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Service Advisor at Lone Star Chevrolet | Houston

On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of 1 year experience as a Service Advisor in an automotive dealership. Exceptional communication and customer service abilities. Solid understanding of automotive systems and basic technical knowledge. Adept at multitasking and thriving in a fast-paced environment. Strong organizational and time-management capabilities. Familiarity with service department operations and protocols. Valid driver's license with a clean driving record. All candidates must be authorized to work in the USA. Must pass pre-employment testing, including background checks, MVR, and drug tests. Preferred Qualifications:Experience with CDK softwarePrior experience with Chevrolet vehicles

About the job

Join our dynamic team at Lone Star Chevrolet as a Service Advisor. In this pivotal role, you will be the face of our service department, dedicated to delivering exceptional customer experiences while facilitating efficient operations. Your primary responsibility will be to connect customers with our talented technicians, ensuring that all vehicle diagnostics, services, and repairs are carried out promptly and professionally.

Key Responsibilities

  • Welcome customers with a warm and professional demeanor.
  • Actively listen to customer concerns and meticulously document vehicle issues.
  • Provide clear and comprehensive explanations of suggested services and repairs.
  • Communicate cost estimates and secure customer approvals for recommended services.
  • Organize appointments and oversee the service bay's availability.
  • Collaborate with service technicians to guarantee timely repair completions.
  • Keep customers informed about their vehicle's status throughout the service process.
  • Deliver accurate repair timeframes and notify customers of any unforeseen delays.
  • Maintain thorough service records for each client.
  • Prepare and clarify invoices for customers, detailing services performed.
  • Process payments and address any billing inquiries.
  • Follow up with customers post-service to ensure satisfaction and resolve any issues.
  • Handle customer complaints with professionalism and efficiency.
  • Stay updated on the latest automotive technologies and services.
  • Educate customers on maintenance schedules and service recommendations.

About Sonic Automotive, Inc.

At Lone Star Chevrolet, part of the esteemed Sonic Automotive family, we offer a wealth of opportunities, resources, and support to foster your professional growth and development. Join us for a fulfilling career with Sonic Automotive, Inc., a multi-billion dollar Fortune 500 company, recognized as one of the largest automotive dealer groups in the nation with over 100 dealerships across 25 brands.

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