline digital project delivery and manage release cycles. Develop and promote best practices for website performance optimization, ensuring teams follow these standards.
We are seeking a passionate and experienced Quantitative Research Manager to lead our research initiatives at Jobs for Humanity. In this role, you will be responsible for designing and executing quantitative research projects that drive impactful decisions and strategies for our organization.The ideal candidate will have a strong background in data analysis, survey design, and statistical methodologies, along with excellent leadership skills to mentor a team of researchers.
Join our dynamic team as a Mobile Social Research Interviewer at dev2 in Manchester! We are looking for enthusiastic individuals who are passionate about social research and eager to engage with diverse communities. In this role, you will conduct interviews and gather valuable insights that will shape our understanding of social trends and behaviors.As a Mobile Social Research Interviewer, you will have the opportunity to work flexibly while making meaningful contributions to our research projects. Your communication skills and ability to connect with people will be essential in collecting accurate and insightful data.
Established in 2017, Obsidian Security aims to address a critical need: securing the SaaS applications that underpin modern business operations—such as Microsoft 365, Salesforce, and many others. Supported by esteemed investors like Greylock, Norwest Venture Partners, and IVP, we've developed a comprehensive SaaS security platform designed to minimize risks, detect and respond to threats, and thwart breaches at their source. Our team comprises industry leaders who have shaped the endpoint and identity security landscape at prominent firms including CrowdStrike, Okta, Cylance, and Carbon Black. Currently, we are redefining SaaS security in the age of agentic AI. Today, Obsidian is the trusted choice for global enterprises such as Snowflake, T-Mobile, and Pure Storage, safeguarding over 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand—including many Fortune 1000 and Global 2000 companies. With significant global momentum, an expanding partner ecosystem featuring SentinelOne, Databricks, and Google Cloud, and a major fundraising effort on the horizon, we are rapidly scaling towards sustainable growth and IPO readiness. Join us in shaping the future of SaaS security!About the RoleAt Obsidian, we are committed to clarity in a complex landscape. We seek Security Research Engineers who excel at the intersection of security research and product engineering. You will delve deeply into SaaS platforms, develop impactful product features, and contribute to the defensive strategies that protect our customers at scale.This role is perfect for individuals who enjoy gaining a profound understanding of intricate systems, think like attackers, and aspire to create market-leading security solutions for Obsidian's clientele.What You’ll DoDevelop a thorough understanding of major SaaS and AI platforms to uncover essential security insights.Investigate and prototype solutions to integrate data across SaaS and AI platforms, identifying hazardous combinations of risks that may lead to significant compromises.Recognize and respond to emerging attacker techniques against SaaS and AI platforms, innovating new methods to detect or mitigate future attacks.Utilize AI to enhance research into SaaS and AI platform security.
Part-time|Remote|Manchester, England, United Kingdom
Apex Focus Group collaborates with research organizations, academic institutions, and brands seeking authentic consumer insights. We connect individuals with flexible remote research opportunities that contribute to the development of products, services, and user experiences.Role OverviewWe invite applicants from diverse backgrounds, including those interested in entry-level positions such as receptionist or typist roles, to join our upcoming consumer research studies. These studies may encompass online interviews, product evaluations, or feedback sessions, typically conducted remotely.This casual, project-based role is ideal for individuals looking to engage in research part-time or full-time, depending on their availability and profile suitability.RequirementsAccess to a smartphone, tablet, or computer with a functioning cameraA reliable internet connectionCapability to follow written instructions and provide thoughtful feedbackA valid email address to receive study invitationsBenefitsFlexible participation - engage only when studies align with your profileVariety of research formats, including remote focus groups, video interviews, product evaluations, and digital feedback sessionsNo previous experience as a receptionist or typist is required—only a willingness to participateSome studies may provide early access to unreleased products or servicesCompensation is available for many studies, varying by typeIf you are interested in participating in research that influences real-world decisions and exploring flexible part-time or full-time remote opportunities, we encourage you to register your interest online today.Important Notice – No Fees RequiredWe never charge fees to register or participate. Please be cautious of any requests for payment to join research.
Full-time|Hybrid|Manchester, England, United Kingdom
Join Methods Business and Digital Technology Limited as a Senior Service Designer and play a pivotal role in redefining how public services operate in the UK.Location: Enjoy a hybrid working model, combining onsite client engagements with the flexibility of remote work.With over 30 years of experience and a turnover exceeding £100M, Methods is a prominent IT Services Consultancy. We collaborate closely with various central government departments and agencies to drive transformative changes within the public sector.Our unique approach focuses on the human element, ensuring that our solutions are not only technologically advanced but also people-centered and sustainable.At Methods, we foster a collaborative environment where creativity thrives, and mistakes are seen as opportunities for learning. We take pride in our team-oriented culture and continuously seek to enhance our skill sets while delivering exceptional value to our clients.In addition to our strong public sector focus, we are expanding our footprint into the private sector to build a diverse client portfolio.Methods was proudly acquired by the Alten Group in early 2022.
Collaboration Fuels Innovation. Join Roku in Revolutionizing TV ViewingAs the leading TV streaming platform across the U.S., Canada, and Mexico, Roku aims to transform how the world engages with television. Our mission is to be the definitive platform that unites the entire TV ecosystem, connecting viewers with their favorite content, empowering content creators to maximize their audiences, and offering advertisers unparalleled engagement opportunities.From day one at Roku, your contributions will be both significant and recognized. In our dynamic and rapidly expanding organization, you will have the chance to delight millions of global TV streamers while acquiring valuable experience across multiple disciplines. About Our TeamWe believe exceptional user experiences stem from a blend of visionary thinking and meticulous attention to detail. Our User Experience team comprises talented UX designers, researchers, and writers who work hand-in-hand with top-tier Product and Engineering teams to create a Roku experience that embodies simplicity and joy. About The PositionRoku is on the lookout for a seasoned UX Product Designer with a robust background in mobile interaction design to spearhead the creation of pivotal Mobile streaming experiences. This role will primarily focus on enhancing mobile streaming functionality and associated tasks such as subscription management and account settings. We appreciate your time and will ensure transparency in our hiring process, which will begin with a call from your dedicated Roku recruiter, followed by a discussion with the Hiring Manager (UX Design Manager). You will then present your portfolio in a 35-minute session to a cross-functional panel of designers, researchers, and product managers, showcasing select projects you’ve previously completed.
Are you passionate about design and innovation? Join us as a Product Designer at StreetGroup in Manchester! In this dynamic role, you'll collaborate with cross-functional teams to create exceptional user experiences and visually appealing products. Your creativity will be at the forefront as you transform ideas into tangible designs that meet user needs and enhance product functionality.
Full-time|On-site|London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast
Role overview Version1 is looking for a Service Designer to help shape user experiences across a range of digital platforms. This position involves collaborating with colleagues from various backgrounds to design services that meet both user needs and business objectives. What you will do Develop service blueprints that illustrate how users interact with products and services Map user journeys to highlight pain points and areas for improvement Create prototypes for testing and refining new service ideas Work alongside design, engineering, and business teams to deliver practical solutions Location This Service Designer role is open in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, and Belfast.
Full-time|On-site|UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)
Xero seeks a Customer Experience Specialist - Accounting for its Manchester office at Landmark, St Peter's Square. This position focuses on supporting small business owners, accountants, and bookkeepers as they navigate Xero’s accounting platform. Specialists serve as brand ambassadors, helping customers understand product features and resolving their questions across several communication channels. Building trust sits at the heart of this role. Specialists deliver clear, actionable solutions to a wide range of queries, making accounting tools more accessible for users at all experience levels. The work directly supports the small business community by ensuring everyone can get value from Xero, regardless of the complexity of their needs. Team culture The Customer Experience team values collaboration and ongoing learning. Team members share knowledge and support each other, aiming for strong outcomes in customer activation and retention. Adapting to new strategies and technologies is part of the team’s everyday work. Main responsibilities Assist customers with both reactive support and proactive outreach, helping them use Xero’s products more effectively. Use new technologies, including Generative AI, to improve the customer experience. Document interactions and manage cases with tools such as Salesforce to ensure smooth service delivery. Apply accounting knowledge to address questions from users with different backgrounds and experience levels. Work schedule options This role requires committing to one of the following schedules: Monday to Friday, 11:30 AM - 8 PM Tuesday to Saturday, 11:30 AM - 8 PM Sunday to Thursday, 11:30 AM - 8 PM Anticipated start date: June 22, 2026.
Role Overview Frasers Group is hiring a Sales Host in Manchester. This role centers on creating a welcoming atmosphere for shoppers and supporting their experience from start to finish. Sales Hosts interact with customers, answer questions, and help them find what they need across our product selection. What You Will Do Greet and engage with customers on the shop floor Assist shoppers throughout their visit Promote products and highlight current offers Support a smooth and enjoyable shopping experience What We Look For Enthusiasm for sales and customer service Strong communication skills Friendly, approachable manner Willingness to help and guide customers
Part-time|Remote|Manchester, England, United Kingdom
Apex Focus Group collaborates with leading research organizations, academic institutions, and brands eager for authentic consumer insights. We provide individuals with flexible work-from-home research opportunities that contribute to the development of products, services, and overall user experiences.Role OverviewWe invite individuals of diverse backgrounds, particularly those interested in office assistant positions, to express their interest in participating in upcoming consumer research studies. These studies may range from online interviews and product evaluations to feedback sessions, primarily conducted remotely.This casual, project-based role is ideal for those seeking part-time research participation based on their availability and profile suitability.Requirements A smartphone, tablet, or computer equipped with a functional camera A reliable internet connection Ability to adhere to written instructions and share insightful opinions A valid email address to receive study invitations BenefitsFlexible participation - only opt in when studies align with your profileDiverse research formats, including focus groups (conducted online or in-person), video interviews, product evaluations, or digital feedback sessionsNo prior experience as an office assistant required – just a willingness to engageSome studies may grant early access to unreleased products or servicesCompensation is available for many studies, depending on the typeIf you're eager to contribute to research that influences real-world decisions and explore flexible part-time work-from-home opportunities, we encourage you to register your interest online today.Important Notice – No Fees RequiredWe do not charge any fees for registration or participation. Please be cautious of any messages requesting payment to partake in research.
About Us:At Industrious, we pride ourselves on being the leading provider of premium workplace-as-a-service solutions, renowned for offering the highest-rated work environments in the industry. Our mission is to create exceptional workdays for teams of every size and stage, including our own. We understand that a fulfilling workday is driven by the people you collaborate with and the challenges you tackle together. We're in search of creative thinkers who thrive in a genuinely collaborative atmosphere. As a unified team, we celebrate innovation and value every achievement. We are passionate about making a significant difference in our members' workplace experiences.Embracing Authenticity: We believe that great days begin when everyone can express their true selves at work. The diversity of thoughts, backgrounds, and ideas is essential to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to fostering an inclusive and respectful environment that values individuality and uniqueness. You are recognized for who YOU are, and we celebrate our people as individuals who can achieve remarkable outcomes when we work in harmony.For more information, please visit: www.industriousoffice.com/careers.Role Overview:As a Member Experience Associate at Industrious, you will be at the forefront of our member experience, dedicated to ensuring every visitor has a remarkable day. Your responsibilities will vary day-to-day, but here’s what you can expect:Be the welcoming face of our office, preparing the space each day by brewing coffee, setting up breakfast, and stocking communal amenities.Take initiative in managing inventory and ordering supplies for your location.Create exceptional events, focusing on the details to enhance our members' experiences.Ensure a smooth onboarding process for new members by integrating them into our systems for a seamless first day.Assist members with any IT or Wi-Fi issues, no challenge is too big or small.Engage in local marketing initiatives to highlight the value of our flexible workspace solutions to potential members.Conduct tours of the facility while your Member Experience Manager is occupied with another prospective member.
Full-time|On-site|UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)
Role overview Customer Experience Specialists at Xero serve as the face of the brand, supporting users with a variety of accounting and bookkeeping questions. This position involves assisting both new and experienced customers, always aiming to provide quick and thoughtful service. Each interaction, whether by phone, email, or chat, relies on empathy and attentive listening, shaping the overall customer experience. Specialists handle customer cases from the first contact through to resolution, ensuring all details are carefully documented in the case management system (such as Salesforce). When an issue needs additional attention, cases are escalated, and customers are kept updated throughout the process. Success in this role is measured by meeting quality and productivity targets while maintaining a consistently high standard of support. Team collaboration The Customer Experience team works together to help Xero users worldwide, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive support, aiming to demonstrate the value Xero offers to its customers. Support is delivered across multiple channels and time zones. Key responsibilities Delivering support by phone, email, and chat Proactively engaging with customers to help them get the most from Xero Making outbound calls to resolve questions and provide assistance Staying current with Xero product updates and training, and accurately documenting case details Work schedule Openings are available for the following shifts: Monday to Friday, 11:30 AM – 8:00 PM Tuesday to Saturday, 11:30 AM – 8:00 PM Sunday to Thursday, 11:30 AM – 8:00 PM The anticipated start date is June 22, 2026. Location Manchester, UK (Landmark, St Peter's Square, 1 Oxford St)
Full-time|On-site|UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)
Role Overview & ImpactAs a Customer Experience Specialist at Xero, you will serve as a vital brand ambassador, offering exceptional support and insights to small business owners, bookkeepers, and accountants. Your goal is to establish yourself as a trusted advisor, assisting our customers in maximizing the value of Xero’s features through proactive engagement and adept problem-solving across diverse communication channels.You will significantly contribute to fostering a robust economy by equipping our community with essential tools for success. In this dynamic setting, your resilience and empathy will guarantee that each customer enjoys a premier experience, transforming intricate inquiries into straightforward, effective resolutions.Team Collaboration & ConnectivityJoin our collaborative Customer Experience team, dedicated to delivering high-quality support and fostering positive customer outcomes such as activation and retention. Our team embodies a growth mindset, continuously learning and enhancing our skills to stay ahead of our evolving strategy and technology.Key ResponsibilitiesAssist customers through a combination of reactive support and proactive outreach to enhance product usage.Adopt innovative tools and technologies, including Generative AI, to elevate customer experience delivery.Utilize case management systems like Salesforce to meticulously document interactions and ensure seamless service.Leverage accounting principles to address queries from both novice and experienced users.
Join Our Team as a New Partner Experience Advisor (French Speaking)At Deliveroo, we are committed to revolutionizing the shopping and dining experience. Our dynamic Commercial team plays a pivotal role in shaping our marketplace, driving innovation and growth as we serve restaurants, grocers, and explore new verticals globally. From forging key partnerships to creating data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in fast-paced commercial environments and aspire to influence the future of a global brand, this team is your perfect match.We are on the lookout for a New Partner Experience Advisor to join our centralized hub. In this exciting role, you will represent Deliveroo to our newest French-speaking partners, ensuring that every small and medium-sized business (SMB) has a smooth and successful onboarding experience on our platform.Your ResponsibilitiesAs part of our Restaurant Onboarding team, you will help centralize all restaurant launch activities, creating a European hub that guarantees a consistent and exceptional experience for each partner joining the Deliveroo community.Here’s what your daily tasks may include:Facilitate Partner Onboarding: Serve as the main point of contact for new restaurant partners, guiding them through the setup process and ensuring they are ready to take their first orders.Deliver Outstanding Support: Provide top-notch assistance by addressing partner inquiries and resolving requests efficiently to meet tight deadlines.Collaborate with Internal Teams: Work hand-in-hand with Sales and Account Management teams to ensure a seamless transition for partners from initial sale to their first delivery.Implement Daily Outreach Plans: Maintain high outbound activity levels and organized call strategies to achieve ambitious KPIs while ensuring a positive partner experience.Ensure Data Accuracy: Keep all internal systems updated with precise partner information and progress tracking.Qualifications for SuccessEssential Skills:Language Skills: Native or fluent in both French and English (written and spoken).Communication Proficiency: Strong phone presence with the confidence to make regular outbound calls to restaurant partners.
Italian-Speaking New Partner Experience Team LeadBecome a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the team for you.We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.Your ResponsibilitiesAs part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.Your daily activities may include:Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.Qualifications for SuccessEssential CriteriaLeadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.Language Skills: Native or fluent in both Italian and English (written and spoken).
